
LearnQuest
您将获得的技能: Active Listening, Prospecting and Qualification, Sales Prospecting, Sales, Rapport Building, Value Propositions, Sales Pipelines, User Research, Sales Process, Persona Development, Communication, Interpersonal Communications, Customer Analysis, Cultural Responsiveness, Resilience
混合 · 课程 · 1-4 周

您将获得的技能: Customer Insights, Digital Marketing, Digital Advertising, Customer Analysis, Marketing Strategies, Customer experience strategy (CX), Marketing, Online Advertising, Strategic Marketing, Marketing Planning, Content Marketing, Social Media Marketing, Marketing Channel, Email Marketing, Target Audience, Persona Development, Marketing Analytics, Brand Marketing, Goal Setting, Smart Goals
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Product Design, Product Management, Interviewing Skills, Product Lifecycle Management, Product Roadmaps, Case Studies, Stakeholder Communications, Portfolio Management, Estimation, Product Strategy, Storytelling, Technical Communication, Communication, Analysis, Complex Problem Solving, Prioritization, Data Analysis
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 需求评估, 产品开发, 技术解决方案, 分析, 市场调查, 产品管理, 数据收集, 定量研究, 创新, 消费者行为, 设计思维, 客户洞察, 新产品开发, 预测, 市场分析, 目标市场
混合 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 追加销售, 建立客户关系, 沟通, 降级技巧, 积极倾听, 收银机操作, 时间管理, 呼叫中心经验, 面试技巧, 问候客户, 冲突管理, 解决客户投诉, 数据输入, 团队合作, 同理心, 零售店运营, 成长意识, 事务处理, 交叉销售, 客户服务
初级 · 专业证书 · 3-6 个月

CVS Health
您将获得的技能: 沟通, 降级技巧, 收银机操作, 根源分析, 积极倾听, 时间管理, 解决客户投诉, 解决问题, 冲突管理, 客户服务, 同理心, 非语言交流, 零售店运营, 事务处理
初级 · 课程 · 1-4 周

The University of Sydney
您将获得的技能: 高等教育, 批判性思维, 研究, 演绎推理, 分析技能, 解决复杂问题, 写作
初级 · 课程 · 1-3 个月

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
初级 · 课程 · 1-4 周
IE Business School
您将获得的技能: 管理团队, 整合营销传播, 用户体验, 品牌战略, 跨职能合作, 员工参与, 改善客户体验, 客户体验战略(CX), 打造品牌, 消费者行为, 客户洞察, 行为经济学, 商业道德, 品牌管理
中级 · 课程 · 1-3 个月

您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
初级 · 指导项目 · 不超过 2 小时

Coursera
您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Persona Development, Design Thinking, Predictive Analytics, Artificial Intelligence, Analysis, Design
中级 · 课程 · 1-4 周

Vanderbilt University
您将获得的技能: Prompt Engineering, ChatGPT, Prompt Patterns, LLM Application, Large Language Modeling, Productivity, Project Planning, OpenAI, Generative AI, Risk Analysis, Timelines, Project Risk Management, Performance Metric, Project Schedules, Project Management, Artificial Intelligence, Smart Goals, Taking Meeting Minutes, Work Breakdown Structure, Artificial Intelligence and Machine Learning (AI/ML)
初级 · 专项课程 · 1-3 个月