客户旅程课程
客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理（CRM）软件、旅程映射工具和解析平台等工具，帮助您跟踪客户互动并衡量策略的有效性。
热门客户旅程课程与认证
状态：免费试用您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Persona Development, Design Thinking, Predictive Analytics, Artificial Intelligence, Analysis, Design
状态：新状态：免费试用您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
状态：新状态：免费试用您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Social Media, Brand Loyalty, Customer Retention, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Relationship Building, Marketing Planning, Digital Marketing, Content Creation, User Feedback, Process Optimization, Content Strategy, Business Marketing, Contextual Advertising
状态：免费试用IE Business School
您将获得的技能: 整合营销传播, 管理团队, 改善客户体验, 打造品牌, 客户体验战略（CX）, 品牌战略, 客户洞察, 消费者行为, 商业道德, 行为经济学, 员工参与, 跨职能合作, 用户体验, 品牌管理
状态：新状态：免费试用您将获得的技能: Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Customer Retention, Customer Relationship Building, Marketing Automation, Value Propositions, Portfolio Management, Automation, Key Performance Indicators (KPIs)
状态：免费试用University of Pennsylvania
您将获得的技能: 回归分析, 工艺优化, 数据收集, 消费者行为, 客户洞察, 分析, 商业分析, 描述性分析, 数据驱动的决策制定, 预测分析, 营销分析, 客户分析, 市场调查
是什么让您今天来到 Coursera？
状态：免费试用您将获得的技能: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
状态：免费试用您将获得的技能: Social Media Marketing, Social Media Strategy, Social Media Management, Social Media Campaigns, Content Creation, Digital Marketing, Digital Advertising, Customer Engagement, Brand Awareness, Marketing Analytics, Target Audience
状态：预览Starweaver
您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling
状态：免费试用您将获得的技能: Data Storytelling, Performance Measurement, Search Engine Marketing, Content Performance Analysis, Data-Driven Decision-Making, Search Engine Optimization, Branding, Business Metrics, Marketing Strategy and Techniques, Digital Marketing, Customer Engagement, Customer experience strategy (CX), Marketing, E-Commerce, Email Marketing, Brand Awareness, Marketing Analytics, Target Audience, Social Media Marketing, Goal Setting
状态：免费试用您将获得的技能: Loyalty Programs, Customer Retention, E-Commerce, Customer Relationship Management, Web Analytics, Digital Marketing, Product Improvement, Email Marketing, Marketing Analytics, Customer Insights, Portfolio Management, Generative AI Agents, Performance Metric
状态：免费试用Macquarie University
您将获得的技能: 整合营销传播, 数据分析, 客户体验战略（CX）, 数字化营销, 客户洞察, 消费者行为, 社交媒体营销, 用户关系管理, 大数据, 预测分析, 营销分析, 营销效果, 营销策略, 客户数据管理
与 customer journey 相关的搜索
总之，以下是 10 最受欢迎的 customer journey 课程
- GenAI for Customer Journey Mapping: Coursera
- AI for Customer Experience with Chatbots and Analytics: Coursera
- Google Digital Customer Engagement: Google
- 品牌与客户体验: IE Business School
- CRM: Analyze, Apply & Optimize Customer Success: EDUCBA
- 客户分析: University of Pennsylvania
- Voice of the Customer (VoC): Enhancing Experiences : Coursera
- From Likes to Leads: Interact with Customers Online: Google
- Customer Relationship Management: Starweaver
- Foundations of Digital Marketing and E-commerce: Google
