课程概述
热门审阅
TB
Jul 10, 2023
I thoroughly enjoyed taking this course. I am glad there was a simulator included in this course to get a hands-on feel for a ticketing system used by many in the IT industry. Thank you!
MB
Jan 7, 2023
I felt this course was very well organized and was a great introduction to tech support. I will be continuing with the next courses for the IBM Technical Support Professional Certificate.
51 - Introduction to Technical Support 的 75 个评论（共 278 个）
创建者 Real N
•Aug 2, 2023
Excelente, una belleza.
Una buena introducción al mundo de la tecnología y del soporte técnico.
Gracias
创建者 Josh N
•Feb 9, 2024
It's a very good introduction on what IT is and what you can expect in your average day on the job!
创建者 ayeshka s
•Nov 3, 2022
This course is a nice straight forward introduction to IT. I thought it was a great place to start
创建者 Daniel S M
•Sep 11, 2024
Muy buen curso para iniciar, y al final la práctica con un sistema de tickets estuvo muy buena.
创建者 Angelica M
•Aug 21, 2025
It is a great beginner's course for someone who has never worked in a technical support role.
创建者 Swervo s
•Feb 26, 2023
Coursed was very informative and helpful. I love being able to complete at my own pace
创建者 Ongani M
•Mar 12, 2025
Very interactive and helpful, I highly recommend all future IT Support professionals
创建者 MANI S A
•Oct 7, 2022
Great course and i learned more about support involved in IT. Thanks for caursera.
创建者 R S (
•Jun 27, 2024
I believe that this course has brought me closer to achieving my primary goal.
创建者 Dony L D
•Jun 26, 2023
it was so fun and informative, this course will be a great help in the future
创建者 Mmaduabuchi O
•Apr 23, 2023
This is a very detailed and engaging course. Cheerful and retable insiders.
创建者 Orji J U
•Jan 31, 2023
Very much outstanding and innovative lessons. looking forward to completion
创建者 ranses s
•Aug 12, 2023
GREAT INFORMATION ON THE I.T. FIELD ,I LEARN SO MUCH HAPPY WITH THE COURSE
创建者 Abinash S
•Jul 29, 2025
nice content for interview and learning new knownledge through coursera.
创建者 Nathanial B
•Jun 27, 2023
this course was very helpful in getting to know more about I.T. support.
创建者 olotu m
•Aug 7, 2024
very amazing course to learn. thanks to the instructors, i gained alot.
创建者 Deepal H
•Mar 8, 2023
The excelent coures. I was studed many morthings. Thanks courser & IBM
创建者 Ansari S Z
•Feb 15, 2023
It was fantastic and interesting. Instructors were very professional.
创建者 Vivek P
•Jul 30, 2022
For Technical Support Engineer fellows, It is best material to learn.
创建者 Olukolade O
•Sep 22, 2022
good customer support, Technical support role; and career path in IT
创建者 Siddhant B U
•Jun 4, 2023
the course is nice, learn a lot information about technical support
创建者 Atief J
•Oct 12, 2023
It was a very well constructed course and I learned a lot from it.
创建者 Salomon S R
•Apr 12, 2023
Great course! It provides a wide vision of all tech support world.
创建者 Alperen D
•Oct 11, 2024
Everything was perfect, I had a lot of fun solving the questions.