Name: Lead Management in Salesforce
Brand: Salesforce
Availability: OnlineOnly
Rating: 4.7 (81 reviews)

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课程概述

The second course in the Salesforce Sales Operations Professional Certificate, Lead Management in Salesforce, is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, and how to use tools in Salesforce to manage leads in a real world business setting. This second course will give you a foundational understanding of how to help sales and marketing teams optimize the lead management process. Specifically, this course shows how a sales operations specialist would support a marketing associate and sales development representative to make the lead management more effective and efficient. You will learn the basics of data management, how to upload lead data into Salesforce, and then how to effectively train team members to manage leads using the different tools available in the Salesforce Sales Cloud. These are crucial skills for anyone interested in entry level sales jobs. For this course, it is recommended (but not required) that you have some background knowledge of sales and CRM, as well as an understanding of the basics of Salesforce platform navigation. If you're a total beginner with these concepts, you can still be successful in this course — however, it might require some additional work on your part. By enrolling in this course, you are taking the next step to kickstarting your career in Salesforce. Congratulations on continuing this exciting journey!...

76 - Lead Management in Salesforce 的 81 个评论（共 81 个）

创建者 Grant N

•

Mar 3, 2026

Spent over a hour trying to add a campaign to my sales force dev, and found out via google I had to change my user role, no mention of this anywhere in the course, Should be lesson one before wasting time .

创建者 Sreenath N

•

Feb 13, 2025

Even after selecting paid subscription platform for Coursera plus but still unable to submit the assignments . Need a serious update on their platform.