客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Coursera
您将获得的技能: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer experience improvement, Customer Relationship Management (CRM) Software, AI Enablement, Personalized Service, Customer Insights, Business Analytics, ChatGPT, User Feedback, Analytics, Self Service Technologies, Generative AI, Predictive Analytics, Consumer Behaviour, Real Time Data, Automation
中级 · 课程 · 1-4 周

您将获得的技能: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Brand Loyalty, Customer Retention, Customer Relationship Building, Customer Engagement, Organizational Strategy, Marketing Automation, Case Studies, Value Propositions, Market Analysis, Portfolio Management, Analysis, Business Strategy, Competitive Analysis
初级 · 专项课程 · 1-3 个月

您将获得的技能: Feature Engineering, MLOps (Machine Learning Operations), Responsible AI, Generative AI, Google Cloud Platform, Model Deployment, Tensorflow, Big Data, Keras (Neural Network Library), Data Preprocessing, Data Quality, Exploratory Data Analysis, Machine Learning, Applied Machine Learning, Data Migration, Apache Airflow, Model Evaluation, Data Lakes, Scikit Learn (Machine Learning Library), Cloud Computing
中级 · 专业证书 · 3-6 个月

University of Virginia
您将获得的技能: 角色开发, 创新, 产品管理, 软件开发, 促进讨论, 设计思维, 以用户为中心的设计, 产品设计, 敏捷软件开发, 用户研究, 敏捷产品开发, 用户故事, 产品开发, Agile 方法论
初级 · 课程 · 1-4 周

Rice University
您将获得的技能: Python 程序设计, 数据操作, 数据处理, 数据清理, 绘图(图形), 脚本, 数据导入/导出, 文件输入/输出, 数据整合, 数据结构, 计划发展, 计算机编程, 脚本语言, 数据存储, 数据分析, 开发环境, 软件包和软件管理, 数据可视化, 数据可视化软件, 编程原则
初级 · 专项课程 · 3-6 个月

Coursera
您将获得的技能: Amazon S3, Amazon Web Services, Cloud Hosting, Cloud Storage, Version Control, Encryption, Data Storage, Data Encryption Standard
初级 · 指导项目 · 不超过 2 小时

University of Colorado Boulder
您将获得的技能: 数据库, 关系数据库, 数据存储技术, 商业智能, 数据分析, Data Governance, 商业分析, 大数据, 分析, 数据存储, 组织结构, 云计算, SQL, 数据质量
初级 · 课程 · 1-4 周
Coursera
您将获得的技能: AI Security, Vulnerability Scanning, Hardening, DevSecOps, Vulnerability Assessments, Responsible AI, Identity and Access Management, MLOps (Machine Learning Operations), Infrastructure Security, Security Controls, Threat Modeling, Model Deployment, Model Evaluation, CI/CD, Continuous Monitoring, AI Personalization, Resilience, Compliance Management, Containerization, Engineering
中级 · 课程 · 1-4 周

您将获得的技能: Virtual Networking, Network Security
中级 · 课程 · 3-6 个月

Google Cloud
您将获得的技能: Cloud Management, Serverless Computing, Google Cloud Platform, Digital Transformation, Data Governance, Cloud Services, Distributed Denial-Of-Service (DDoS) Attacks, Cloud Security, Cloud Infrastructure, Data Strategy, Application Programming Interface (API), Cloud Solutions, Real Time Data, Business Transformation, Data Management, Hybrid Cloud Computing, Data Warehousing, AI Enablement, Artificial Intelligence, Data Security
初级 · 专业证书 · 3-6 个月

Board Infinity
您将获得的技能: Leadership and Management, AI Enablement, Business Leadership, Automation, AI Workflows, Digital Communications, Communication
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 消费者行为, 数据收集, 营销分析, 营销策略, 数据分析, 监管合规, 分析, 营销, 网络分析, 数字化营销, 数据可视化, 数据可视化软件, 营销效果
攻读学位
初级 · 课程 · 1-4 周