Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Technical University of Munich (TUM)
Compétences que vous acquerrez: Fundraising, Business Valuation, Legal Risk, Biotechnology, Entrepreneurial Finance, Sales Presentations, Investments, Return On Investment, Private Equity, Presentations, Finance, Financial Analysis, General Finance, Mergers & Acquisitions, Negotiation
Intermédiaire · Cours · 1 à 3 mois

Alex Genadinik
Compétences que vous acquerrez: Customer Service, Client Support, Customer and Client Support, Customer Support, Client Services, Customer Retention, Customer Relationship Building, Social Media Marketing, Social Media Management, Customer Inquiries, Customer Engagement, Service Management, Drive Engagement, Customer experience improvement, Customer Complaint Resolution, Customer experience strategy (CX), Personalized Service, Service Recovery, Active Listening, Conflict Management
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Meeting Facilitation, Conflict Management, Sprint Retrospectives, Collaboration, Discussion Facilitation, Teamwork, Drive Engagement, Culture Transformation, Design Thinking, Continuous Improvement Process, Organizational Effectiveness, Stakeholder Analysis, Taking Meeting Minutes, Organizational Development, Stakeholder Management, Sales Presentation, Communication Planning, Leadership Development, Goal Setting, Communication Strategies
Intermédiaire · Cours · 1 à 3 mois

Università Bocconi
Compétences que vous acquerrez: Go To Market Strategy, Business Modeling, Entrepreneurship, Fundraising, Customer Acquisition Management, Business Architecture, User Research, Sales Strategy, Presentations, Customer Insights, Persona Development, Entrepreneurial Finance, New Product Development, Market Research, Market Opportunities, Customer Analysis, Product Development, Value Propositions, Market Analysis, User Feedback
Débutant · Cours · 1 à 4 semaines

Amazon Web Services
Compétences que vous acquerrez: Call Center Experience, Customer Analysis, Customer experience improvement, Customer Insights, Customer Service, Trend Analysis, Taking Meeting Minutes, Text Mining, System Implementation
Mixte · Cours · 1 à 4 semaines

Alex Genadinik
Compétences que vous acquerrez: Closing (Sales), Negotiation, Strategic Partnership, Price Negotiation, Contract Negotiation, Selling Techniques, Brand Awareness, Brand Strategy, Proposal Writing, Sales Presentation, Brand Marketing, Proposal Development, Business Development, Branding, Brand Management, Relationship Building, Promotional Strategies, Relationship Management, Drive Engagement, Professional Networking
Mixte · Cours · 1 à 4 semaines
University of Illinois Urbana-Champaign
Compétences que vous acquerrez: Marketing, MarTech, Marketing Channel, Digital Marketing Tools, Marketing Strategies, Digital Marketing, Promotional Strategies, Digital Transformation, Promotions and Campaigns, Product Development, Market Dynamics, Consumer Behaviour, New Product Development, E-Commerce, Innovation, Customer Engagement
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Customer Relationship Management, Six Sigma Methodology, Continuous Improvement Process, Operational Excellence, Quality Management, Process Improvement, Customer experience strategy (CX), Quality Improvement, Production Management, Quality Management Systems, Customer Relationship Building, Quality Assurance and Control, Operational Efficiency, Product Quality (QA/QC), Production Process, Quality Assurance, Process Optimization, Customer experience improvement, Risk Analysis, Customer Engagement
Mixte · Cours · 1 à 3 mois

Fundação Instituto de Administração
Compétences que vous acquerrez: Predictive Analytics, Customer Relationship Management, Machine Learning Methods, Customer Relationship Management (CRM) Software, Predictive Modeling, Data Literacy, Customer Data Management, Advanced Analytics, Data-Driven Decision-Making, Applied Machine Learning, Machine Learning Algorithms, Artificial Intelligence, Machine Learning, AI literacy, Deep Learning, Artificial Neural Networks
Débutant · Cours · 1 à 4 semaines

Samsung
Compétences que vous acquerrez: Help Desk Support, Technical Support, Technical Support and Services, Hardware Troubleshooting, Customer Service, Product Support, Customer Support, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Android (Operating System), Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
Débutant · Cours · 1 à 4 semaines

Automatic Data Processing, Inc. (ADP)
Compétences que vous acquerrez: Compensation Strategy, Compensation and Benefits, Compensation Management, Recruitment, Closing (Sales), Full Cycle Recruitment, Negotiation, Talent Recruitment, Interviewing Skills, Presentations, Constructive Feedback, Overcoming Objections, Verbal Communication Skills, Professional Networking, Employee Onboarding, Relationship Building, Communication
Débutant · Cours · 1 à 4 semaines

University of Minnesota
Compétences que vous acquerrez: Entrepreneurship, Growth Strategies, Entrepreneurial Finance, Business Planning, Product Planning, Cost Management, Product Development, New Product Development, Business Development, Value Propositions, Investments, Presentations, Customer Acquisition Management, Fundraising, Revenue Forecasting
Débutant · Cours · 1 à 3 mois