
Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, Linux Commands, Cloud Computing, Linux, Amazon S3, Web Applications, Information Technology, Customer Service, Software Development
初级 · 专业证书 · 3-6 个月

您将获得的技能: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Operating Systems, Computer Hardware, Cyber Attacks, Customer experience improvement, Technical Support, Customer Complaint Resolution, Digital Transformation, Lifelong Learning
初级 · 专业证书 · 3-6 个月

您将获得的技能: Peripheral Devices, File Systems, Mac OS, User Accounts, Virtual Private Networks (VPN), File Management, TCP/IP, User Provisioning, Data Security, System Configuration, Apple software proficiency, Network Protocols, Operating System Administration, Network Administration, Network Support, Software Installation, Data Management, Unix Commands, Unix, Application Performance Management
初级 · 专项课程 · 1-3 个月

Microsoft
您将获得的技能: Microsoft 365, Network Security, Cloud Management, Microsoft Azure, Business Software, Computer Hardware, Virtual Machines, Identity and Access Management, Cybersecurity, Network Troubleshooting, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Azure Active Directory, Technical Support and Services, Technical Support, System Monitoring, Disaster Recovery, Cloud Computing, Network Protocols
初级 · 专业证书 · 3-6 个月

您将获得的技能: Operating System Administration, Network Troubleshooting, Computer Networking, Information Systems Security, Cloud Management, Linux, IT Infrastructure, Cybersecurity, Microsoft Windows, Network Security, Network Protocols, TCP/IP, Application Security, Systems Administration, Remote Access Systems, Desktop Support, Technical Support, Lightweight Directory Access Protocols, Help Desk Support, Software Installation
初级 · 专业证书 · 3-6 个月

IBM
您将获得的技能: 服务台支持, 问题跟踪, 服务水平, 客户服务, 系统支持, 技术支持, 最终用户培训和支持, 桌面支持, 技术文档, 技术交流, 远程访问系统, IT 服务管理
初级 · 课程 · 1-3 个月

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月

Google Cloud
您将获得的技能: Google Cloud Platform, Network Troubleshooting, Cloud Engineering, Cloud Services, Cloud Infrastructure, Problem Management, System Support
初级 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 服务台支持, 人际沟通, 改善客户体验, 批判性思维和解决问题, 客户服务, 解决问题, 问候客户, 流程管理, 交流, 客户参与, 客户支持, 技术支持与服务, 同理心, 解决客户投诉, 客户关系管理
初级 · 课程 · 1-3 个月

您将获得的技能: Command-Line Interface, Network Security, Hardware Troubleshooting, Operating Systems, Network Troubleshooting, Information Technology Operations, Network Infrastructure, Computer Hardware, Mac OS, Microsoft Windows, Information Systems Security, System Configuration, Computer Networking, Mobile Security, Technical Support and Services, System Support, Linux, Operating System Administration, Data Storage, Active Directory
中级 · 专项课程 · 3-6 个月

Fundação Instituto de Administração
您将获得的技能: Customer Success Management, Relationship Building, Customer experience strategy (CX), Customer Retention, Agile Methodology, Customer Engagement, Customer Data Management, Customer Relationship Management, Consultative Approaches, Customer Insights, Market Analysis, Software As A Service, Business Modeling, Organizational Structure, Business Relationship Management, Target Audience, Value Propositions, Solution Delivery, Business Analysis, Web Analytics
初级 · 专项课程 · 3-6 个月

Johns Hopkins University
您将获得的技能: 患者安全, 医疗程序与法规, 加密, 医疗保健, 遵守《健康保险可携性与责任法案》(HIPAA), 医疗记录, 医疗隐私, 信息隐私, 个人身份信息, 数据安全, 云计算, 安全意识, 健康信息管理, 网络攻击
初级 · 课程 · 1-4 周