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在整个课程（说明和评估）中使用的语言。
了解产品必需的
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课程长度必需的
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教师必需的
“customer success management” 的结果
状态：免费试用Coursera Instructor Network
您将获得的技能: Customer Success Management, Generative AI Agents, Customer Service, Customer experience improvement, AI Personalization, Customer Engagement, Client Support, Personalized Service, LLM Application, Business Process Automation, Business Ethics, Information Privacy, Systems Integration
状态：预览Starweaver
您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling
状态：新状态：免费试用您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Social Media, Brand Loyalty, Customer Retention, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Relationship Building, Marketing Planning, Digital Marketing, Content Creation, User Feedback, Process Optimization, Content Strategy, Business Marketing, Contextual Advertising
状态：免费试用Salesforce
您将获得的技能: 仪表板, 客户支持, 绩效报告, 数据驱动的决策制定, 销售支持, 销售策略, 用户关系管理, 业务报告, 数据可视化, 客户成功管理, Salesforce, 销售管理, 销售业务, 客户服务
状态：预览Universidades Anáhuac
您将获得的技能: Customer Success Management, Customer Service, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Insights, Sales Management, Leadership, Business Metrics, Performance Metric, General Sales Practices, Sales Strategy, Cross-Functional Collaboration
状态：免费试用Coursera Instructor Network
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
是什么让您今天来到 Coursera？
状态：免费试用Coursera Instructor Network
您将获得的技能: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group
状态：免费试用CVS Health
您将获得的技能: 冲突管理, 积极倾听, 事务处理, 沟通, 收银机操作, 解决客户投诉, 根源分析, 解决问题, 时间管理, 同理心, 零售店运营, 降级技巧, 非语言交流, 客户服务
状态：免费试用University of Pennsylvania
您将获得的技能: 市场调查, 数据收集, 数据驱动的决策制定, 回归分析, 营销策略, 客户分析, 客户洞察, 分析, 营销分析, 消费者行为, 描述性分析, 预测分析, 营销
Coursera Project Network
您将获得的技能: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented
状态：新状态：免费试用Coursera Instructor Network
您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
状态：预览Knowledge Accelerators
您将获得的技能: 客户支持, 改善客户体验, 流程管理, 组织技能, 服务台支持, 积极性, 问候客户, 客户参与, 沟通, 解决问题, 同理心, 解决客户投诉, 协作, 客户服务
总之，以下是 10 最受欢迎的 customer success management 课程
- GenerativeAI for Customer Success: Coursera Instructor Network
- Customer Relationship Management: Starweaver
- Google Digital Customer Engagement: Google
- Salesforce 中的报告、仪表板和客户成功案例: Salesforce
- Customer Success: Conociendo al cliente: Universidades Anáhuac
- Improving Customer Retention: Coursera Instructor Network
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- 客户服务简介: CVS Health
- 客户分析: University of Pennsylvania
- Introduction to CRM with HubSpot: Coursera Project Network
