
您将获得的技能: Hardware Troubleshooting, Desktop Support, Computer Hardware, Digital Transformation, Technical Support, System Support, Networking Hardware, Servers, Network Security, Network Infrastructure, IT Infrastructure, Data Storage Technologies, Data Storage
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 网络故障排除, 桌面支持, 硬件故障排除, Unix, 技术支持, 服务台支持, 计算机硬件, 系统支持, 生成式人工智能, 系统配置, 软件安装, 性能调整, 技术交流, Microsoft Windows, 操作系统, 调试, Mac OS, 问题管理, 网络监控
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: Microsoft Copilot, Microsoft 365, Customer Relationship Management (CRM) Software, Marketing Automation, Microsoft Office, Customer experience improvement, Generative AI, Business Process Automation, Sales Process, Customer Service, Marketing Analytics, Return On Investment, Automation, Lead Generation, Security Information and Event Management (SIEM), Responsible AI, Critical Thinking
初级 · 课程 · 1-4 周

Johns Hopkins University
您将获得的技能: 信息隐私, 医疗程序和 Regulator, 医疗记录, 患者安全, 遵守《健康保险便携性和责任法案》(HIPAA), Encryption, 数据安全, 云计算, 个人身份信息, 医疗保健, 医疗隐私, 安全意识, 健康信息管理, 网络攻击
初级 · 课程 · 1-4 周

您将获得的技能: Help Desk Support, Desktop Support, End User Training and Support, Technical Support, Software Documentation, Technical Documentation, Network Troubleshooting, Hardware Troubleshooting, Issue Tracking
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: AWS CloudFormation, Amazon Web Services, Network Troubleshooting, Cloud Management, Cloud Computing, Technical Support, Cloud Infrastructure, Issue Tracking, Technical Documentation
初级 · 课程 · 1-4 周
您将获得的技能: ServiceNow, Workflow Management, IT Service Management, Digital Transformation, Business Process Automation, Self Service Technologies, Artificial Intelligence, Technical Support and Services, Operational Efficiency, Predictive Modeling, Incident Management, Event Monitoring, Change Management, Performance Analysis
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: 技术支持, 数据清理, 服务水平, Google 云端平台, 事件管理, 云服务, 最终用户培训和支持, 技术交流, 问题跟踪, 身份和访问管理, 产品支持
初级 · 课程 · 1-4 周

您将获得的技能: Apple software proficiency, Mac OS, User Accounts, System Support, Software Installation, Apple Hardware proficiency, File Management, Operating System Administration, System Configuration, General Networking, Data Storage, Data Management, Computer Networking, Data Security
中级 · 课程 · 1-3 个月
您将获得的技能: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, IT Management, Automation, Problem Solving, Design, Order Fulfillment
初级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: 网络故障排除, 硬件故障排除, 外围设备, 技术支持, 桌面支持, 服务台支持, 系统配置, 计算机硬件, 系统支持, 网络硬件, 计算机网络, 无线网络, 操作系统
初级 · 课程 · 1-4 周

IBM
您将获得的技能: 技术支持, 桌面支持, 服务台支持, 系统支持, 面试技巧, 技术支持与服务, 语言交流技能, 解决问题, 专业精神, 技术交流, 专业发展, 沟通, 专业网络
混合 · 课程 · 1-4 周