
Coursera
您将获得的技能: Salesforce, Salesforce Development, Systems Integration, Customer Relationship Management, Customer Relationship Management (CRM) Software, Data Integration, Contract Management, AI Enablement, Responsible AI, Web Services, Business Reporting, Data Ethics, Integration Testing, Artificial Intelligence, Application Programming Interface (API), Software Design Patterns, Security Controls, Customer Data Management, Analytics, Data Security
高级设置 · 专项课程 · 1-4 周

您将获得的技能: Responsive Web Design, Storyboarding, Wireframing, User Experience Design, UI/UX Research, Usability Testing, Information Architecture, Presentations, User Research, Web Design, Figma (Design Software), Design Reviews, Persona (User Experience), Web Content Accessibility Guidelines, User Story, Data Ethics, User Centered Design, Usability, Interviewing Skills, Applicant Tracking Systems
攻读学位
初级 · 专业证书 · 3-6 个月

University of London
您将获得的技能: 客户体验战略(CX), 品牌战略, 品牌营销, 组织变革, 员工参与, 跨职能合作, 人力资源, 营销管理, 消费者行为, 内部交流, 品牌管理, 打造品牌, 品牌意识, 全球营销
初级 · 课程 · 1-3 个月

Salesforce
您将获得的技能: 销售开发, 潜在客户开发, 销售支持, 用户关系管理, 销售, 仪表板, 订单管理, Salesforce, 销售流程, B2B 销售, 销售业务, 销售管道, 数据可视化, 销售管理, 产品知识, 询价(RFQ), 营销活动经理, 客户成功管理, 结算(销售), 客户关系管理 (CRM) 软件
攻读学位
初级 · 专业证书 · 3-6 个月

您将获得的技能: Social Media Marketing, Social Media Strategy, Social Media Management, Social Media Campaigns, Content Creation, Digital Marketing, Digital Advertising, Customer Engagement, Brand Awareness, Marketing Analytics, Target Audience
初级 · 课程 · 1-3 个月

Politecnico di Milano
您将获得的技能: Agile Project Management, Agile Methodology, User Story, Sprint Planning, Sprint Retrospectives, Backlogs, Project Management Software, Team Management, Continuous Improvement Process, Customer Engagement
初级 · 课程 · 1-3 个月

IBM
您将获得的技能: 技术文档, 服务台支持, 问题跟踪, 客户服务, 服务水平, 技术支持, 系统支持, IT 服务管理, 技术交流, 远程访问ibility 系统, 桌面支持, 最终用户培训和支持
初级 · 课程 · 1-3 个月

您将获得的技能: Service Management, IT Service Management, Key Performance Indicators (KPIs), Help Desk Support, Document Management, Customer Service, Technical Support and Services, Self Service Technologies, Process Driven Development, Service Level Agreement, Continuous Improvement Process, Customer Support, Incident Management, AI Enablement
初级 · 课程 · 1-3 个月

您将获得的技能: 生成式人工智能, WordPress, 云部署, 工作流程管理, 模型部署, 交互设计, 客户服务, 运行效率, 应用程序部署, Prompt Engineering, AI 工作流程, 情境管理, 自助服务技术, ChatGPT, 无代码开发, IBM 云
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Relationship Management, Customer experience strategy (CX), Brand Loyalty, Customer Data Management, Customer Analysis, Customer Engagement, Organizational Strategy, Business Strategy, Competitive Analysis, Business Analysis, Analysis, Auditing, Market Analysis
混合 · 课程 · 1-4 周

Coursera
您将获得的技能: Sales Territory Management, Sales Pipelines, Cold Calling, Regional Sales, Customer Retention, Sales Presentation, Sales Presentations, Sales Strategy, Lead Generation, B2B Sales, Inside Sales, Consultative Selling, Sales Prospecting, Microsoft Copilot, Email Automation, Generative AI, Customer Relationship Management (CRM) Software, ChatGPT, AI Personalization, Customer Engagement
中级 · 专项课程 · 3-6 个月

Google Cloud
您将获得的技能: Google Cloud Platform, Cloud Infrastructure, Identity and Access Management, Data Loss Prevention, Distributed Denial-Of-Service (DDoS) Attacks, Prompt Engineering, Kubernetes, Cloud Security, Containerization, OAuth, Cloud Storage, Cloud Services, Application Deployment, Virtual Machines, Virtual Networking, Security Controls, Cloud Computing, Threat Management, Application Security, Data Security
中级 · 专项课程 · 3-6 个月