
Knowledge Accelerators
您将获得的技能: 沟通, 组织技能, 服务台支持, 流程管理, 客户服务, 解决客户投诉, 客户支持, 积极性, 改善客户体验, 解决问题, 问候客户, 同理心, 协作, 客户参与
初级 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Prompt Patterns, Generative AI, Standard Operating Procedure, ChatGPT, Customer Support, Product Support, Responsible AI, AI Workflows, Customer experience improvement, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Data Ethics, Customer Insights, Machine Learning, Automation, Natural Language Processing, Context Management, Ethical Standards And Conduct
中级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented
初级 · 指导项目 · 不超过 2 小时

CVS Health
您将获得的技能: 沟通, 时间管理, 客户服务, 根源分析, 积极倾听, 冲突管理, 降级技巧, 解决客户投诉, 解决问题, 事务处理, 非语言交流, 同理心, 收银机操作, 零售店运营
初级 · 课程 · 1-4 周

您将获得的技能: Desktop Support, Technical Support, Software Installation, Computer Hardware, Help Desk Support, Hardware Troubleshooting, Information Technology, Computer Networking, Technical Documentation, Linux, Computer Security Awareness Training, Customer Support, Microsoft Windows
初级 · 课程 · 1-3 个月

您将获得的技能: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Operating Systems, Computer Hardware, Cyber Attacks, Customer experience improvement, Technical Support, Customer Complaint Resolution, Digital Transformation, Lifelong Learning
初级 · 专业证书 · 3-6 个月

Microsoft
您将获得的技能: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support and Services, Technical Support, Hardware Troubleshooting, Generative AI, Operating Systems, Collaborative Software, System Support, Network Protocols, TCP/IP, Application Security, Cloud Computing
初级 · 专业证书 · 3-6 个月

您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Support, Productivity Software, Data Entry, Data Validation, Data Analysis, Data Integration, Organizational Skills, Data Management
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Customer Relationship Management (CRM) Software, Client Services, Relationship Building, Customer Insights
高级设置 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 建立客户关系, 时间管理, 呼叫中心经验, 客户服务, 冲突管理, 积极倾听, 降级技巧, 解决客户投诉, 面试技巧, 事务处理, 收银机操作, 问候客户, 数据输入, 同理心, 成长意识, 零售店运营, 追加销售, 交叉销售, 团队合作
初级 · 专业证书 · 3-6 个月

Johns Hopkins University
您将获得的技能: 服务台支持, 客户支持, 健康技术, 远程保健, 电子病历, 临床信息学, 技术支持, 医疗保健, 桌面支持, 健康信息管理, 个人身份信息, 安全意识, 最终用户培训和支持, 医疗隐私, 系统支持, 医疗设备, 遵守《健康保险便携性和责任法案》(HIPAA), 病人沟通, Encryption, 患者安全
初级 · 专项课程 · 3-6 个月

您将获得的技能: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Brand Loyalty, Customer Retention, Customer Relationship Building, Customer Engagement, Organizational Strategy, Marketing Automation, Case Studies, Value Propositions, Market Analysis, Portfolio Management, Analysis, Business Strategy, Competitive Analysis
初级 · 专项课程 · 1-3 个月