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在整个课程(说明和评估)中使用的语言。
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教师必需的
“help desk support” 的结果
- 状态:新状态:免费试用
您将获得的技能: Computer Hardware, Hardware Troubleshooting, Desktop Support, USB, Data Storage, System Configuration, Peripheral Devices, Microsoft Windows, General Networking, Operating Systems, Display Devices
- 状态:免费试用
CVS Health
您将获得的技能: 呼叫中心经验, 冲突管理, 追加销售, 建立客户关系, 积极倾听, 事务处理, 收银机操作, 问候客户, 沟通, 团队合作, 面试技巧, 数据输入, 时间管理, 交叉销售, 同理心, 成长意识, 零售店运营, 解决客户投诉, 降级技巧, 客户服务
- 状态:新状态:预览
Coursera Instructor Network
您将获得的技能: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, IT Management, Operational Efficiency, Automation, Workflow Management, Prioritization
- 状态:新状态:预览
Coursera Instructor Network
您将获得的技能: ServiceNow, Workflow Management, IT Service Management, Digital Transformation, Business Process Automation, Self Service Technologies, Artificial Intelligence, Technical Support and Services, Operational Efficiency, Predictive Modeling, Incident Management, Event Monitoring, Change Management, Performance Analysis
- 状态:免费试用
Microsoft
您将获得的技能: 操作系统, 系统配置, 系统软件, 服务器, 计算机结构, 网络安全, 计算机硬件, 计算机系统, 数据存储, 技术支持与服务, Microsoft Windows, 生成式人工智能, 数据维护, 商业软件, 企业安全, 数据存储技术, 信息技术
- 状态:免费试用
您将获得的技能: Operating System Administration, Package and Software Management, File Systems, Microsoft Windows, Linux, Operating Systems, OS Process Management, Linux Administration, Remote Access Systems, System Monitoring, Command-Line Interface, User Accounts, Systems Administration, Windows PowerShell, Technical Support and Services, File Management, Virtualization
- 状态:免费试用
Johns Hopkins University
您将获得的技能: 病人沟通, 问题跟踪, 技术支持, 服务台支持, 健康信息学, 医疗隐私, 医疗保健行业知识, 健康信息管理, 最终用户培训和支持, 电子病历, 信息技术, 桌面支持
- 状态:免费试用
Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
- 状态:新
您将获得的技能: Apple Service Certification, Apple software proficiency, Apple Hardware proficiency, Apple iOS, Desktop Support, Mac OS, Mobile Security, Network Support, iOS Development, Mobile Development Tools, System Support, Enterprise Application Management, Hardware Troubleshooting, General Networking, System Configuration, Debugging, Network Administration, Network Troubleshooting, Information Privacy, Test Tools
- 状态:新状态:免费试用
您将获得的技能: Ansible, Infrastructure as Code (IaC), Devops Tools, YAML, Linux Administration, Problem Management, Technical Support and Services, System Configuration, Debugging, Configuration Management
- 状态:新
Packt
您将获得的技能: Operating System Administration, User Accounts, Systems Administration, Cloud Management, Security Controls, UI Components
- 状态:新状态:免费试用
您将获得的技能: Ansible, Package and Software Management, User Accounts, OS Process Management, Linux Administration, File Systems, Linux Commands, Network Administration, Data Storage, Linux, Infrastructure as Code (IaC), YAML, Configuration Management
总之,以下是 10 最受欢迎的 help desk support 课程
- Cisco Certified Support Technician IT Support 100-140 Unit 3: Pearson
- CVS Health 呼叫中心客户服务: CVS Health
- ITSM Foundations: Optimizing IT Service Management: Coursera Instructor Network
- ServiceNow Basics: IT Automation & AI-Powered Workflows: Coursera Instructor Network
- 计算机入门: Microsoft
- Operating Systems and You: Becoming a Power User: Google
- 信息技术支持人员在医疗保健中的关键作用: Johns Hopkins University
- Akamai Customer Consulting and Support: Akamai Technologies, Inc.
- Apple Support Pro Certification Guide (SUP-2025): Packt
- Red Hat Certified Engineer (RHCE) EX294: Unit 2: Pearson