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探索客户旅程课程目录
状态：免费试用Coursera Instructor Network
您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Persona Development, Design Thinking, Predictive Analytics, Artificial Intelligence, Analysis, Design
状态：免费试用Coursera Instructor Network
您将获得的技能: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group
状态：新状态：免费试用您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Social Media, Brand Loyalty, Customer Retention, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Relationship Building, Marketing Planning, Digital Marketing, Content Creation, User Feedback, Process Optimization, Content Strategy, Business Marketing, Contextual Advertising
状态：新状态：预览您将获得的技能: Customer Analysis, Statistical Visualization, Unsupervised Learning, Customer Insights, Correlation Analysis, Pandas (Python Package), Heat Maps, Data Processing, Seaborn, Histogram, Matplotlib, Exploratory Data Analysis, Data Analysis, Predictive Modeling, Data Visualization Software
状态：免费试用IE Business School
您将获得的技能: 客户洞察, 整合营销传播, 改善客户体验, 打造品牌, 客户体验战略（CX）, 用户体验, 跨职能合作, 员工参与, 管理团队, 商业道德, 消费者行为, 品牌管理, 品牌战略, 行为经济学
状态：免费试用University of Pennsylvania
您将获得的技能: 客户洞察, 营销策略, 数据收集, 回归分析, 市场调查, 营销分析, 分析, 营销, 数据驱动的决策制定, 消费者行为, 描述性分析, 预测分析, 客户分析
是什么让您今天来到 Coursera？
状态：预览Starweaver
您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling
状态：免费试用您将获得的技能: Data Storytelling, Performance Measurement, Search Engine Marketing, Content Performance Analysis, Data-Driven Decision-Making, Search Engine Optimization, Branding, Business Metrics, Marketing Strategy and Techniques, Digital Marketing, Customer Engagement, Customer experience strategy (CX), Marketing, E-Commerce, Email Marketing, Brand Awareness, Marketing Analytics, Target Audience, Social Media Marketing, Goal Setting
状态：免费试用您将获得的技能: Loyalty Programs, Customer Retention, E-Commerce, Customer Relationship Management, Web Analytics, Digital Marketing, Product Improvement, Email Marketing, Marketing Analytics, Customer Insights, Portfolio Management, Generative AI Agents, Performance Metric
状态：免费试用Salesforce
您将获得的技能: 用户关系管理, 客户服务, 销售支持, 销售策略, 仪表板, 数据驱动的决策制定, 客户支持, 绩效报告, 销售业务, 数据可视化, 客户成功管理, 销售管理, 业务报告, Salesforce
状态：免费试用您将获得的技能: Social Media Marketing, Social Media Strategy, Social Media Management, Social Media Campaigns, Content Creation, Digital Marketing, Digital Advertising, Customer Engagement, Brand Awareness, Marketing Analytics, Target Audience
状态：新状态：免费试用Coursera Instructor Network
您将获得的技能: Prompt Engineering, Customer Retention, Loyalty Programs, Customer Acquisition Management, Customer Engagement, Responsible AI, Customer experience strategy (CX), Customer Success Management, Customer Service, Generative AI, Customer Support, AI Personalization, ChatGPT, Customer Analysis, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
总之，以下是 10 最受欢迎的 customer journey 课程
- GenAI for Customer Journey Mapping: Coursera Instructor Network
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Google Digital Customer Engagement: Google
- Customer Segmentation with K-Means: Model & Visualize: EDUCBA
- 品牌与客户体验: IE Business School
- 客户分析: University of Pennsylvania
- Customer Relationship Management: Starweaver
- Foundations of Digital Marketing and E-commerce: Google
- Satisfaction Guaranteed: Develop Customer Loyalty Online: Google
- Salesforce 中的报告、仪表板和客户成功案例: Salesforce
