客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

您将获得的技能: Python 程序设计, JSON, 面向对象编程(OOP), 自动化, 应用编程接口 (API), Pandas(Python 软件包), 数据结构, 数据操作, 网页抓取, 文件输入/输出, Jupyter, 数据导入/导出, NumPy, 编程原则, 数据分析, 还原式 API, 计算机编程
初级 · 课程 · 1-3 个月

Salesforce
您将获得的技能: 销售开发, 用户关系管理, 销售支持, 订单管理, 潜在客户开发, 仪表板, 产品知识, 营销活动经理, 销售, 销售流程, 结算(销售), 询价(RFQ), Salesforce, 销售业务, B2B 销售, 销售管理, 销售管道, 客户成功管理, 客户关系管理 (CRM) 软件, 数据可视化
攻读学位
初级 · 专业证书 · 3-6 个月

Coursera
您将获得的技能: Salesforce, Salesforce Development, Systems Integration, Customer Relationship Management, Customer Relationship Management (CRM) Software, Data Integration, Contract Management, AI Enablement, Responsible AI, Web Services, Business Reporting, Data Ethics, Integration Testing, Artificial Intelligence, Application Programming Interface (API), Software Design Patterns, Security Controls, Customer Data Management, Analytics, Data Security
高级设置 · 专项课程 · 1-4 周

您将获得的技能: Data Analysis, Financial Data, Productivity Software, Data-Driven Decision-Making, Administrative Support, Data Quality, Sales Process, Account Strategy, Customer Relationship Management (CRM) Software, Analytics, Customer Data Management, Customer Service, Data Collection, Account Management, Client Services, AI Personalization, Customer experience improvement, Relationship Building, Customer Insights, Generative AI
高级设置 · 专业证书 · 1-3 个月

Google Cloud
您将获得的技能: Cloud Infrastructure, Identity and Access Management, Google Cloud Platform, Prompt Engineering, Application Deployment, Cloud Storage, Kubernetes, Infrastructure As A Service (IaaS), Containerization, Cloud Deployment, Cloud Computing, CI/CD, Cloud-Native Computing, Terraform, Cloud Applications, Cloud Computing Architecture, Cloud Security, Cloud Services, Load Balancing, Service Level Agreement
中级 · 专项课程 · 3-6 个月

您将获得的技能: Selling Techniques, Sales Prospecting, Microsoft Copilot, Sales Presentations, Sales Strategy, Sales, AI Personalization, Prospecting and Qualification, Customer Analysis, Lead Generation, Customer Insights, AI Enablement, Presentations, Microsoft PowerPoint, Customer Relationship Management (CRM) Software, Quality Control
高级设置 · 课程 · 1-4 周

您将获得的技能: 运行效率, 生成式人工智能, 无代码开发, 应用程序部署, 模型部署, Prompt Engineering, 交互设计, WordPress, 云部署, 情境管理, 工作流程管理, 客户服务, IBM 云, 自助服务技术, AI 工作流程, ChatGPT
初级 · 课程 · 1-3 个月
Ludwig-Maximilians-Universität München (LMU)
您将获得的技能: 企业战略, 竞争分析, 组织变革, 战略决策, 商业研究, 管理咨询, 分析, 战略思维, 同行评审, 产品战略, 兼并与收购, 留住客户, 战略伙伴关系, 组织结构, 增长战略, 组织战略, 组织效能, 博弈论, 业务咨询, 撰写报告
中级 · 专项课程 · 3-6 个月

The State University of New York
您将获得的技能: 文案写作, 打造品牌, 竞争分析, 演讲, 价值主张, 电子商务, 业务建模, 营销, 创业, 市场营销和公共关系, 摄影, 角色开发, 客户参与, 网页设计与开发, 视频制作, 内容创作
初级 · 课程 · 1-4 周

您将获得的技能: Needs Assessment, Rapport Building, Communication, Active Listening
中级 · 课程 · 1-4 周
您将获得的技能: Overcoming Objections, Closing (Sales), Sales, Marketing Psychology, Regional Sales, Sales Process, Consumer Behaviour, Upselling, Customer Relationship Management, Sales Presentation, Customer Analysis, Negotiation, Price Negotiation, Contract Negotiation, Virtual Teams, Customer Retention, Cross-Channel Marketing, Account Management, Personalized Service, Customer Relationship Building
初级 · 课程 · 1-4 周

您将获得的技能: Quality Management, Project Management Life Cycle, Project Closure, Project Management, Continuous Improvement Process, Process Improvement, Project Controls, Quality Assessment, Team Management, Data-Driven Decision-Making, Project Documentation, Stakeholder Communications, Risk Management, Technical Communication, Meeting Facilitation, Strategic Thinking
初级 · 课程 · 1-3 个月