筛选依据
主题必需的
语言必需的
在整个课程（说明和评估）中使用的语言。
了解产品必需的
级别必需的
课程长度必需的
技能必需的
字幕必需的
教师必需的
“customer complaint resolution” 的结果
状态：新状态：免费试用您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Social Media, Brand Loyalty, Customer Retention, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Relationship Building, Marketing Planning, Digital Marketing, Content Creation, User Feedback, Process Optimization, Content Strategy, Business Marketing, Contextual Advertising
状态：免费试用ESSEC Business School
您将获得的技能: 文化多样性, 调解, 劳动关系, 冲突管理, 谈判, 文化敏感性, 人际沟通, 管理团队, 案例研究, 语言交流技能, 规划, 沟通, 跨文化能力, 非语言交流, 分析, 沟通策略, 战略伙伴关系, 积极倾听, 外交, 建立关系
状态：新状态：免费试用Coursera Instructor Network
您将获得的技能: Prompt Engineering, Customer Retention, Loyalty Programs, Customer Acquisition Management, Customer Engagement, Responsible AI, Customer experience strategy (CX), Customer Success Management, Customer Service, Generative AI, Customer Support, AI Personalization, ChatGPT, Customer Analysis, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
状态：新状态：免费试用AI Business School
您将获得的技能: Prompt Engineering, Agentic systems, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, Large Language Modeling, ChatGPT, AI Product Strategy, Training Programs, Personalized Service, Customer Service, LLM Application, Customer experience improvement, Artificial Intelligence, Innovation
状态：免费试用ESSEC Business School
您将获得的技能: 国际关系, 调解, 冲突管理, 谈判, 劳动关系, 沟通, 互动学习, 案例研究, 积极倾听, 外交
状态：免费试用CVS Health
您将获得的技能: 建立客户关系, 冲突管理, 降级技巧, 客户服务, 时间管理, 呼叫中心经验, 收银机操作, 问候客户, 追加销售, 沟通, 团队合作, 数据输入, 同理心, 事务处理, 交叉销售, 解决客户投诉, 面试技巧, 成长意识, 积极倾听, 零售店运营
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状态：免费试用CVS Health
您将获得的技能: 客户服务, 冲突管理, 降级技巧, 时间管理, 收银机操作, 解决客户投诉, 同理心, 解决问题, 非语言交流, 事务处理, 沟通, 积极倾听, 零售店运营, 根源分析
状态：新状态：预览您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
状态：免费试用ESSEC Business School
您将获得的技能: 文化多样性, 工艺设计, 调解, 价值主张, 谈判, 协商方法, 冲突管理, 同行评审, 案例研究, 人际沟通, 积极倾听, 沟通策略, 分析
状态：免费试用University of California, Irvine
您将获得的技能: 文化多样性, 冲突管理, 调解, 案例研究, 降级技巧, 合作, 文化敏感性, 沟通策略, 人际沟通, 沟通, 语言交流技能, 社交技能, 投资组合管理, 组织效能, 协作, 跨文化能力, 团队合作, 积极倾听, 管理团队, 利益相关者管理
状态：免费试用University of California, Irvine
您将获得的技能: 调解, 冲突管理, 降级技巧, 决策, 沟通策略, 人际沟通, 语言交流技能, 沟通, 规划, 社交技能, 协作, 积极倾听, 合作
状态：预览Starweaver
您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling
总之，以下是 10 最受欢迎的 customer complaint resolution 课程
- Google Digital Customer Engagement: Google
- 谈判、调解和解决冲突: ESSEC Business School
- AI-Powered Customer Success: Coursera Instructor Network
- AI for Customer care: AI Business School
- 调解和冲突解决: ESSEC Business School
- CVS Health 呼叫中心客户服务: CVS Health
- 客户服务简介: CVS Health
- Customer Service Essentials: 20 Skills for Happy Clients: Starweaver
- 谈判、调解和冲突解决 - 毕业设计项目: ESSEC Business School
- 冲突管理: University of California, Irvine
