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学生对 IBM 提供的 Introduction to Technical Support 的评价和反馈

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1,203 个评分

课程概述

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform....

热门审阅

SM

Sep 4, 2022

R​eally good course to learn and understands fundamental things about technical support. Content are world class. Thanks IBM and Skill Network for bringing this course for us.

TL

May 8, 2023

Everything was easy to grasp and understand, and much of the stuff learned corresponded with the work I do currently, so it made my job so much easier to do.

筛选依据：

201 - Introduction to Technical Support 的 225 个评论（共 289 个）

创建者 william c

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May 31, 2023

Excellent.!

创建者 Md R K

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Apr 20, 2023

good course

创建者 William R M

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Mar 1, 2025

Buen Curso

创建者 Cristian D T T (

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Feb 23, 2025

Muy bueno.

创建者 Akmal Z A

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Sep 30, 2022

excellent

创建者 DILUKSHAN

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Dec 25, 2025

worth it!

创建者 Nelson U C M

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Jun 21, 2025

excelente

创建者 Yaxyo R

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Sep 28, 2024

very good

创建者 KONSTANTINOS G

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Sep 19, 2024

Very Good

创建者 Giorgos K

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Jun 28, 2024

Amazing!!

创建者 Lambertus H

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Jun 9, 2024

Very good

创建者 Abraham S

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May 5, 2024

Excelente

创建者 AZIZ R

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Mar 20, 2024

Excellent

创建者 Faisal K

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Feb 1, 2024

Very good

创建者 Hareth A

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Nov 13, 2023

very good

创建者 Jorge L G

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Mar 16, 2023

EXCELLENT

创建者 jae-kil l

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Sep 9, 2022

GOOD JOB

创建者 Emmanuel B P

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Sep 30, 2025

Awesome!

创建者 Ahmed X

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Nov 12, 2024

So good!

创建者 Wendy M L

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Sep 14, 2023

LOVED IT

创建者 Sarvar S

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Jun 4, 2023

good job

创建者 mohammad q

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Feb 21, 2023

prefect

创建者 Ícaro J

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Feb 15, 2023

amazing

创建者 Nouraa A A

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Oct 30, 2024

thanks

创建者 Maria d R M T

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Feb 28, 2023

Genial