技术支持课程可以帮助您学习故障排除技术、客户服务技能和网络配置。您可以掌握诊断硬件和软件问题、管理用户账户和实施安全协议方面的专业知识。许多课程都会介绍一些工具,如票务系统、远程桌面应用程序和监控软件,这些都有助于有效地解决技术问题,确保在各种环境中顺利运行。

您将获得的技能: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Responsible AI, Generative AI, AI Product Strategy, Google Cloud Platform, Cloud Management, Cloud Engineering, System Support, Data Ethics, Technical Communication, Strategic Planning
中级 · 课程 · 1-4 周

您将获得的技能: Cyber Threat Intelligence, Malware Protection, Personally Identifiable Information, Threat Detection, Cybersecurity, Cyber Attacks, Vulnerability Scanning, Information Privacy, Data Security, Security Awareness, Human Factors (Security), User Accounts
初级 · 课程 · 1-4 周

您将获得的技能: Package and Software Management, Mainframe Computing, Patch Management, Software Installation, File Transfer Protocol (FTP), Configuration Management, Issue Tracking, Change Control, Command-Line Interface
中级 · 课程 · 1-3 个月

您将获得的技能: Unix Commands, Unix, Unix Shell, User Accounts, Linux, Operating System Administration, Command-Line Interface, Operating Systems, File Systems, Linux Administration, Systems Administration, File Management
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Version Control, GitHub, Git (Version Control System), Collaborative Software
初级 · 指导项目 · 不超过 2 小时

Coursera
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Product Support, Operational Efficiency, Automation
初级 · 课程 · 1-4 周

您将获得的技能: Peripheral Devices, Hardware Troubleshooting, Desktop Support, Computer Hardware, Technical Support, System Requirements, System Configuration, Computer Displays, Issue Tracking, Usability
初级 · 课程 · 1-4 周

您将获得的技能: Computer Hardware, Hardware Troubleshooting, Desktop Support, USB, Data Storage, System Configuration, Peripheral Devices, Microsoft Windows, General Networking, Operating Systems, Display Devices
初级 · 课程 · 1-4 周

Minnesota State University, Mankato
您将获得的技能: Technical Communication, Technical Writing, Technical Documentation, Writing, Communication, Report Writing, Organizational Structure, Artificial Intelligence, Procedure Development, Target Audience, Self-Awareness
初级 · 课程 · 1-3 个月

您将获得的技能: File Management, Linux Administration, OS Process Management, Linux, Linux Servers, Data Security, Linux Commands, Information Systems Security, System Monitoring, Data Storage Technologies, Network Security, Vulnerability Scanning, Data Storage, System Configuration, Encryption, Network Analysis
中级 · 课程 · 1-4 周

您将获得的技能: Security Testing, System Support, Generative AI, Maintainability, Automation, Technical Support, Debugging, Anomaly Detection, System Monitoring, Software Engineering, Software Documentation
初级 · 课程 · 1-4 周