客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。

Salesforce
您将获得的技能: 销售流程, Salesforce, 客户服务, 销售策略, 数据驱动的决策制定, 仪表板, 数据可视化, 客户成功管理, 客户关系管理 (CRM) 软件, 销售业务, 客户支持, 销售管理, 业务报告
初级 · 课程 · 1-4 周

EDUCBA
您将获得的技能: Enterprise Architecture, Stakeholder Management, Business Architecture, Stakeholder Engagement, Risk Management, Information Technology Architecture, Stakeholder Analysis, Solution Architecture, Stakeholder Communications, Data Architecture, Governance, Infrastructure Architecture, Gap Analysis, Business Transformation, Change Management, Application Design
初级 · 课程 · 1-4 周

Salesforce
您将获得的技能: 数据导入/导出, 销售开发, 销售支持, 销售流程, Salesforce, 销售业务, 客户关系管理 (CRM) 软件, 数据清理, 销售管道, 潜在客户开发, 营销活动经理
初级 · 课程 · 1-4 周

您将获得的技能: Customer Relationship Management, Six Sigma Methodology, Lean Six Sigma, Continuous Improvement Process, Operational Excellence, Quality Management, Process Improvement, Quality Assurance and Control, Customer experience improvement, Risk Analysis, Production Planning, Culture Transformation, Employee Engagement
混合 · 课程 · 1-3 个月

Coursera
您将获得的技能: Persona Development, Customer Relationship Management (CRM) Software, Customer Insights, Customer Data Management, Target Audience, Target Market, Marketing Strategies, Consumer Behaviour, Market Analysis, Social Media, Product Knowledge, Research
初级 · 指导项目 · 不超过 2 小时

University of Maryland, College Park
您将获得的技能: Customer Retention, Loyalty Programs, Brand Loyalty, Customer Relationship Management, Customer Insights, Marketing Analytics, Customer Acquisition Management, Marketing Effectiveness, Customer Analysis, Marketing Strategies, Return On Investment, Consumer Behaviour, Growth Strategies, Predictive Modeling
初级 · 课程 · 1-4 周

您将获得的技能: Sales Development, Customer Engagement, Responsible AI, Lead Generation, Sales Enablement, Generative AI Agents, Sales Management, Customer experience improvement, Sales Prospecting, Productivity Software, Sales, Data Ethics
中级 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 沟通, 流程管理, 客户服务, 批判性思维和解决问题, 技术支持与服务, 解决客户投诉, 客户支持, 问候客户, 用户关系管理, 人际沟通, 解决问题, 服务台支持, 同理心, 改善客户体验, 客户参与
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Invoicing, Billing & Invoicing, Inventory Management System, Tax Management, Accounting Software, Customer Relationship Management (CRM) Software, Small Business Accounting, Bookkeeping, Accounting, Payroll Systems, Cloud Security
初级 · 指导项目 · 不超过 2 小时
您将获得的技能: Account Management, AI Personalization, Customer Engagement, Generative AI Agents, Customer Communications Management, Personalized Service, Customer Insights, Communication, Scalability, Customer Relationship Management (CRM) Software, Data Ethics, Email Automation, Customer Retention, Responsible AI, Predictive Modeling, Business Process Automation, Analytics, Workflow Management, Automation
中级 · 课程 · 1-4 周

您将获得的技能: Data Visualization, Sales Process, Sales Presentations, Customer Relationship Management (CRM) Software, Target Market, Target Audience, Market Analysis, Sales, Presentations, Graphic Design, User Accounts
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Customer Relationship Management, Customer experience strategy (CX), Brand Loyalty, Customer Data Management, Customer Analysis, Customer Engagement, Organizational Strategy, Business Strategy, Competitive Analysis, Business Analysis, Analysis, Auditing, Market Analysis
混合 · 课程 · 1-4 周