客户解析课程可以帮助您学习数据收集技术、客户细分、预测建模和绩效衡量。您可以通过数据驱动的洞察力,掌握解读客户行为、优化营销策略和提升客户体验的技能。许多课程都会介绍 Google Analytics、Tableau 和 SQL 等工具,这些工具支持数据解析和趋势可视化,为业务决策提供依据。

您将获得的技能: Social Media Marketing, Social Media, Key Performance Indicators (KPIs), Social Media Content, Brand Awareness, Marketing Analytics, Social Media Campaigns, Digital Advertising, Customer Engagement, Advertising, Market Analysis, Performance Analysis, Analysis, Digital Marketing, Marketing Communications
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Data Visualization, Business Analytics, Dashboard, Data Analysis, Data Storytelling, Google Analytics, Marketing Analytics, Data-Driven Decision-Making, Business Metrics, Data Integration, Google Ads
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Google Analytics, Web Analytics, Benchmarking, Content Performance Analysis, Customer Engagement, Customer Analysis, Performance Analysis, Management Reporting, Customer Retention, User Research, Real Time Data, Marketing
中级 · 指导项目 · 不超过 2 小时

University of Maryland, College Park
您将获得的技能: Pay Per Click Advertising, Marketing Analytics, Search Engine Optimization, Analytics, Big Data, Google Analytics, Digital Marketing, Search Engine Marketing, Paid media, Web Analytics, Web Analytics and SEO, Online Advertising, Digital Advertising, Marketing Effectiveness, A/B Testing, Applied Machine Learning, Marketing Automation, Machine Learning, Artificial Intelligence and Machine Learning (AI/ML)
中级 · 课程 · 1-4 周

Northwestern University
您将获得的技能: 创新, 数据驱动的决策制定, 企业传讯, 协作, 以人为本的设计, 管理团队, 战略传播, 激励技能, 构思, 说服沟通, 设计思维, 团队合作, 资源分配, 危机管理, 营销策略, 团队领导, 营销, 组织领导力, 影响, 谈判
中级 · 专项课程 · 3-6 个月

CVS Health
您将获得的技能: 沟通, 冲突管理, 根源分析, 收银机操作, 客户服务, 降级技巧, 解决客户投诉, 解决问题, 事务处理, 时间管理, 同理心, 零售店运营, 非语言交流, 积极倾听
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 时间管理, 客户服务, 个人发展, 解决问题, 降级技巧, 情绪商数, 呼叫中心经验, 团队合作, 性能指标, 语言交流技能, 问候客户, 解决客户投诉, 呼入电话, 客户咨询, 数据输入, 成长意识, 客户数据管理
初级 · 课程 · 1-3 个月

Knowledge Accelerators
您将获得的技能: 沟通, 流程管理, 人际沟通, 改善客户体验, 客户支持, 客户服务, 服务台支持, 批判性思维和解决问题, 技术支持与服务, 解决问题, 用户关系管理, 问候客户, 客户参与, 同理心, 解决客户投诉
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
初级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: Customer Retention, Customer Acquisition Management, Customer Analysis, Marketing Channel, Customer Engagement, Loyalty Programs, Customer Insights, Customer Relationship Management, Business-To-Consumer, Cross-Channel Marketing, Marketing Effectiveness, Consumer Behaviour, B2B Sales, Target Market, Operating Cost, Strategic Marketing, Business Metrics, Market Analysis
初级 · 课程 · 1-4 周
IE Business School
您将获得的技能: 客户洞察, 改善客户体验, 打造品牌, 管理团队, 整合营销传播, 客户体验战略(CX), 品牌战略, 跨职能合作, 消费者行为, 品牌管理, 员工参与, 商业道德, 用户体验, 行为经济学
中级 · 课程 · 1-3 个月

Starweaver
您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling
初级 · 课程 · 1-4 周