中Unlock your potential in the world of luxury hospitality with the EDHEC x SHMS Luxury Hospitality Certificate—a prestigious program blending academic excellence and real-world expertise from two top institutions: EDHEC Business School (France) and Swiss Hotel Management School (Switzerland).
Mastering Luxury Hospitality: Fundamentals to Leadership
您将获得的技能
- Sustainability Standards
- Leadership
- Consumer Behaviour
- Personalized Service
- Customer Insights
- Leadership Development
- Guest Relations
- Customer Service
- Operational Excellence
- Customer Complaint Resolution
- Customer experience improvement
- Hospitality Management
- Hotels and Accommodations
- Hospitality
- Property Management Systems
要了解的详细信息
可分享的证书
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作业
16 项作业
授课语言：英语（English）
了解顶级公司的员工如何掌握热门技能
该课程共有7个模块
This module will provide an overview of the luxury hospitality industry. Learners will explore the key concepts and principles of luxury hospitality and understand its importance in the global marketplace. Topics covered will include the evolution of luxury hospitality, and key data.
涵盖的内容
1个视频3篇阅读材料1个作业
In this module, learners will delve into the foundations of luxury hospitality. They will learn about Luxury hospitality principles, the different levels of Luxury, and more about luxury clientele.
涵盖的内容
4个视频2篇阅读材料2个作业
This module will focus on the art of delivering exceptional service in luxury hospitality. Learners will explore the key elements of providing personalized and memorable experiences to guests. Topics covered will include communication skills, anticipating guest needs, and resolving guest complaints effectively and efficiently.
涵盖的内容
4个视频1篇阅读材料3个作业
In this module, learners will learn how to create a luxury atmosphere in luxury hospitality settings. They will explore the role of design, aesthetics, and ambience in influencing guest perceptions. Learners will understand how to define an experience and the wow effect and create an atmosphere.
涵盖的内容
5个视频1篇阅读材料3个作业
This focus will focus on leadership in the context of luxury hospitality. Lerners will explore the qualities and skills required to lead and inspire teams in luxury service environments. Topics covered will include the importance of employees, talent management and how AI and technology can complement staff.
涵盖的内容
4个视频1篇阅读材料3个作业
In this module, learners will examine the latest trends and innovations shaping the luxury hospitality industry. They will also explore sustainable practices and emerging concepts in luxury hospitality and lifestyle.
涵盖的内容
6个视频1篇阅读材料3个作业
In this last module learners will find references from this course to go further and the final quiz to validate the course certificate
涵盖的内容
1篇阅读材料1个作业
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人们为什么选择 Coursera 来帮助自己实现职业发展
Felipe M.
自 2018开始学习的学生
''能够按照自己的速度和节奏学习课程是一次很棒的经历。只要符合自己的时间表和心情，我就可以学习。'
Jennifer J.
自 2020开始学习的学生
''我直接将从课程中学到的概念和技能应用到一个令人兴奋的新工作项目中。'
Larry W.
自 2021开始学习的学生
''如果我的大学不提供我需要的主题课程，Coursera 便是最好的去处之一。'
Chaitanya A.
''学习不仅仅是在工作中做的更好：它远不止于此。Coursera 让我无限制地学习。'
常见问题
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
更多问题
提供助学金，