
您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, AI Product Strategy, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning
中级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented
初级 · 指导项目 · 不超过 2 小时

Knowledge Accelerators
您将获得的技能: 人际沟通, 改善客户体验, 客户支持, 客户服务, 客户参与, 技术支持与服务, 沟通, 批判性思维和解决问题, 用户关系管理, 流程管理, 解决问题, 同理心, 服务台支持, 问候客户, 解决客户投诉
初级 · 课程 · 1-3 个月

您将获得的技能: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Operating Systems, Computer Hardware, Cyber Attacks, Customer experience improvement, Technical Support, Customer Complaint Resolution, Cyber Security Policies, Lifelong Learning
初级 · 专业证书 · 3-6 个月

CVS Health
您将获得的技能: 冲突管理, 根源分析, 客户服务, 事务处理, 时间管理, 沟通, 收银机操作, 降级技巧, 解决客户投诉, 解决问题, 零售店运营, 同理心, 非语言交流, 积极倾听
初级 · 课程 · 1-4 周

您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
初级 · 指导项目 · 不超过 2 小时

CVS Health
您将获得的技能: 冲突管理, 客户服务, 事务处理, 收银机操作, 时间管理, 沟通, 降级技巧, 呼叫中心经验, 面试技巧, 团队合作, 解决客户投诉, 建立客户关系, 零售店运营, 同理心, 成长意识, 问候客户, 数据输入, 交叉销售, 积极倾听, 追加销售
初级 · 专业证书 · 3-6 个月

Microsoft
您将获得的技能: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Generative AI, Operating Systems, Collaborative Software, System Support, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Cloud Computing
初级 · 专业证书 · 3-6 个月

Johns Hopkins University
您将获得的技能: 医疗隐私, 客户支持, 个人身份信息, 病人沟通, Encryption, 电子病历, 临床信息学, 患者安全, 远程保健, 技术支持, 最终用户培训和支持, 遵守《健康保险便携性和责任法案》(HIPAA), 桌面支持, 系统支持, 医疗保健, 服务台支持, 安全意识, 健康技术, 医疗设备, 健康信息管理
初级 · 专项课程 · 3-6 个月

您将获得的技能: Computer Hardware, Technical Support, Software Installation, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Networking, System Software, Technical Communication, Computer Literacy, Linux, Microsoft Windows
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Brand Loyalty, Customer Retention, Customer Relationship Building, Customer Engagement, Organizational Strategy, Marketing Automation, Case Studies, Value Propositions, Market Analysis, Portfolio Management, Analysis, Business Strategy, Competitive Analysis
初级 · 专项课程 · 1-3 个月

CVS Health
您将获得的技能: 冲突管理, 专业精神, 客户服务, 产品演示, 事务处理, 时间管理, 客户参与, 沟通, 积极倾听, 追加销售, 零售店运营, 同理心, 问候客户, 语言交流技能, 社交媒体, 非语言交流, 交叉销售, 公司名称
初级 · 课程 · 1-4 周