Transform the way your team handles technical issues with Track, Log and Link Jira Defects Fast. This beginner-level course is designed for anyone in IT support, operations, or development who needs to communicate technical problems with clarity and precision. Move beyond messy, incomplete bug reports and learn to create documentation that accelerates resolution time and eliminates confusion.
即将结束: 只需 199 美元(原价 399 美元)即可通过 Coursera Plus 学习新技能。立即节省

您将学到什么
Learners will log, document, and link Jira defects with clear steps and evidence to ensure fast resolution and complete traceability.
您将获得的技能
要了解的详细信息
了解顶级公司的员工如何掌握热门技能

积累特定领域的专业知识
- 向行业专家学习新概念
- 获得对主题或工具的基础理解
- 通过实践项目培养工作相关技能
- 获得可共享的职业证书

该课程共有2个模块
This module lays the foundation for effective issue tracking. You will learn the essential anatomy of a high-quality defect report, from identifying the standard fields to writing crystal-clear reproduction steps. The focus is on creating a single, actionable ticket that provides developers with everything they need to start working on a fix immediately.
涵盖的内容
2个视频1篇阅读材料2个作业
A defect doesn't exist in a vacuum. In this module, you will learn how to manage your bug report within the larger team workflow. You will practice the art of triage by distinguishing between priority and severity, and you will use Jira's linking feature to create crucial traceability between related issues, making dependencies visible to the entire team.
涵盖的内容
1个视频2篇阅读材料2个作业
获得职业证书
将此证书添加到您的 LinkedIn 个人资料、简历或履历中。在社交媒体和绩效考核中分享。
位教师

提供方
从 Support and Operations 浏览更多内容
人们为什么选择 Coursera 来帮助自己实现职业发展




常见问题
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
更多问题
提供助学金,
¹ 本课程的部分作业采用 AI 评分。对于这些作业,将根据 Coursera 隐私声明使用您的数据。










