Generative AI is transforming how customer service teams proactively interact and support their customers. Customer or IT support professionals and managers who can leverage generative AI (GenAI) are in high demand, and this course gives you sought-after GenAI skills businesses need.
Generative AI: Transform Your Customer Support Career
Generative AI: Transform Your Customer Support Career
本课程是 Generative AI for Customer Support 专项课程 的一部分
位教师：SkillUp
包含在 
中
您将学到什么
Job-ready generative AI skills businesses need for enhancing customer interactions and streamlining customer support operations
How to use GenAI for automating responses, creating FAQs, user guides, and enabling multilingual support
How to leverage GenAI for SOP documentation, sentiment analysis, and proactive customer support
A good understanding of the ethical considerations, challenges, and best practices for integrating AI into customer support
您将获得的技能
要了解的详细信息
可分享的证书
添加到您的领英档案
作业
9 项作业
授课语言：英语（English）
了解顶级公司的员工如何掌握热门技能
积累特定领域的专业知识
本课程是 Generative AI for Customer Support 专项课程 专项课程的一部分
在注册此课程时，您还会同时注册此专项课程。
- 向行业专家学习新概念
- 获得对主题或工具的基础理解
- 通过实践项目培养工作相关技能
- 获得可共享的职业证书
该课程共有3个模块
This module explores the role of generative AI in enhancing customer support operations. You will learn how generative AI tools can streamline the customer support lifecycle, from ticket management and resolution to creating knowledge bases and FAQs. You will recognize the relevance of prompt engineering for effective customer interactions through generative AI and learn how to create and refine prompts for specific customer support needs. By the end of this module, you will understand how to leverage AI to automate workflows, train support agents, and improve customer service outcomes across organizations.
涵盖的内容
8个视频2篇阅读材料3个作业5个插件
This module focuses on developing practical skills to leverage AI-powered chatbots and automate essential customer support functions. You’ll learn to perform sentiment analysis to improve interactions and integrate AI into workflows for proactive support. The module also covers automating standard operating procedures (SOP) creation to ensure consistency in documentation. Further, it explores the ethical considerations and responsible use of AI in customer support.
涵盖的内容
9个视频1篇阅读材料4个作业3个插件
This module explores how generative AI can enhance the work of customer support managers and executives by streamlining reporting, information extraction, and overall customer service operations. The module includes a final project based on the concepts covered in the course. In this module, you will attempt a graded quiz to test and reinforce your understanding of concepts. The module also includes a glossary to enhance comprehension of generative AI-related terms.
涵盖的内容
4个视频2篇阅读材料2个作业5个插件
获得职业证书
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常见问题
Generative AI helps customer support teams save time and improve efficiency by automating common tasks like answering FAQs or drafting responses. It also personalizes customer interactions and delivers faster, more accurate solutions, leading to better customer satisfaction.
Generative AI is a game-changer for customer support because it handles repetitive tasks, speeds up response times, and frees up professionals to focus on more complex issues. It also helps improve consistency and make support more proactive by analyzing customer data.
Customer service professionals can use generative AI to automate email responses, summarize complaints for faster resolutions, create chatbots for 24/7 support, or even translate messages instantly. It’s a powerful tool to make their work faster and more effective.
更多问题
提供助学金，