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探索客户旅程课程目录
状态：免费试用University of Pennsylvania
您将获得的技能: 回归分析, 营销策略, 数据收集, 市场调查, 消费者行为, 客户分析, 营销, 营销分析, 数据驱动的决策制定, 分析, 客户洞察, 描述性分析, 预测分析
状态：免费试用Macquarie University
您将获得的技能: 数据分析, 营销策略, 客户体验战略（CX）, 营销分析, 消费者行为, 整合营销传播, 社交媒体营销, 客户数据管理, 客户洞察, 大数据, 用户关系管理, 预测分析, 数字化营销, 营销效果
状态：免费试用您将获得的技能: Customer Insights, Digital Marketing, Digital Advertising, Customer Analysis, Marketing Strategies, Customer experience strategy (CX), Marketing, Online Advertising, Strategic Marketing, Marketing Planning, Content Marketing, Social Media Marketing, Marketing Channel, Email Marketing, Target Audience, Persona Development, Marketing Analytics, Brand Marketing, Goal Setting, Smart Goals
状态：新状态：预览您将获得的技能: User Experience Design, Persona (User Experience), Design Research, User Research, User Centered Design, Usability, User Flows, Research, Qualitative Research, Design Software, Prioritization
Coursera Project Network
您将获得的技能: Persona Development, Customer Relationship Management (CRM) Software, Customer Insights, Customer Data Management, Target Audience, Target Market, Marketing Strategies, Consumer Behaviour, Market Analysis, Social Media, Product Knowledge, Research
状态：新状态：免费试用您将获得的技能: Microsoft Copilot, Prompt Engineering, Customer Insights, Sales Strategy, Customer Analysis, Competitive Analysis, Sales Pipelines, Microsoft 365, Persona Development, Data Cleansing, Sales Management, Data Quality, Sales, Customer Relationship Management (CRM) Software, Anomaly Detection, Data Ethics, Generative AI, Marketing Analytics, Marketing Design, Marketing Automation
状态：新状态：免费试用Google
您将获得的技能: Customer Analysis, User Feedback, Contextual Advertising
状态：新状态：免费试用您将获得的技能: Point of Sale, Shipping and Receiving, Process Optimization
状态：新状态：免费试用您将获得的技能: Customer Retention, Customer Analysis
状态：新状态：免费试用您将获得的技能: Social Media, Content Creation
状态：新状态：免费试用Coursera Instructor Network
您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
状态：免费试用CVS Health
您将获得的技能: 呼叫中心经验, 追加销售, 冲突管理, 积极倾听, 时间管理, 客户服务, 降级技巧, 收银机操作, 建立客户关系, 事务处理, 问候客户, 团队合作, 零售销售, 沟通, 解决问题, 同理心, 零售店运营, 解决客户投诉, 交叉销售, 客户咨询
总之，以下是 10 最受欢迎的 customer journey 课程
- 客户分析: University of Pennsylvania
- 营销分析：了解你的客户: Macquarie University
- Customer Understanding and Digital Marketing Channels: Unilever
- User DNA: Crafting Personas & Journey Maps in Miro: Coursera
- Create Customer Personas in Canva: Coursera Project Network
- AI-powered Customer Intelligence with Microsoft Copilot: Microsoft
- Build Customer Loyalty : Google
- Engage Customers With an Online Store: Google
- Capture and Captivate Your Audience: Google
- Transform Engagement into Customers: Google
