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学生对 IBM 提供的 Introduction to Technical Support 的评价和反馈

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1,156 个评分

课程概述

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform....

热门审阅

SM

Sep 4, 2022

R​eally good course to learn and understands fundamental things about technical support. Content are world class. Thanks IBM and Skill Network for bringing this course for us.

TL

May 8, 2023

Everything was easy to grasp and understand, and much of the stuff learned corresponded with the work I do currently, so it made my job so much easier to do.

筛选依据：

126 - Introduction to Technical Support 的 150 个评论（共 278 个）

创建者 omeje d

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Apr 30, 2023

Awesome and so educational

创建者 P R

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Sep 2, 2024

[email protected]

创建者 Kebede D

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May 29, 2024

Very insightful courses!

创建者 PHUONG V T

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Oct 21, 2023

Good introduction course

创建者 Deleted A

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Jun 23, 2023

sangat sangat bermanfaat

创建者 Moinuddin A

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May 29, 2023

Best Introduction Course

创建者 Abdul W

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Mar 26, 2023

Very interesting course.

创建者 Md T I B

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Nov 8, 2022

Nice and Helpful Course.

创建者 Md M R

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Apr 20, 2023

Very Knowledgeable test

创建者 Hyacinthe N

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Feb 18, 2023

assez clair maintenant

创建者 Jeanette N

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Jun 3, 2024

Wonderful Information

创建者 Kalyan C

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Aug 30, 2023

Very much informative

创建者 Thami M

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Jun 16, 2023

I enjoyed this course

创建者 حسان س

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Apr 13, 2025

شكرا جزيلا لكم ❤️🎉

创建者 Brandon G

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Jun 6, 2024

I really enjoyed it!

创建者 Arzayim X

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Apr 16, 2024

Арзайым Хожамуратова

创建者 Ahmed A

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Nov 12, 2022

fully information...

创建者 Domji E L

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Sep 12, 2022

Very Imformative!!!

创建者 Eric A

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Aug 23, 2023

Very informational!

创建者 Az-eddine S

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Jun 21, 2023

it's very important

创建者 Karam o

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Sep 25, 2024

Great Career Steps

创建者 jean c r h

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Jul 16, 2024

Muy bueno el curso

创建者 Chamara P

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Feb 5, 2024

great explanations

创建者 Mumana A

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Aug 5, 2023

Very helpful class

创建者 Claudio D S F

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Jun 14, 2023

I liked the course