筛选依据
主题必需的
语言必需的
在整个课程（说明和评估）中使用的语言。
了解产品必需的
级别必需的
课程长度必需的
技能必需的
字幕必需的
教师必需的
浏览客户体验课程目录
状态：免费试用IE Business School
您将获得的技能: 改善客户体验, 客户体验战略（CX）, 用户体验, 品牌战略, 消费者行为, 跨职能合作, 客户洞察, 整合营销传播, 商业道德, 打造品牌, 行为经济学, 管理团队, 品牌管理, 员工参与
状态：免费试用Coursera Instructor Network
您将获得的技能: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group
状态：新状态：免费试用您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Social Media, Brand Loyalty, Customer Retention, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Relationship Building, Marketing Planning, Digital Marketing, Content Creation, User Feedback, Process Optimization, Content Strategy, Business Marketing, Contextual Advertising
状态：新状态：免费试用Coursera Instructor Network
您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
状态：预览Starweaver
您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling
状态：免费试用Coursera Instructor Network
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, User Feedback, Marketing Strategies, Service Improvement, Personalized Service, Strategic Marketing
是什么让您今天来到 Coursera？
状态：免费试用您将获得的技能: User Research, User Experience Design, Design Thinking, User Centered Design, Usability, Persona (User Experience), User Interface (UI), Web Content Accessibility Guidelines, Wireframing, Prototyping, Sprint Retrospectives, Sprint Planning
状态：新状态：免费试用您将获得的技能: Microsoft Copilot, Prompt Engineering, Customer Insights, Sales Strategy, Customer Analysis, Competitive Analysis, Sales Pipelines, Microsoft 365, Persona Development, Data Cleansing, Sales Management, Data Quality, Sales, Customer Relationship Management (CRM) Software, Anomaly Detection, Data Ethics, Generative AI, Marketing Analytics, Marketing Design, Marketing Automation
状态：免费试用University of Michigan
您将获得的技能: 网络分析, 创建调查, A/B 测试, 线框设计, 用户体验, 原型设计, 用户界面（UI）, 以用户为中心的设计, 抽样（统计）, 定性研究, 构思, 用户体验设计, UI/UX 研究, 概念设计, 用户故事, 可用性测试, 设计研究, 用户研究, 交互设计, 调查
状态：预览Knowledge Accelerators
您将获得的技能: 改善客户体验, 服务台支持, 客户支持, 客户服务, 解决客户投诉, 客户参与, 问候客户, 沟通, 流程管理, 解决问题, 同理心, 组织技能, 协作, 积极性
状态：免费试用University of Pennsylvania
您将获得的技能: 市场调查, 客户洞察, 营销分析, 消费者行为, 营销, 分析, 数据驱动的决策制定, 客户分析, 营销策略, 回归分析, 数据收集, 预测分析, 描述性分析
状态：免费试用CVS Health
您将获得的技能: 客户服务, 时间管理, 冲突管理, 解决客户投诉, 根源分析, 同理心, 零售店运营, 解决问题, 事务处理, 降级技巧, 积极倾听, 非语言交流, 沟通, 收银机操作
总之，以下是 10 最受欢迎的 customer experience 课程
- 品牌与客户体验: IE Business School
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Google Digital Customer Engagement: Google
- AI for Customer Experience with Chatbots and Analytics: Coursera Instructor Network
- Customer Relationship Management: Starweaver
- Improving Customer Retention: Coursera Instructor Network
- Foundations of User Experience (UX) Design: Google
- AI-powered Customer Intelligence with Microsoft Copilot: Microsoft
- 用户体验研究与设计: University of Michigan
- 客户服务基础: Knowledge Accelerators
