客户服务课程
客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能，这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具，它们有助于简化互动和改进服务交付。
热门客户服务课程与认证
状态：免费试用CVS Health
您将获得的技能: 沟通, 根源分析, 客户服务, 降级技巧, 积极倾听, 事务处理, 冲突管理, 时间管理, 同理心, 非语言交流, 解决问题, 收银机操作, 解决客户投诉, 零售店运营
状态：预览Knowledge Accelerators
您将获得的技能: 客户支持, 沟通, 用户关系管理, 流程管理, 服务台支持, 客户服务, 人际沟通, 改善客户体验, 同理心, 批判性思维和解决问题, 问候客户, 解决客户投诉, 解决问题, 技术支持与服务, 客户参与
状态：新状态：免费试用您将获得的技能: Customer Relationship Management (CRM) Software, Relationship Building, Consultative Approaches, Solution Selling, Customer Insights
状态：免费试用CVS Health
您将获得的技能: 呼叫中心经验, 追加销售, 沟通, 客户服务, 降级技巧, 积极倾听, 建立客户关系, 解决客户投诉, 数据输入, 冲突管理, 面试技巧, 团队合作, 收银机操作, 同理心, 问候客户, 交叉销售, 时间管理, 事务处理, 成长意识, 零售店运营
状态：新状态：免费试用您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Brand Loyalty, Customer Retention, Social Media Management, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Digital Marketing, Content Creation, Personalized Service, Employee Surveys, Process Optimization, User Feedback, Business Marketing, Contextual Advertising
状态：免费试用CVS Health
您将获得的技能: 呼叫中心经验, 沟通, 客户数据管理, 情绪商数, 降级技巧, 客户服务, 解决客户投诉, 数据输入, 语言交流技能, 性能指标, 个人发展, 团队合作, 问候客户, 客户咨询, 时间管理, 解决问题, 呼入电话, 成长意识
是什么让您今天来到 Coursera？
Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented
状态：预览Starweaver
您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making
状态：免费试用您将获得的技能: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
状态：免费试用Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
状态：免费试用CVS Health
您将获得的技能: 呼叫中心经验, 追加销售, 沟通, 积极倾听, 降级技巧, 客户服务, 事务处理, 零售销售, 解决客户投诉, 数据输入, 冲突管理, 同理心, 问候客户, 团队合作, 客户咨询, 时间管理, 解决问题, 收银机操作, 零售店运营, 交叉销售
Alfaisal University | KLD
您将获得的技能: Customer Service, Customer and Client Support, Customer Complaint Resolution, Customer Relationship Management, Customer Retention, Customer experience improvement, Business Planning, Active Listening, Company, Product, and Service Knowledge, Communication, Adaptability
与 customer service 相关的搜索
总之，以下是 10 最受欢迎的 customer service 课程
- 客户服务简介: CVS Health
- 客户服务基础: Knowledge Accelerators
- Advanced Customer Relationship Management: Microsoft
- CVS Health 呼叫中心客户服务: CVS Health
- Google Digital Customer Engagement: Google
- 呼叫中心客户服务: CVS Health
- Introduction to CRM with HubSpot: Coursera
- Customer Relationship Management: Starweaver
- Voice of the Customer (VoC): Enhancing Experiences : Coursera
- Improving Customer Retention: Coursera
