客户服务课程
客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能，这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具，它们有助于简化互动和改进服务交付。
热门客户服务课程与认证
状态：免费试用CVS Health
您将获得的技能: 冲突管理, 根源分析, 客户服务, 事务处理, 时间管理, 沟通, 收银机操作, 降级技巧, 解决客户投诉, 解决问题, 零售店运营, 同理心, 非语言交流, 积极倾听
状态：预览Knowledge Accelerators
您将获得的技能: 人际沟通, 改善客户体验, 客户支持, 客户服务, 客户参与, 技术支持与服务, 沟通, 批判性思维和解决问题, 用户关系管理, 流程管理, 解决问题, 同理心, 服务台支持, 问候客户, 解决客户投诉
状态：免费试用CVS Health
您将获得的技能: 冲突管理, 客户服务, 事务处理, 收银机操作, 时间管理, 沟通, 降级技巧, 呼叫中心经验, 面试技巧, 团队合作, 解决客户投诉, 建立客户关系, 零售店运营, 同理心, 成长意识, 问候客户, 数据输入, 交叉销售, 积极倾听, 追加销售
状态：新状态：免费试用您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Social Media, Brand Loyalty, Customer Retention, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Relationship Building, Marketing Planning, Digital Marketing, Content Creation, User Feedback, Process Optimization, Content Strategy, Business Marketing, Contextual Advertising
状态：免费试用CVS Health
您将获得的技能: 个人发展, 客户服务, 时间管理, 情绪商数, 沟通, 降级技巧, 呼叫中心经验, 解决问题, 团队合作, 客户咨询, 语言交流技能, 性能指标, 解决客户投诉, 呼入电话, 问候客户, 成长意识, 数据输入, 客户数据管理
Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented
是什么让您今天来到 Coursera？
Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
状态：预览Starweaver
您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling
状态：免费试用您将获得的技能: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
状态：免费试用Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
状态：免费试用CVS Health
您将获得的技能: 冲突管理, 时间管理, 客户服务, 事务处理, 收银机操作, 呼叫中心经验, 沟通, 零售销售, 降级技巧, 解决问题, 客户咨询, 团队合作, 解决客户投诉, 同理心, 零售店运营, 问候客户, 交叉销售, 数据输入, 积极倾听, 追加销售
与 customer service 相关的搜索
总之，以下是 10 最受欢迎的 customer service 课程
- 客户服务简介: CVS Health
- 客户服务基础: Knowledge Accelerators
- CVS Health 呼叫中心客户服务: CVS Health
- Google Digital Customer Engagement: Google
- 呼叫中心客户服务: CVS Health
- Introduction to CRM with HubSpot: Coursera
- خدمة العملاء | Customer Service: Alfaisal University | KLD
- Customer Relationship Management: Starweaver
- Voice of the Customer (VoC): Enhancing Experiences : Coursera
- Improving Customer Retention: Coursera
