客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Board Infinity
您将获得的技能: Google Analytics, Marketing Analytics, Web Analytics, Marketing Effectiveness, Campaign Management, Digital Marketing, Target Audience, Customer Insights, Analytics, Performance Analysis, A/B Testing, Dashboard, Performance Metric, Content Strategy
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Operational Excellence, Customer experience improvement, Operational Efficiency, Salesforce, Cloud-Based Integration, Systems Integration, Amazon Web Services, Data Integration, Business Solutions, Business Analysis
初级 · 课程 · 1-4 周

您将获得的技能: Active Listening, Internal Communications, Proposal Writing, Negotiation, AI Personalization, Stakeholder Engagement, Business Communication, Social Skills, Business Writing, Contract Negotiation, Workplace inclusivity, Influencing, Emotional Intelligence, Interpersonal Communications, Communication, Communication Planning, Customer Engagement, Communication Strategies, Leadership and Management, Leadership Development
中级 · 专项课程 · 1-3 个月

Rutgers the State University of New Jersey
您将获得的技能: 区块链, 物联网, 人工智能, 留住客户, 增强现实与虚拟现实(AR/VR), 金融科技, 客户参与, 跨职能合作, 商业技术, 客户体验战略(CX), 商业营销, 创新, 新兴技术, 业务关系管理, 商业道德, 数字化转型
中级 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Microsoft Copilot, Content Performance Analysis, Marketing and Public Relations, Editing, Customer Insights, Content Development and Management, Proofreading, Public Relations, Integrated Marketing Communications, Customer Analysis, Content Creation, Marketing Communications, Persona Development, Writing and Editing, Content Management, Content Marketing, Content Strategy, Generative AI, Marketing Strategies
初级 · 专项课程 · 3-6 个月

Northwestern University
您将获得的技能: 数据驱动的决策制定, 管理团队, 协作, 资源分配, 营销, 企业传讯, 组织领导力, 营销策略, 团队合作, 影响, 以人为本的设计, 危机管理, 设计思维, 团队领导, 谈判, 激励技能, 战略传播, 创新, 说服沟通, 构思
中级 · 专项课程 · 3-6 个月

Logical Operations
您将获得的技能: Sales Territory Management, B2B Sales, Closing (Sales), Sales Process, Sales Training, Sales, Enterprise Sales, Sales Development, Negotiation, General Sales Practices, Sales Strategy, Advertising Sales, Phone Sales, Inside Sales, Regional Sales, Sales Prospecting, Sales Presentations, Price Negotiation, Sales Enablement, Prospecting and Qualification
混合 · 课程 · 1-3 个月

University at Buffalo
您将获得的技能: 安全标准, 监管事务, 测量系统, 账单, 客户服务, 运输业务, 石油和天然气, 环境工程, 供应链
初级 · 课程 · 1-4 周

HRCI
您将获得的技能: 薪酬管理, 工作评估, 绩效考核, 商业风险管理, 员工关系, 风险管理, 薪酬战略, 职业安全与健康, 编写培训材料, 工作分析, 员工培训, 培训计划, 人才招聘, 员工绩效管理, 人力资源政策, 全周期招聘, 薪酬与福利, 培训与发展, 绩效管理, 招聘
攻读学位
初级 · 专业证书 · 3-6 个月

中级 · 课程 · 1-3 个月

University of California, Irvine
您将获得的技能: 语言能力, 语言学习, 语法, 英语, 词汇
初级 · 专项课程 · 1-3 个月

Universidad de Chile
您将获得的技能: Brand Management, Consumer Behaviour, Strategic Marketing, Marketing, Marketing Strategies, Marketing Strategy and Techniques, Customer experience strategy (CX), Customer Relationship Management, Customer Insights, Value Propositions, Market Dynamics
中级 · 课程 · 1-4 周