获得晋升所需的知识和技能。
此角色有 US$59,776 工资中位数¹.
A Technical Support Engineer resolves customer issues, ensuring product functionality and satisfaction through troubleshooting and support expertise.
此角色有 US$59,776 工资中位数¹.
提供方
此角色有 US$41,664 工资中位数¹.
A Customer Service Representative handles inquiries, resolves issues, and ensures satisfaction through effective communication and product knowledge.
此角色有 US$41,664 工资中位数¹.
提供方
课程
Knowledge Accelerators
课程
Johns Hopkins University
专项课程
Google Cloud
课程
专项课程
课程
Coursera Instructor Network
专项课程
Johns Hopkins University
专项课程
课程
Simplilearn
课程
Coursera Instructor Network
专项课程
SkillsBooster Academy
课程
在整个课程(说明和评估)中使用的语言。
您将获得的技能: Prompt Engineering, Prompt Patterns, Generative AI, Standard Operating Procedure, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Image Quality, Responsible AI, Automation, Machine Learning, Natural Language Processing
中级 · 专项课程 · 1-3 个月
Knowledge Accelerators
您将获得的技能: 客户支持, 改善客户体验, 流程管理, 组织技能, 服务台支持, 积极性, 问候客户, 客户参与, 沟通, 解决问题, 同理心, 解决客户投诉, 协作, 客户服务
初级 · 课程 · 1-4 周
Coursera Project Network
您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
初级 · 指导项目 · 不超过 2 小时
您将获得的技能: Computer Hardware, Technical Support, Software Installation, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Networking, System Software, Technical Communication, Computer Literacy, Linux, Microsoft Windows
初级 · 课程 · 1-3 个月
Johns Hopkins University
您将获得的技能: 客户支持, 病人沟通, 临床信息学, 个人身份信息, Encryption, 医疗隐私, 服务台支持, 技术支持, 遵守《健康保险便携性和责任法案》(HIPAA), 远程保健, 最终用户培训和支持, 患者安全, 医疗保健, 健康信息管理, 安全意识, 医疗设备, 健康技术, 电子病历, 电子病历系统, 桌面支持
初级 · 专项课程 · 3-6 个月
Coursera Instructor Network
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Product Support, Operational Efficiency, Automation
初级 · 课程 · 1-4 周
Salesforce
您将获得的技能: 仪表板, 客户支持, 绩效报告, 数据驱动的决策制定, 销售支持, 销售策略, 用户关系管理, 业务报告, 数据可视化, 客户成功管理, Salesforce, 销售管理, 销售业务, 客户服务
初级 · 课程 · 1-4 周
您将获得的技能: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct
初级 · 课程 · 1-4 周
Coursera Instructor Network
您将获得的技能: ChatGPT, User Interface (UI), No-Code Development, Self Service Technologies, LLM Application, Customer Support, Generative AI, Artificial Intelligence, Web Content, Quality Assurance
初级 · 课程 · 1-4 周
Coursera Instructor Network
您将获得的技能: Prompt Engineering, Customer Retention, Loyalty Programs, Customer Acquisition Management, Customer Engagement, Responsible AI, Customer experience strategy (CX), Customer Success Management, Customer Service, Generative AI, Customer Support, AI Personalization, ChatGPT, Customer Analysis, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
中级 · 专项课程 · 1-3 个月
您将获得的技能: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Customer experience improvement, Data Ethics, Customer Insights, Automation, Natural Language Processing
中级 · 课程 · 1-4 周
SkillsBooster Academy
您将获得的技能: Email Marketing, Lead Generation, Email Automation, Customer Relationship Management (CRM) Software, Performance Metric, Sales Pipelines, Digital Marketing, Copywriting, Customer Support, Customer Engagement, Data Pipelines, Compliance Management, Revenue Cycle Management, Generative AI, Design and Product, Product Design, Law, Regulation, and Compliance, Artificial Intelligence, Design Elements And Principles, Statistics
初级 · 课程 · 1-3 个月