
您将获得的技能: Mac OS, Data Management, File Management, Unix Commands, Unix, Application Performance Management, Data Storage, Application Deployment, Data Security, Application Security, Disaster Recovery
中级 · 课程 · 1-4 周

您将获得的技能: SQL, Business Intelligence, Data Presentation, Business Analysis, Data Analysis, Query Languages, Databases
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Relational Databases, API Design, ASP.NET, Object-Relational Mapping, Databases, Query Languages, Back-End Web Development, Application Programming Interface (API), Restful API, SQL, Data Access, Data Manipulation, C# (Programming Language)
中级 · 指导项目 · 不超过 2 小时

Northeastern University
您将获得的技能: Data Governance, Database Management, Database Architecture and Administration, Data Management, Data Warehousing, Database Design, SQL, Transaction Processing, Stored Procedure, Data Security, Disaster Recovery, Encryption, Server Side, Data Encryption Standard, Data Integrity, Graph Theory
攻读学位
混合 · 课程 · 1-3 个月

您将获得的技能: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 根源分析, 客户服务, 事务处理, 收银机操作, 冲突管理, 解决客户投诉, 解决问题, 时间管理, 同理心, 积极倾听, 降级技巧, 非语言交流, 零售店运营
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 客户咨询, 客户服务, 个人发展, 问候客户, 情绪商数, 解决问题, 语言交流技能, 呼叫中心经验, 性能指标, 团队合作, 解决客户投诉, 数据输入, 客户数据管理, 呼入电话, 成长意识, 降级技巧, 时间管理
初级 · 课程 · 1-3 个月

Knowledge Accelerators
您将获得的技能: 沟通, 流程管理, 客户服务, 批判性思维和解决问题, 技术支持与服务, 解决客户投诉, 客户支持, 问候客户, 用户关系管理, 人际沟通, 解决问题, 服务台支持, 同理心, 改善客户体验, 客户参与
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Customer Success Management, Generative AI Agents, AI Product Strategy, Customer Service, Customer experience improvement, AI Personalization, Customer Engagement, LLM Application, Business Process Automation, Data Ethics, Business Ethics, Information Privacy, Systems Integration
中级 · 课程 · 1-4 周

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
初级 · 课程 · 1-4 周
IE Business School
您将获得的技能: 消费者行为, 管理团队, 客户洞察, 品牌战略, 商业道德, 整合营销传播, 打造品牌, 用户体验, 员工参与, 行为经济学, 改善客户体验, 跨职能合作, 品牌管理, 客户体验战略(CX)
中级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Persona Development, Design Thinking, Predictive Analytics, Artificial Intelligence, Analysis, Design
中级 · 课程 · 1-4 周