客户体验课程
客户体验课程可以帮助您学习客户旅程 Map、Feedback 分析、服务设计和个性化策略。您可以掌握以同理心为驱动的沟通、解决问题以及在不同接触点之间创建无缝互动的技能。许多课程都会介绍客户关系管理（CRM）软件、调查平台和解析仪表板等工具，这些都有助于收集洞察力和提高客户满意度。
热门客户体验课程与认证
状态：免费试用IE Business School
您将获得的技能: 管理团队, 客户体验战略（CX）, 品牌战略, 打造品牌, 员工参与, 改善客户体验, 消费者行为, 商业道德, 用户体验, 客户洞察, 整合营销传播, 跨职能合作, 品牌管理, 行为经济学
状态：免费试用您将获得的技能: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
状态：免费试用您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, ChatGPT, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Return On Investment
状态：免费试用University of Michigan
您将获得的技能: A/B 测试, 用户体验设计, 概念设计, 调查, 原型设计, 构思, UI/UX 研究, 定性研究, 创建调查, 抽样（统计）, 可用性, 网络分析, 用户体验, 可用性测试, 以用户为中心的设计, 设计研究, 用户故事, 线框设计, 用户研究, 交互设计
状态：新状态：免费试用您将获得的技能: Microsoft Copilot, Prompt Engineering, Customer Insights, Sales Strategy, Customer Analysis, Competitive Analysis, Sales Enablement, Microsoft 365, Persona Development, Data Cleansing, Sales Management, Data Quality, Sales, Anomaly Detection, Generative Adversarial Networks (GANs), Marketing Operations, Data Ethics, Generative AI, Marketing Analytics, Marketing Automation
状态：免费试用您将获得的技能: User Research, User Experience Design, Design Thinking, User Centered Design, Usability, Persona (User Experience), User Interface (UI), Web Content Accessibility Guidelines, Wireframing, Prototyping, Sprint Retrospectives, Sprint Planning
是什么让您今天来到 Coursera？
状态：免费试用University of Pennsylvania
您将获得的技能: 商业分析, 客户分析, 工艺优化, 回归分析, 消费者行为, 预测分析, 分析, 市场调查, 描述性分析, 营销分析, 数据驱动的决策制定, 客户洞察, 数据收集
状态：新状态：免费试用您将获得的技能: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Brand Loyalty, Customer Retention, Customer Relationship Building, Customer Engagement, Organizational Strategy, Marketing Automation, Case Studies, Value Propositions, Market Analysis, Portfolio Management, Analysis, Business Strategy, Competitive Analysis
状态：免费试用Duke University
您将获得的技能: Agile Product Development, Customer Insights, Customer experience strategy (CX), Customer Engagement, New Product Development, Innovation, Business Strategies, Customer Analysis, Market Intelligence, Business Strategy, Consumer Behaviour, Market Dynamics
状态：新状态：免费试用您将获得的技能: Customer experience improvement, Workflow Management, AI Personalization, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
状态：新状态：免费试用您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Social Media, Brand Loyalty, Customer Retention, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Relationship Building, Marketing Planning, Digital Marketing, Content Creation, User Feedback, Process Optimization, Content Strategy, Business Marketing, Contextual Advertising
状态：新状态：免费试用您将获得的技能: Customer Relationship Management (CRM) Software, Relationship Building, Consultative Approaches, Solution Selling, Customer Insights
总之，以下是 10 最受欢迎的 customer experience 课程
- 品牌与客户体验: IE Business School
- Voice of the Customer (VoC): Enhancing Experiences : Coursera
- AI for Customer Experience with Chatbots and Analytics: Coursera
- 用户体验研究与设计: University of Michigan
- AI-powered Customer Intelligence with Microsoft Copilot: Microsoft
- Foundations of User Experience (UX) Design: Google
- 客户分析: University of Pennsylvania
- Customer-Centric CRM Strategy and Management: EDUCBA
- Customer-Centric Innovation: Duke University
- Generative AI for Customer Experience Optimization: Edureka
