Communication Skills: How to Succeed with People

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John Wiley & Sons

Communication Skills: How to Succeed with People

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深入了解一个主题并学习基础知识。
初级 等级

推荐体验

9 小时 完成
灵活的计划
自行安排学习进度

您将学到什么

  • Understand the psychological roots of emotional resistance and behavior

  • Identify how past experiences shape current workplace interactions

  • Apply empathetic communication techniques to improve relationships

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最近已更新!

March 2026

作业

25 项作业

授课语言:英语(English)

了解顶级公司的员工如何掌握热门技能

Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

该课程共有25个模块

In this section, we examine misconceptions about quick fixes and the complexity of human behavior, emphasizing the need for deeper understanding in personal and interpersonal development.

涵盖的内容

2个视频1篇阅读材料1个作业

In this section, we examine how history influences behavior and decision-making. Understanding past experiences enhances empathy and informs effective management of diverse teams.

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1个视频2篇阅读材料1个作业

In this section, we examine how pandemic experiences, work culture, and upbringing shape behavior, emphasizing the importance of adapting management styles to diverse backgrounds for effective leadership.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we examine S.A.D.S. symptoms in professional interactions, highlight self-awareness gaps, and explore feedback mechanisms to improve interpersonal understanding and collaboration.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we explore behaviors that resist change, analyze motivations behind non-compliant actions, and apply strategies to manage uncooperative individuals for improved interpersonal effectiveness.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we examine how emotions and fatigue impair rational thinking, affecting decision-making and behavior in high-stress scenarios.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we explore how tolerance shapes behavior and outcomes in daily life and work environments.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we examine how choice, control, and perceived benefits influence change acceptance, highlighting practical strategies for navigating transitions effectively.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we examine how humiliation negatively impacts team morale and performance, highlighting ineffective management tactics and advocating for respectful, constructive engagement strategies.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we examine how overly nice leadership can reduce team accountability and impact performance. Key concepts include management style, workplace dynamics, and the balance between approachability and effective leadership.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we examine how personal bias and storytelling influence communication, highlighting the need to recognize our own perspectives and their impact on conflict resolution and interpersonal effectiveness.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we examine how intentional face-to-face communication and personal engagement strengthen relationships, highlighting the long-term impact of small, consistent gestures on team and personal dynamics.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we examine how unrealistic expectations and personal biases affect interpersonal interactions, emphasizing the importance of empathy and contextual understanding to improve communication and reduce conflict.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we examine strategic tolerance in relationships, focusing on evaluating consequences, assessing issue importance, and prioritizing long-term success over immediate conflict.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we examine how attention awareness influences perception, highlighting the halo and horns effects and their impact on interpersonal interactions and self-awareness.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we examine how overused leadership strengths like confidence can become weaknesses, emphasizing the importance of humility and adaptability for effective decision-making and successful leadership.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we explore how individual preferences shape interactions and emphasize adapting communication styles to respect differences, avoiding assumptions to improve relationships and prevent unintended harm.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we examine strategies to reduce resistance during change by emphasizing clarity, transparency, and effective communication to build trust and ensure successful implementation.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we explore four self-reflection questions to enhance interpersonal understanding and improve communication through objective analysis of relationships.

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1个视频1篇阅读材料1个作业

In this section, we examine how language impacts feedback effectiveness, emphasizing balanced communication to foster growth without undermining confidence.

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1个视频1篇阅读材料1个作业

In this section, we examine the causes of negative behavior, evaluate the impact of labeling, and emphasize understanding over dismissal to foster empathy and critical thinking.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we explore the S.P.E.C.I.A.L. framework to enhance interpersonal engagement, focusing on how perceived importance affects relationships and strategies to foster mutual respect and reduce conflict.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we explore how courtesy enhances influence and reduces conflict by fostering respect through practical, consistent communication practices in professional and personal interactions.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we explore practical strategies to support others during emotional low points, focusing on normalizing feelings, reframing failure as feedback, and tactfully highlighting positives for encouragement.

涵盖的内容

1个视频1篇阅读材料1个作业

In this section, we examine common communication mistakes, emphasizing the importance of brevity, audience relevance, and emotional engagement to improve message effectiveness.

涵盖的内容

1个视频1篇阅读材料1个作业

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Wiley-Expert Edge Course Instructors
John Wiley & Sons
15 门课程 225 名学生

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John Wiley & Sons

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