
ESSEC Business School
您将获得的技能: 沟通, 规划, 文化多样性, 管理团队, 谈判, 建立关系, 战略伙伴关系, 冲突管理, 语言交流技能, 分析, 劳动关系, 人际沟通, 跨文化能力, 案例研究, 积极倾听, 调解, 外交, 非语言交流, 文化敏感性, 沟通策略
初级 · 专项课程 · 3-6 个月

CVS Health
您将获得的技能: 沟通, 客户服务, 事务处理, 收银机操作, 建立客户关系, 问候客户, 解决客户投诉, 数据输入, 冲突管理, 团队合作, 呼叫中心经验, 同理心, 时间管理, 交叉销售, 积极倾听, 降级技巧, 面试技巧, 成长意识, 追加销售, 零售店运营
初级 · 专业证书 · 3-6 个月

您将获得的技能: Prompt Engineering, Generative AI Agents, Responsible AI, Generative AI, Data Ethics, No-Code Development, ChatGPT, Workflow Management, Email Automation, Process Design, Business Process Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Customer and Client Support, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce
初级 · 专项课程 · 1-3 个月

您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Social Media, Brand Loyalty, Customer Retention, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Relationship Building, Marketing Planning, Digital Marketing, Content Creation, User Feedback, Process Optimization, Content Strategy, Business Marketing, Contextual Advertising
初级 · 专项课程 · 3-6 个月

University of California, Irvine
您将获得的技能: 沟通, 谈判, 文化多样性, 管理团队, 利益相关者管理, 合作, 冲突管理, 案例研究, 语言交流技能, 人际沟通, 情绪商数, 调解, 解决问题, 团队合作, 跨文化能力, 积极倾听, 战略传播, 文化敏感性, 降级技巧, 沟通策略
初级 · 专项课程 · 3-6 个月

CVS Health
您将获得的技能: 沟通, 根源分析, 客户服务, 事务处理, 收银机操作, 冲突管理, 解决客户投诉, 解决问题, 时间管理, 同理心, 积极倾听, 降级技巧, 非语言交流, 零售店运营
初级 · 课程 · 1-4 周

您将获得的技能: Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Data Management, Customer Analysis, Organizational Strategy, Marketing Automation, Case Studies, Market Analysis, Analysis, Business Strategy, Spatial Data Analysis, Automation, Auditing, Business Metrics
混合 · 课程 · 1-4 周

您将获得的技能: Relationship Management, Professional Development, Customer Relationship Management, Interpersonal Communications, Service Recovery, Business Communication, Strategic Communication, Compassion, Solution Delivery
中级 · 课程 · 1-3 个月

ESSEC Business School
您将获得的技能: 沟通, 谈判, 国际关系, 互动学习, 冲突管理, 案例研究, 劳动关系, 积极倾听, 调解, 外交
中级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Prompt Engineering, Customer Retention, Customer Acquisition Management, User Feedback, Responsible AI, Customer Service, Customer experience strategy (CX), Customer Success Management, Customer Engagement, Generative AI, Customer Support, Customer Analysis, AI Personalization, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
中级 · 专项课程 · 1-3 个月

University of California, Irvine
您将获得的技能: 管理团队, 谈判, 合作, 情绪商数, 语言交流技能, 冲突管理, 人际沟通, 解决问题, 调解, 战略传播, 降级技巧, 沟通策略
混合 · 课程 · 1-3 个月

ESSEC Business School
您将获得的技能: 文化多样性, 谈判, 分析, 同行评审, 工艺设计, 积极倾听, 人际沟通, 冲突管理, 调解, 协商方法, 案例研究, 价值主张, 沟通策略
中级 · 课程 · 1-3 个月