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查找最适合您目标的客户服务课程
状态：免费试用CVS Health
您将获得的技能: 冲突管理, 积极倾听, 事务处理, 沟通, 收银机操作, 解决客户投诉, 根源分析, 解决问题, 时间管理, 同理心, 零售店运营, 降级技巧, 非语言交流, 客户服务
状态：预览Knowledge Accelerators
您将获得的技能: 客户支持, 改善客户体验, 流程管理, 组织技能, 服务台支持, 积极性, 问候客户, 客户参与, 沟通, 解决问题, 同理心, 解决客户投诉, 协作, 客户服务
状态：新状态：免费试用您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Social Media, Brand Loyalty, Customer Retention, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Relationship Building, Marketing Planning, Digital Marketing, Content Creation, User Feedback, Process Optimization, Content Strategy, Business Marketing, Contextual Advertising
状态：免费试用CVS Health
您将获得的技能: 呼叫中心经验, 冲突管理, 追加销售, 建立客户关系, 积极倾听, 事务处理, 收银机操作, 问候客户, 沟通, 团队合作, 面试技巧, 数据输入, 时间管理, 交叉销售, 同理心, 成长意识, 零售店运营, 解决客户投诉, 降级技巧, 客户服务
状态：免费试用CVS Health
您将获得的技能: 呼叫中心经验, 情绪商数, 沟通, 客户咨询, 团队合作, 问候客户, 语言交流技能, 数据输入, 性能指标, 解决问题, 呼入电话, 解决客户投诉, 成长意识, 时间管理, 个人发展, 降级技巧, 客户数据管理, 客户服务
Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
是什么让您今天来到 Coursera？
状态：预览Starweaver
您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling
状态：预览Coursera Instructor Network
您将获得的技能: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing
状态：免费试用Coursera Instructor Network
您将获得的技能: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group
状态：免费试用CVS Health
您将获得的技能: 呼叫中心经验, 冲突管理, 追加销售, 积极倾听, 事务处理, 问候客户, 收银机操作, 零售销售, 客户咨询, 沟通, 团队合作, 解决问题, 解决客户投诉, 数据输入, 同理心, 交叉销售, 时间管理, 降级技巧, 零售店运营, 客户服务
状态：免费试用Coursera Instructor Network
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
Coursera Project Network
您将获得的技能: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented
总之，以下是 10 最受欢迎的 customer service 课程
- 客户服务简介: CVS Health
- 客户服务基础: Knowledge Accelerators
- Google Digital Customer Engagement: Google
- CVS Health 呼叫中心客户服务: CVS Health
- 呼叫中心客户服务: CVS Health
- خدمة العملاء | Customer Service: Alfaisal University | KLD
- Customer Relationship Management: Starweaver
- GenAI for Customer Service Representatives: Coursera Instructor Network
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- CVS Health 零售客户服务: CVS Health
