
University of Illinois Urbana-Champaign
您将获得的技能: AI Personalization, Nutrition and Diet, Nutritional Assessment, Personalized Service, Clinical Nutrition, Medical Nutrition Therapy, Nutrition Education, Data Ethics, Data Collection, Patient Education And Counseling, Data Analysis, Clinical Research, Health Technology, Consumer Behaviour, Continuous Monitoring
中级 · 课程 · 1-4 周
Vanderbilt University
您将获得的技能: 药物开发, 临床研究, 生物信息学, 电子病历, 精神病学, 医疗保健伦理, 精准医疗, 生物统计学, 健康信息学, 药理学, 分子生物学, 普通医学
混合 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 沟通, 社交媒体, 零售销售, 团队合作, 订单管理系统, 时间管理, 问候客户, 付款处理和收款, 电子商务, 数据输入, 收银机操作, 客户服务, 销售点, 建立客户关系, 事务处理, 客户咨询, 零售店运营, 专业精神
初级 · 课程 · 1-3 个月

您将获得的技能: Service Management, IT Service Management, Key Performance Indicators (KPIs), Help Desk Support, Document Management, Customer Service, Technical Support and Services, Self Service Technologies, Process Driven Development, Service Level Agreement, Continuous Improvement Process, Customer Support, Incident Management, AI Enablement
初级 · 课程 · 1-3 个月
University of Minnesota
您将获得的技能: 微软Excel, 机器学习, Java 编程, 角色开发, 计算机编程, 描述性统计, 文本挖掘, 电子表格软件, 分类学, Algorithm, 预测分析, 信息架构
中级 · 课程 · 1-3 个月
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

National Taiwan University
您将获得的技能: Revenue Management, Service Design, Customer experience improvement, Financial Services, Innovation, Economics, Product Design, Case Studies, Platform As A Service (PaaS), Business Modeling, Business Strategy, Consumer Behaviour
初级 · 课程 · 1-3 个月

您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Service Management, Systems Integration, Control Objectives for Information and Related Technology (COBIT), Supplier Relationship Management, Strategic Sourcing, Risk Management Framework, Governance, Process Management, Process Improvement and Optimization, Risk Management, Continuous Improvement Process, Organizational Change, Performance Measurement, Lean Methodologies
初级 · 课程 · 1-3 个月

University of Virginia Darden School Foundation
您将获得的技能: Prompt Engineering, 客户服务, 客户支持, ChatGPT, 生成式人工智能, 改善客户体验, 客户沟通管理, 个性化服务, 目标受众, AI 个性化服务, 客户参与
初级 · 课程 · 1-4 周

您将获得的技能: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct
初级 · 课程 · 1-4 周
您将获得的技能: Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, AI Enablement, Personalized Service, AI Workflows, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Automation, Analysis
初级 · 课程 · 1-4 周

您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, Generative AI, Self Service Technologies, ChatGPT, Customer Support, Customer Service, Customer Insights, Automation, Artificial Intelligence, Natural Language Processing, Data Security
初级 · 课程 · 1-4 周