客户关系管理课程
客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧，以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具，展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。
热门 CRM 课程和认证
状态：免费试用Salesforce
您将获得的技能: 销售流程, 数据库, 用户关系管理, 数据管理, Data Management, B2B 销售, 销售, Salesforce, 销售业务, 客户数据管理, 企业对消费者
Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented
状态：免费试用Salesforce
您将获得的技能: 仪表板, 结算（销售）, 销售流程, 潜在客户开发, 用户关系管理, 产品知识, 订单管理, B2B 销售, 询价（RFQ）, 销售, 销售管道, 客户关系管理 (CRM) 软件, 数据可视化, Salesforce, 销售业务, 销售支持, 销售管理, 销售开发, 客户成功管理, 营销活动经理
状态：预览Starweaver
您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling
状态：新状态：免费试用您将获得的技能: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Brand Loyalty, Customer Retention, Customer Relationship Building, Customer Engagement, Organizational Strategy, Marketing Automation, Case Studies, Value Propositions, Market Analysis, Portfolio Management, Analysis, Business Strategy, Competitive Analysis
状态：预览Microsoft
您将获得的技能: 客户洞察, 销售流程, 潜在客户开发, 微软团队, 客户服务, 资源分配, 销售业务, 服务管理, 营销, 客户关系管理 (CRM) 软件, 制定计划, 客户参与, 营销自动化, 微软 365, 客户数据管理, Power BI, 销售管理
是什么让您今天来到 Coursera？
状态：新状态：免费试用您将获得的技能: Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Customer Retention, Customer Relationship Building, Marketing Automation, Value Propositions, Portfolio Management, Automation, Key Performance Indicators (KPIs)
状态：免费试用Zoho Corporation
您将获得的技能: Customer Relationship Management (CRM) Software, Customer Relationship Management, Sales Process, Sales Operations, Business Software, Sales Pipelines, Sales Management, Sales, Sales Strategy, Automation, Workflow Management, Business Process Automation, Lead Generation
Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Email Marketing, Customer Relationship Building, Dashboard, Customer Data Management, Customer Acquisition Management, Integrated Marketing Communications, Sales Pipelines
状态：预览University of Virginia
您将获得的技能: 客户洞察, 战略营销, 数据驱动的决策制定, 回归分析, 资源分配, A/B 测试, 统计分析, 投资回报, 消费者行为, 预测分析, 广告活动, 营销, 营销分析, 品牌管理, 营销策略, 营销效果
状态：免费试用Fundação Instituto de Administração
您将获得的技能: Customer Relationship Management, Customer Data Management, Big Data, Data Mining, Data-Driven Decision-Making, Predictive Analytics, Sales Process, Ggplot2, Data Visualization Software, Plot (Graphics), Data Modeling, R Programming, Customer Insights, Customer experience strategy (CX), Data Science, Data Analysis, Business Analytics, Data Processing, Data Manipulation, Applied Machine Learning
状态：新状态：免费试用您将获得的技能: Statistical Process Controls, Kaizen Methodology, Customer Relationship Management, Six Sigma Methodology, Quality Management, Lean Six Sigma, Lean Methodologies, Quality Management Systems, Continuous Improvement Process, Operational Excellence, Process Improvement, Software Quality Assurance, Quality Control, Supplier Quality Management, Quality Improvement, Brainstorming, Benchmarking, Quality Assurance and Control, Change Management, Organizational Change
总之，以下是 10 最受欢迎的 crm 课程
- 销售和 CRM 概述: Salesforce
- Introduction to CRM with HubSpot: Coursera
- Salesforce 销售 Operator: Salesforce
- Customer Relationship Management: Starweaver
- Customer-Centric CRM Strategy and Management: EDUCBA
- Microsoft Dynamics 365 简介: Microsoft
- CRM: Analyze, Apply & Optimize Customer Success: EDUCBA
- Getting Started with Zoho CRM for Sales Reps: Zoho Corporation
- Introducción a CRM con HubSpot: Coursera
- 营销分析: University of Virginia
