AI for Customer Experience equips professionals with the skills to design, deliver, and scale exceptional customer service using artificial intelligence. This course focuses on how AI is transforming customer interactions across support, engagement, and service operations - helping organizations respond faster, personalize experiences, and build long-term trust.
Customer Service with AI
还剩 3 天！ 只需 199 美元（原价 399 美元）即可通过 Coursera Plus 获得更高水平的技能。立即节省
您将学到什么
AI-Powered Support Systems: Apply chatbots, virtual agents, and automation to deliver faster, more consistent customer support at scale.
Customer Data & Insights: Use AI analytics to understand customer behavior, sentiment, and intent for personalized experiences.
Service Optimization with AI: Improve response times, resolution quality, and workflows using AI-driven decision-making tools.
Ethical & Trusted AI in CX: Design responsible AI customer experiences that prioritize transparency, trust, and fairness.
您将获得的技能
- Customer experience strategy (CX)
- Generative AI
- Customer Success Management
- Customer Service
- Customer Analysis
- Customer Engagement
- Customer Data Management
- Generative AI Agents
- AI Personalization
- Customer Relationship Building
- AI Product Strategy
- Artificial Intelligence and Machine Learning (AI/ML)
- Customer Insights
- Responsible AI
- Customer and Client Support
- Service Improvement
- AI Enablement
- Customer Retention
要了解的详细信息
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最近已更新！
January 2026
作业
8 项作业
授课语言：英语（English）
了解顶级公司的员工如何掌握热门技能
该课程共有8个模块
涵盖的内容
13个视频2篇阅读材料1个作业4个插件
涵盖的内容
9个视频2篇阅读材料1个作业5个插件
涵盖的内容
11个视频1篇阅读材料1个作业6个插件
涵盖的内容
8个视频1篇阅读材料1个作业5个插件
涵盖的内容
9个视频1篇阅读材料1个作业4个插件
涵盖的内容
8个视频1篇阅读材料1个作业5个插件
涵盖的内容
9个视频1个作业5个插件
涵盖的内容
10个视频1篇阅读材料1个作业5个插件
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人们为什么选择 Coursera 来帮助自己实现职业发展
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自 2018开始学习的学生
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自 2020开始学习的学生
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常见问题
No. The course is designed for beginners and professionals, focusing on practical AI applications rather than coding.
You’ll learn through real-world use cases such as chatbots, virtual agents, sentiment analysis, and automated ticket handling.
Yes. You’ll explore industry-relevant tools like Zendesk, Freddy AI, Octane AI, and Rul.ai.
更多问题
提供助学金，