
CVS Health
您将获得的技能: 沟通, 收银机操作, 冲突管理, 客户服务, 降级技巧, 呼叫中心经验, 数据输入, 解决客户投诉, 团队合作, 建立客户关系, 追加销售, 问候客户, 事务处理, 时间管理, 同理心, 成长意识, 面试技巧, 零售店运营, 积极倾听, 交叉销售
初级 · 专业证书 · 3-6 个月

您将获得的技能: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Operating Systems, Computer Hardware, Cyber Attacks, Customer experience improvement, Technical Support, Customer Complaint Resolution, Cyber Security Policies, Lifelong Learning
初级 · 专业证书 · 3-6 个月

ISSA (International Sports Sciences Association)
您将获得的技能: Patient Communication, Medical Support, Patient Education And Counseling, Mental and Behavioral Health, Medical Prescription, Health And Wellness Coaching, Exercise Science, Healthcare Ethics, Collaboration, Athletic Training, Rehabilitation, Medication Therapy Management, Health Care, Nutrition and Diet, Health Assessment, Nutrition Education, Coaching, Health Education, Nutritional Assessment, Human Development
初级 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, AI Product Strategy, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning
中级 · 专项课程 · 1-3 个月

您将获得的技能: Computer Hardware, Technical Support, Software Installation, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Networking, System Software, Technical Communication, Computer Literacy, Linux, Microsoft Windows
初级 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 沟通, 冲突管理, 客户服务, 零售销售, 事务处理, 降级技巧, 呼叫中心经验, 收银机操作, 解决问题, 团队合作, 建立客户关系, 积极倾听, 问候客户, 追加销售, 时间管理, 解决客户投诉, 同理心, 客户咨询, 零售店运营, 交叉销售
初级 · 专业证书 · 3-6 个月

IBM
您将获得的技能: 技术支持, 服务台支持, 问题跟踪, 技术交流, 客户服务, 最终用户培训和支持, IT 服务管理, 技术文档, 系统支持, 服务水平, 远程访问ibility 系统, 桌面支持
初级 · 课程 · 1-3 个月

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月

您将获得的技能: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Customer Support, Customer Communications Management, Customer Engagement, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
初级 · 课程 · 1-4 周
University of Alberta
您将获得的技能: 需求分析, 优先次序, 功能要求, 范围管理, 客户服务, 积压工作, 业务要求, 系统要求, 需求管理, 变更控制, 用户需求文件, 需求征询, 产品要求, 用户故事, 验收测试, 敏捷软件开发
混合 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 沟通, 流程管理, 人际沟通, 改善客户体验, 客户支持, 客户服务, 服务台支持, 批判性思维和解决问题, 技术支持与服务, 解决问题, 用户关系管理, 问候客户, 客户参与, 同理心, 解决客户投诉
初级 · 课程 · 1-3 个月

Johns Hopkins University
您将获得的技能: 医疗程序和 Regulator, 医疗隐私, 云计算, 信息隐私, 个人身份信息, 医疗保健, 患者安全, 医疗记录, 遵守《健康保险便携性和责任法案》(HIPAA), Encryption, 数据安全, 安全意识, 网络攻击, 健康信息管理
初级 · 课程 · 1-4 周