Customer Support

客户支持是每个企业的一个重要方面,其重点是在客户购买产品或服务之前、期间和之后为客户提供帮助。Coursera 的 "客户支持 "目录让您掌握有效、高效地满足客户需求的技能。您将学会专业沟通、解决冲突、管理客户期望和实施支持策略。此外,您还将掌握提供在线客户服务、使用客户关系管理(CRM)软件和留住忠实客户的细微差别。学习结束后,您将有能力提供一流的客户支持,提高客户满意度,促进长期的业务-客户关系。
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“customer support” 的结果

  • 状态:免费试用

    您将获得的技能: Prompt Engineering, Prompt Patterns, Generative AI, Standard Operating Procedure, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Image Quality, Responsible AI, Automation, Machine Learning, Natural Language Processing

  • 状态:预览

    Knowledge Accelerators

    您将获得的技能: 客户支持, 改善客户体验, 流程管理, 组织技能, 服务台支持, 积极性, 问候客户, 客户参与, 沟通, 解决问题, 同理心, 解决客户投诉, 协作, 客户服务

  • 您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management

  • 状态:免费试用

    您将获得的技能: Computer Hardware, Technical Support, Software Installation, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Networking, System Software, Technical Communication, Computer Literacy, Linux, Microsoft Windows

  • 状态:免费试用

    Johns Hopkins University

    您将获得的技能: 客户支持, 病人沟通, 临床信息学, 个人身份信息, Encryption, 医疗隐私, 服务台支持, 技术支持, 遵守《健康保险便携性和责任法案》(HIPAA), 远程保健, 最终用户培训和支持, 患者安全, 医疗保健, 健康信息管理, 安全意识, 医疗设备, 健康技术, 电子病历, 电子病历系统, 桌面支持

  • 状态:免费试用

    Coursera Instructor Network

    您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Product Support, Operational Efficiency, Automation

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  • 状态:免费试用

    您将获得的技能: 仪表板, 客户支持, 绩效报告, 数据驱动的决策制定, 销售支持, 销售策略, 用户关系管理, 业务报告, 数据可视化, 客户成功管理, Salesforce, 销售管理, 销售业务, 客户服务

  • 状态:新
    状态:免费试用

    您将获得的技能: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct

  • 状态:免费试用

    您将获得的技能: ChatGPT, User Interface (UI), No-Code Development, Self Service Technologies, LLM Application, Customer Support, Generative AI, Artificial Intelligence, Web Content, Quality Assurance

  • 状态:新
    状态:免费试用

    Coursera Instructor Network

    您将获得的技能: Prompt Engineering, Customer Retention, Loyalty Programs, Customer Acquisition Management, Customer Engagement, Responsible AI, Customer experience strategy (CX), Customer Success Management, Customer Service, Generative AI, Customer Support, AI Personalization, ChatGPT, Customer Analysis, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics

  • 状态:免费试用

    您将获得的技能: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Customer experience improvement, Data Ethics, Customer Insights, Automation, Natural Language Processing

  • 状态:新
    状态:预览

    您将获得的技能: Email Marketing, Lead Generation, Email Automation, Customer Relationship Management (CRM) Software, Performance Metric, Sales Pipelines, Digital Marketing, Copywriting, Customer Support, Customer Engagement, Data Pipelines, Compliance Management, Revenue Cycle Management, Generative AI, Design and Product, Product Design, Law, Regulation, and Compliance, Artificial Intelligence, Design Elements And Principles, Statistics

是什么让您今天来到 Coursera?

主要合作伙伴

  • Google Cloud
  • Pathstream
  • Salesforce
  • Amazon Web Services
  • SkillUp
  • CVS Health
  • Google
  • IBM