
Northeastern University
您将获得的技能: Data Governance, Database Management, NoSQL, Data Management, SQL, Query Languages, Database Theory, MongoDB, Relational Databases, Big Data, Graph Theory, Data Storage, Social Network Analysis, Network Analysis, Data Integrity, Apache Hadoop, Data Manipulation
混合 · 课程 · 1-3 个月

Northeastern University
您将获得的技能: Database Design, Database Systems, Database Theory, MongoDB, Database Development, Database Management Systems, Data Modeling, Database Management, Database Architecture and Administration, NoSQL, Relational Databases, Unified Modeling Language, SQL, Data Management, Performance Tuning, Software Architecture, Conceptual Design
混合 · 课程 · 1-4 周

您将获得的技能: Data-Driven Marketing, Spreadsheet Software, Marketing Analytics, Pivot Tables And Charts, Trend Analysis, Marketing Budgets, Marketing Strategies, Microsoft Excel, Google Sheets, Business Reporting, Data-Driven Decision-Making, Performance Reporting, Excel Formulas, Time Series Analysis and Forecasting, Strategic Marketing, Descriptive Analytics, Performance Metric, Business Metrics, Performance Measurement, Strategic Decision-Making
初级 · 课程 · 1-4 周

您将获得的技能: AI Product Strategy, Product Improvement, Customer Insights, Customer Analysis, Generative AI, Customer Data Management, Data-Driven Marketing, Analytics, Data Analysis, Business Reporting, Data Literacy, Data Collection, Performance Metric
中级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 积极倾听, 合作, 交叉销售, 成长意识, 解决客户投诉, 问候客户, 向上销售, 时间管理, 同理心, 销售技巧, 客户支持, 交流, 呼叫中心经验, 零售销售, 数据录入, 客户服务, 团队合作, 建立客户关系, 降级技巧, 面试技巧
★ 4.6 (545) · 初级 · 专业证书 · 3-6 个月

您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Customer Relationship Building, Conversion Funnel Analysis, Brand Loyalty, Driving engagement, Customer Retention, Order Delivery, Client Services, Social Media Management, Social Media Analytics, Drive Engagement, Social Media Content, Customer Relationship Management, Customer Engagement, Digital Media Strategy, E-Commerce, Marketing Planning, Digital Marketing
★ 5 (37) · 初级 · 专项课程 · 3-6 个月

CVS Health
您将获得的技能: 积极倾听, 冲突管理, 解决问题, 解决客户投诉, 时间管理, 问候客户, 积极性, 事务处理, 同理心, 客户支持, 交流, 遵守截止日期的能力, 客户服务, 呼叫中心经验, 零售店运营, 根源分析, 零售销售, 降级技巧, 非语言交流
★ 4.6 (360) · 初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 绩效衡量, 解决问题, 合作, 呼入电话, 成长意识, 时间管理, 问候客户, 解决客户投诉, 客户数据管理, 交流, 数据录入, 客户咨询, 语言交流技能, 性能指标, 个人发展, 客户服务, 呼叫中心经验, 团队合作, 电话技能, 降级技巧
★ 4.6 (97) · 初级 · 课程 · 1-3 个月

Knowledge Accelerators
您将获得的技能: 解决问题, 流程管理, 服务台支持, 问候客户, 解决客户投诉, 同理心, 个人属性, 客户关系管理, 客户支持, 交流, 改善客户体验, 电话技能, 技术支持与服务, 客户服务, 客户参与, 服务水平
★ 4.8 (1914) · 初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Customer Success Management, Generative AI Agents, Customer Service, AI Enablement, Customer Support, Customer experience improvement, Business Priorities, AI Personalization, Customer Engagement, AI Integrations, Data Ethics, Automation, Business Ethics, Information Privacy
★ 4.4 (50) · 中级 · 课程 · 1-4 周
IE Business School
您将获得的技能: 消费者行为, 供应商管理, 体验设计, 托管服务, 客户体验战略(CX), 打造品牌, 品牌管理, 客户洞察, 旅程制图, 改善客户体验, 内部交流, 价值主张, 品牌战略, 分包
★ 4.7 (561) · 中级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Prompt Engineering, Customer Retention, Customer Acquisition Management, Customer experience improvement, Responsible AI, Customer Service, Customer experience strategy (CX), Customer Success Management, Customer Engagement, Generative AI, Customer Support, Customer Analysis, AI Personalization, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
★ 4.6 (321) · 中级 · 专项课程 · 1-3 个月