个结果，搜索词为 "customer complaint resolution"
状态：免费试用ESSEC Business School
您将获得的技能: 沟通策略, 文化多样性, 劳动关系, 调解, 冲突管理, 积极倾听, 语言交流技能, 分析, 管理团队, 人际沟通, 谈判, 案例研究, 战略伙伴关系, 非语言交流, 外交, 跨文化能力, 文化敏感性, 建立关系, 规划, 沟通
状态：免费试用CVS Health
您将获得的技能: 冲突管理, 时间管理, 积极倾听, 收银机操作, 解决客户投诉, 问候客户, 追加销售, 面试技巧, 建立客户关系, 团队合作, 同理心, 降级技巧, 数据输入, 交叉销售, 零售店运营, 客户服务, 成长意识, 沟通, 事务处理, 呼叫中心经验
状态：新状态：预览Logical Operations
您将获得的技能: Customer Service, Greeting Customers, Workflow Management, Sales Strategy, Customer Support, Customer and Client Support, Customer experience improvement, Leadership, Cross Selling, Sales Support, Team Leadership, Active Listening, Customer Complaint Resolution, Organizational Skills, Stress Management, Verbal Communication Skills, Customer Communications Management, Communication, Conflict Management, Needs Assessment
状态：新您将获得的技能: Customer Success Management, Crisis Management, Customer Relationship Building, Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer Data Management, Employee Onboarding, Customer experience improvement, Company, Product, and Service Knowledge, Performance Metric, Business Metrics, Key Performance Indicators (KPIs), Account Management, Stakeholder Engagement, Operational Excellence, Product Knowledge, Customer Insights, Smart Goals
状态：新状态：免费试用LearnQuest
您将获得的技能: Sales Presentation, Influencing, Persuasive Communication, Intercultural Competence, Virtual Teams, Storytelling, Behavioral Economics, Business Research, Value Propositions, Active Listening, Market Research, Empathy & Emotional Intelligence, Sales Pipelines, Marketing Psychology, Digital Communications, Collaboration, Customer Relationship Management (CRM) Software, Stakeholder Management, Strategic Communication, Cross-Functional Collaboration
状态：免费试用University of California, Irvine
您将获得的技能: 文化多样性, 沟通策略, 调解, 冲突管理, 战略传播, 积极倾听, 情绪商数, 谈判, 合作, 管理团队, 案例研究, 人际沟通, 利益相关者管理, 语言交流技能, 解决问题, 团队合作, 沟通, 文化敏感性, 降级技巧, 跨文化能力
是什么让您今天来到 Coursera？
状态：新状态：免费试用您将获得的技能: Conflict Management, Active Listening, Creative Problem-Solving, Negotiation, Interpersonal Communications, Leadership, Communication Strategies, Stakeholder Management, Communication, Business Communication, Team Leadership, Cultural Sensitivity, Stakeholder Communications, Collaboration, Business Leadership, Organizational Leadership, Leadership Development, Behavioral Economics, Empathy, Cross-Functional Team Leadership
状态：免费试用CVS Health
您将获得的技能: 时间管理, 冲突管理, 积极倾听, 客户咨询, 问候客户, 收银机操作, 追加销售, 解决问题, 解决客户投诉, 零售销售, 团队合作, 呼叫中心经验, 同理心, 沟通, 零售店运营, 客户服务, 数据输入, 降级技巧, 事务处理, 交叉销售
状态：新状态：免费试用Coursera
您将获得的技能: Prompt Engineering, Customer Retention, Customer Acquisition Management, User Feedback, Responsible AI, Customer Service, Customer experience strategy (CX), Customer Success Management, Customer Engagement, Generative AI, Customer Support, Customer Analysis, AI Personalization, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
状态：新状态：免费试用您将获得的技能: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Brand Loyalty, Customer Retention, Customer Relationship Building, Customer Engagement, Organizational Strategy, Marketing Automation, Case Studies, Value Propositions, Market Analysis, Portfolio Management, Analysis, Business Strategy, Competitive Analysis
状态：新状态：免费试用AI Business School
您将获得的技能: Agentic Workflows, Prompt Engineering, AI Workflows, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, AI Orchestration, Large Language Modeling, AI Enablement, Self Service Technologies, ChatGPT, Training Programs, LLM Application, Artificial Intelligence, Innovation
状态：新状态：免费试用您将获得的技能: ChatGPT, Customer Service, Self Service Technologies, AI Enablement, Customer Support, AI Personalization, Prompt Engineering, Customer experience improvement, Employee Training, Technology Strategies, Standard Operating Procedure
是什么让您今天来到 Coursera？
总之，以下是 10 最受欢迎的 customer complaint resolution 课程
- 谈判、调解和解决冲突: ESSEC Business School
- CVS Health 呼叫中心客户服务: CVS Health
- Excellence in Customer Service (Advanced): Logical Operations
- Mastering Customer Success: Packt
- Mastering Sales Negotiations and Closure: LearnQuest
- 冲突管理: University of California, Irvine
- Leadership 101:Communication,Conflict resolution&Negotiation: Creo Incubator
- CVS Health 零售客户服务: CVS Health
- AI-Powered Customer Success: Coursera
- Customer-Centric CRM Strategy and Management: EDUCBA
