客户旅程课程
客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理（CRM）软件、旅程映射工具和解析平台等工具，帮助您跟踪客户互动并衡量策略的有效性。
热门客户旅程课程与认证
状态：免费试用您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Design Thinking, Artificial Intelligence, Analysis, Design
状态：免费试用您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer experience improvement, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI
状态：免费试用University of Pennsylvania
您将获得的技能: 回归分析, 消费者行为, 数据驱动的决策制定, 客户分析, 分析, 数据收集, 描述性分析, 预测分析, 工艺优化, 客户洞察, 营销分析, 市场调查, 商业分析
状态：新状态：免费试用您将获得的技能: Customer Relationship Management (CRM) Software, Relationship Building, Consultative Approaches, Solution Selling, Customer Insights
状态：免费试用您将获得的技能: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
状态：新状态：免费试用您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Brand Loyalty, Customer Retention, Social Media Management, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Digital Marketing, Content Creation, Personalized Service, Employee Surveys, Process Optimization, User Feedback, Business Marketing, Contextual Advertising
是什么让您今天来到 Coursera？
状态：免费试用IE Business School
您将获得的技能: 跨职能合作, 用户体验, 品牌战略, 消费者行为, 员工参与, 管理团队, 改善客户体验, 商业道德, 客户洞察, 整合营销传播, 品牌管理, 客户体验战略（CX）, 打造品牌, 行为经济学
状态：新状态：免费试用您将获得的技能: Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Customer Retention, Customer Relationship Building, Marketing Automation, Value Propositions, Portfolio Management, Performance Measurement, Automation
状态：免费试用Macquarie University
您将获得的技能: 营销策略, 消费者行为, 数字化营销, 客户数据管理, 社交媒体营销, 用户关系管理, 预测分析, 客户洞察, 营销分析, 客户体验战略（CX）, 大数据, 整合营销传播, 营销效果, 数据分析
状态：免费试用您将获得的技能: Customer Insights, Digital Marketing, Customer Analysis, Marketing Strategies, Customer experience strategy (CX), Marketing Planning, Content Marketing, Social Media Marketing, Marketing Channel, Target Audience, Persona Development, Marketing Analytics, Brand Marketing, Goal Setting, Smart Goals, E-Commerce
状态：免费试用您将获得的技能: Social Media Marketing, Social Media Strategy, Social Media Management, Content Creation, Instagram, Digital Marketing, Digital Advertising, Customer Engagement, Brand Awareness, Marketing Analytics, Target Audience
状态：预览您将获得的技能: User Experience Design, Persona (User Experience), User Experience, Design Research, User Research, User Centered Design, Usability, User Flows, Persona Development, Qualitative Research, Process Mapping, Design Software, Collaborative Software
是什么让您今天来到 Coursera？
总之，以下是 10 最受欢迎的 customer journey 课程
- GenAI for Customer Journey Mapping: Coursera
- AI for Customer Experience with Chatbots and Analytics: Coursera
- 客户分析: University of Pennsylvania
- Advanced Customer Relationship Management: Microsoft
- Voice of the Customer (VoC): Enhancing Experiences : Coursera
- Google Digital Customer Engagement: Google
- 品牌与客户体验: IE Business School
- CRM: Analyze, Apply & Optimize Customer Success: EDUCBA
- 营销分析：了解你的客户: Macquarie University
- Customer Understanding and Digital Marketing Channels: Unilever
