客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Logical Operations
您将获得的技能: Interpersonal Communications, Business Communication, Verbal Communication Skills, Communication, Internal Communications, Corporate Communications, Business Correspondence, Social Skills, Collaboration, Conflict Management, Non-Verbal Communication, Active Listening, Relationship Building, Organizational Structure, Mediation, Customer Relationship Building, Contract Negotiation, Organizational Development, Negotiation, Vendor Management
混合 · 课程 · 1-3 个月

您将获得的技能: Stakeholder Engagement, Business Intelligence, Stakeholder Communications, Data-Driven Decision-Making, Dashboard, Business Analytics, Real Time Data, Data Integration, Data Modeling, Data Storytelling, Project Design, Data Analysis, Key Performance Indicators (KPIs), Business Process Improvement, Business Process, Project Implementation, Data Pipelines
高级设置 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Quality Management, Quality Management Systems, ISO 9000 Series, Statistical Process Controls, Product Quality (QA/QC), Quality Improvement, Service Improvement, Customer experience improvement, Continuous Quality Improvement (CQI), Quality Control, Continuous Improvement Process, Process Improvement, Customer Insights
初级 · 课程 · 1-4 周

HRCI
您将获得的技能: 风险管理, 招聘, 商业风险管理, 薪酬管理, 薪酬战略, 培训计划, 工作分析, 编写培训材料, 员工培训, 人力资源政策, 绩效考核, 员工绩效管理, 薪酬与福利, 职业安全与健康, 员工关系, 人才招聘, 全周期招聘, 培训与发展, 绩效管理, 工作评估
攻读学位
初级 · 专业证书 · 3-6 个月

Università Bocconi
您将获得的技能: 消费者行为, 竞争分析, 价值主张, 企业战略, 酒店管理, 营销, 增长战略, 市场动态, 产品质量(QA/QC), 品牌管理, 餐厅管理, 餐饮, 全球营销
混合 · 课程 · 1-3 个月

您将获得的技能: IBM Cloud, Model Deployment, AI Enablement, Self Service Technologies, Application Deployment, Customer Inquiries, Customer Engagement, Cloud Computing, Customer Service, Natural Language Processing
初级 · 指导项目 · 不超过 2 小时

University of Alberta
您将获得的技能: Algorithm, 模拟, 机器学习, 机器学习算法, 监督学习, 强化学习, 马尔可夫模型, 线性代数, 人工神经网络, 深度学习, 抽样(统计), 功能工程, 人工智能, 模型评估, 伪代码, 性能调整, 性能测试, 概率分布, 人工智能和机器学习(AI/ML)
中级 · 专项课程 · 3-6 个月

您将获得的技能: User Research, UI/UX Research, Prototyping, Design Research, User Experience, User Experience Design, User Interface and User Experience (UI/UX) Design, Persona (User Experience), Artificial Intelligence, Experience Design, User Centered Design, Prompt Patterns, User Interface (UI), Design, Design Thinking, User Interface (UI) Design, Wireframing, Presentations, Responsible AI, Professional Development
中级 · 课程 · 1-3 个月

IBM
您将获得的技能: 估算, 工作流程管理, 优先次序, 冲刺回顾, 持续改进流程, 敏捷项目管理, 冲刺计划, 积压工作, Kanban 原则, 精益方法, 敏捷软件开发, 用户故事, 团队导向, Agile 方法论, 绩效衡量, 性能指标
初级 · 课程 · 1-4 周

您将获得的技能: Email Marketing, Campaign Management, Copywriting, Marketing Strategy and Techniques, Email Automation, Personally Identifiable Information, Digital Marketing, Marketing Automation, Newsletters, HubSpot CRM, Marketing Analytics, Promotional Strategies, Data Ethics, A/B Testing, Smart Goals, Customer Retention, Key Performance Indicators (KPIs), Goal Setting
初级 · 课程 · 1-3 个月

Amazon Web Services
您将获得的技能: AWS SageMaker, Generative AI, Data Lakes, Data Governance, Data Architecture, Data Management, SQL, Applied Machine Learning
初级 · 课程 · 1-4 周

University of California, Irvine
您将获得的技能: 语言学习, 语法, 语言能力, 词汇, 英语
初级 · 专项课程 · 1-3 个月