个结果，搜索词为 "customer support"
Knowledge Accelerators
您将获得的技能: 交流, 客户参与, 电话技能, 客户支持, 改善客户体验, 同理心, 解决客户投诉, 解决问题, 流程管理, 客户关系管理, 技术支持与服务, 客户服务, 个人属性, 服务台支持, 服务水平, 问候客户
您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Generative Model Architectures, Generative AI Agents, Standard Operating Procedure, Customer Support, Client Support, AI literacy, Product Support, Procedure Development, AI Personalization, Customer Analysis, Personalized Service, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), AI Integrations, Customer experience improvement, Augmented and Virtual Reality (AR/VR)
您将获得的技能: Customer Retention, Active Listening, Customer Service, Customer Advocacy, Personalized Service, Non-Verbal Communication, Customer experience improvement, Customer Relationship Building, Brand Loyalty, Empathy, Client Services, Customer and Client Support, Customer Engagement, Customer Support, Interpersonal Communications, Compassion, Emotional Intelligence
Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer Data Management, Email Marketing, Business Software, Customer Communications Management, Sales Pipelines, Dashboard, Account Management, Data Management, Customer Service, Marketing, Sales Operations, Team Building
CVS Health
您将获得的技能: 交流, 客户支持, 同理心, 解决客户投诉, 非语言交流, 遵守截止日期的能力, 冲突管理, 解决问题, 积极倾听, 客户服务, 呼叫中心经验, 根源分析, 积极性, 时间管理, 零售销售, 事务处理, 问候客户, 零售店运营, 降级技巧
您将获得的技能: Desktop Support, Package and Software Management, Technical Support and Services, Computer Hardware, Technical Support, Software Installation, System Support, Network Support, General Networking, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Software Documentation, Customer Support, End User Training and Support, Computer Networking, Information Technology, Technical Writing, Computer Systems, Linux
是什么让您今天来到 Coursera？
您将获得的技能: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Continuous Improvement Process, Cybersecurity, Process Improvement, Client Services, Quality Improvement, Performance Metric, Desktop Support, Operating Systems, Service Improvement, Computer Hardware, Technical Support, Operating System Administration, Technical Support and Services, Customer Support
您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
CVS Health
您将获得的技能: 交流, 客户支持, 同理心, 解决客户投诉, 向上销售, 面试技巧, 交叉销售, 建立客户关系, 销售技巧, 团队合作, 积极倾听, 呼叫中心经验, 合作, 客户服务, 成长意识, 时间管理, 零售销售, 问候客户, 数据录入, 降级技巧
Johns Hopkins University
您将获得的技能: 健康信息学, 电子病历系统, 遵守《健康保险可携性与责任法案》（HIPAA）, 客户支持, 电子病历, 安全意识, 健康信息管理, 健康信息管理与医疗记录, 医疗隐私, 健康技术, 临床信息学, 医疗记录, 技术支持, 最终用户培训和支持, 技术支持与服务, 患者安全, 远程保健, 医疗支持, 服务台支持, 桌面支持
Microsoft
您将获得的技能: Computer Hardware, Hardware Architecture, Network Administration, Network Protocols, Data Storage Technologies, Microsoft Teams, Hardening, Firewall, Cloud Services, Data Loss Prevention, Productivity Software, Computer Systems, Security Controls, General Networking, Information Systems Security, Software Installation, Help Desk Support, Debugging, Computing Platforms, Cloud Computing
SkillUp
您将获得的技能: 生成式人工智能, 自动化, 改善客户体验, 客户支持, 负责任的人工智能, 及时工程, 客户分析, 人工智能个性化, 个性化服务, 人工智能集成, Prompt Engineering, 产品支持, 标准操作程序, 生成式人工智能代理, 道德标准与行为, 程序开发, 客户洞察
总之，以下是 10 最受欢迎的 customer support 课程
- 客户服务基础: Knowledge Accelerators
- Generative AI for Customer Support: IBM
- Empathy In Customer Service To Make Customers Feed Cared For: Alex Genadinik
- Introduction to CRM with HubSpot: Coursera
- 客户服务简介: CVS Health
- Technical Support Fundamentals: Google
- Dell Technologies Technical Customer Support Specialist: Dell
- Create Customer Support Data with Google Sheets: Coursera
- CVS Health 呼叫中心客户服务: CVS Health
- 医疗保健信息技术支持: Johns Hopkins University
