客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。

您将获得的技能: Account Strategy, Account Management, Selling Techniques, Technical Sales, Sales Territory Management, Cold Calling, Sales Process, Sales Strategy, Closing (Sales), Customer Relationship Building, Customer Engagement, B2B Sales, Consultative Selling, Customer Relationship Management, Solution Selling, Generative AI Agents, Lead Generation, Overcoming Objections, Return On Investment, Predictive Analytics
中级 · 专项课程 · 3-6 个月

Salesforce
您将获得的技能: 客户支持, 数据驱动决策, Salesforce, 仪表板, 销售流程, 客户服务, 销售策略, 数据可视化, 销售业务, 客户关系管理 (CRM) 软件, 业务报告, 销售团队, 客户成功管理, 销售管理
初级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Customer Insights, Marketing Analytics, Customer Acquisition Management, Customer Engagement, Marketing Strategies, Return On Investment, Growth Strategies, Predictive Modeling
初级 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 客户支持, 服务台支持, 交流, 改善客户体验, 解决客户投诉, 客户关系管理, 流程管理, 人际沟通, 客户服务, 技术支持与服务, 批判性思维和解决问题, 客户参与, 解决问题, 问候客户, 同理心
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Sales Territory Management, Enterprise Sales, Cold Calling, Lead Generation, Selling Techniques, Sales Training, B2B Sales, Sales Management, Sales, AI Personalization, Responsible AI, Sales Prospecting, Sales Enablement, Consultative Selling, Generative AI Agents, Sales Pipelines, Customer Relationship Management, Business Process, Business Strategy, Customer Engagement
中级 · 专项课程 · 3-6 个月

University of California, Irvine
您将获得的技能: 销售发展, Data Management, 自动化, 数据安全, 销售促进, 用户账户, 安全管理, 利益相关者的参与, 客户关系管理, Salesforce, 客户参与, 数据管理, 账户管理, 基于云的集成, 营销自动化, 客户沟通管理, 营销管理, 客户关系管理 (CRM) 软件, 销售团队, 业务报告, 客户成功管理, 销售管道
初级 · 课程 · 1-4 周

您将获得的技能: Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Data Management, Customer Analysis, Organizational Strategy, Marketing Automation, Case Studies, Market Analysis, Analysis, Business Strategy, Spatial Data Analysis, Automation, Auditing, Business Metrics
混合 · 课程 · 1-4 周

LearnQuest
您将获得的技能: Sales Pipelines, Sales Process, Sales Management, Regional Sales, Sales Territory Management, Sales Strategy, Sales Training, Talent Management, Revenue Management, Cross-Functional Team Leadership, Employee Coaching, Customer Relationship Management (CRM) Software, Data-Driven Decision-Making, Target Market, Market Opportunities, Marketing Analytics, Recruitment, Key Performance Indicators (KPIs)
初级 · 课程 · 1-4 周
Starweaver
您将获得的技能: Data Storytelling, Sales Presentations, Sales Strategy, Customer Relationship Management (CRM) Software, Storytelling, Sales, Data Literacy, B2B Sales, Data Visualization Software, Sales Process, HubSpot CRM, Customer Insights, Target Audience, Presentations, Exploratory Data Analysis, Stakeholder Communications
初级 · 课程 · 1-4 周

Salesforce
您将获得的技能: 销售发展, 数据导入/导出, Salesforce, 创造商机, 销售流程, 活动管理, 数据录入, 客户关系管理 (CRM) 软件, 销售业务, 销售团队, 销售管理, 销售管道
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Invoicing, Billing & Invoicing, Inventory Management System, Tax Management, Accounting Software, Customer Relationship Management (CRM) Software, Small Business Accounting, Bookkeeping, Accounting, Payroll Systems, Cloud Security
初级 · 指导项目 · 不超过 2 小时