INSEAD
您将获得的技能: 新兴技术, 金融监管, 设计师, 战略决策, 金融科技, 金融服务, 数字资产, 分类账(会计), 业务建模, 项目实施, 支付系统, 管理, 企业战略, 利益相关者分析, 项目设计, 密码学, 银行服务, 区块链, 财务系统, 工作分解结构
初级 · 专项课程 · 3-6 个月

Knowledge Accelerators
您将获得的技能: 改善客户体验, 客户支持, 人际沟通, 用户关系管理, 客户服务, 批判性思维和解决问题, 解决客户投诉, 技术支持与服务, 流程管理, 解决问题, 沟通, 问候客户, 客户参与, 同理心, 服务台支持
初级 · 课程 · 1-3 个月

Microsoft
您将获得的技能: 微软 Azure, 云存储, 云平台, 云基础设施, 数据库管理系统, 虚拟化, 云服务, 云计算, 公共云, Virtual Private Networks(VPN), Virtual Machine, 可扩展性, 通用网络
初级 · 课程 · 1-4 周

Starweaver
您将获得的技能: Hospitality Management, Hospitality, Hospitality and Food Services, Brand Management, Branding, Brand Awareness, Brand Marketing, Brand Strategy, Brand Loyalty, Business Ethics, Digital Transformation, Sustainable Business, Market Dynamics, Corporate Sustainability, Quality Management, Customer experience improvement, Innovation, Consumer Behaviour
中级 · 课程 · 1-4 周
University of Pennsylvania
您将获得的技能: 运营管理, 财务分析, 医疗程序和 Regulator, 卫生系统, 人员管理, 保险, 财务报告, 财务数据, 决策, 管理式医疗, 医疗保健管理, 收益表, 创新, 基于价值的护理, 员工绩效管理, 领导与管理, 财务敏锐性, 业务报告, 健康的社会决定因素, 金融报表
初级 · 专项课程 · 3-6 个月

Packt
您将获得的技能: Cloud Computing, Cloud Computing Architecture, Cloud Services, Threat Modeling, Application Security, Cloud Infrastructure, Network Security, Threat Management, Cloud Platforms, Infrastructure As A Service (IaaS), Security Requirements Analysis, Threat Detection, Cyber Threat Intelligence, Security Strategy, Enterprise Architecture, Platform As A Service (PaaS), Authorization (Computing), Identity and Access Management, Authentications, Disaster Recovery
中级 · 课程 · 3-6 个月

CVS Health
您将获得的技能: 呼叫中心经验, 时间管理, 追加销售, 客户服务, 收银机操作, 解决问题, 建立客户关系, 解决客户投诉, 团队合作, 积极倾听, 问候客户, 事务处理, 冲突管理, 零售销售, 同理心, 沟通, 客户咨询, 零售店运营, 交叉销售, 降级技巧
初级 · 专业证书 · 3-6 个月

Dubai College of Tourism
您将获得的技能: Hospitality Management, Online Advertising, Promotional Strategies, Hospitality, Digital Marketing, Marketing Strategy and Techniques, Consumer Behaviour, Customer Insights, Customer experience improvement, Marketing, Marketing Planning, Target Market, Strategic Marketing, Marketing Channel, Content Marketing, Market Trend, Customer Relationship Management, Adaptability
初级 · 课程 · 1-4 周

您将获得的技能: Advanced Analytics, Hospitality Management, Budgeting, Financial Forecasting, Variance Analysis, Operating Budget, Corporate Sustainability, Revenue Management, Demand Planning, Financial Analysis, Performance Analysis, Trend Analysis, Sustainability Reporting, Applied Machine Learning, Analysis, Strategic Decision-Making, Key Performance Indicators (KPIs), Benchmarking
初级 · 课程 · 1-3 个月

University of North Texas
您将获得的技能: 招聘, 改善客户体验, 绩效考核, 人力资源管理与规划, 人力资源, 接待服务, 面试技巧, 人才招聘, 工作分析, 酒店管理, 员工培训, 人力资源战略, 员工绩效管理, 培训计划, 团队激励, 领导与管理, 员工入职, 法律风险
初级 · 课程 · 1-4 周
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

Dubai College of Tourism
您将获得的技能: Revenue Management, Restaurant Operation, Restaurant Management, Forecasting, Key Performance Indicators (KPIs), Hospitality Management, Customer Demand Planning, Revenue Forecasting, Trend Analysis, Performance Analysis, Team Management, Data Analysis, Performance Measurement, Business Metrics, Data-Driven Decision-Making
初级 · 课程 · 1-4 周