客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Universitat Autònoma de Barcelona
您将获得的技能: Video Game Development, Game Design, Unity Engine, Software Design Documents, Design, Experience Design, Usability, Prototyping, Storytelling, Creativity
混合 · 课程 · 1-4 周

Duke University
您将获得的技能: 风险管理框架, 大型语言模型, 检索-增强生成, Python 程序设计, Prompt Engineering, 模型部署, 应用程序部署, LLM 申请, OpenAI 应用程序接口, 应用编程接口 (API), 嵌入, OpenAI, 微软 Azure
中级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Large Language Modeling, Data Preprocessing, Convolutional Neural Networks, Plot (Graphics), Generative AI, Deep Learning, Unsupervised Learning, Model Evaluation, Natural Language Processing, Responsible AI, Time Series Analysis and Forecasting, Data Visualization, Transfer Learning, Supervised Learning, Data Ethics, Image Analysis, Recurrent Neural Networks (RNNs), Model Deployment, Embeddings
中级 · 专项课程 · 3-6 个月

您将获得的技能: Vulnerability Scanning, Vulnerability Assessments, Penetration Testing, Cyber Security Assessment, Network Security, Network Monitoring, Network Analysis, Operating Systems
初级 · 指导项目 · 不超过 2 小时

University of Glasgow
您将获得的技能: 业务建模, 商业策略, 创新, 营销, 项目管理, 营销策略, 数字化转型, 变革管理, B2B 销售, 企业可持续发展, 工商管理, 财务数据, 全球营销, 商业经济学, 领导力研究, 供应链, 会计, 供应链管理
中级 · 课程 · 1-4 周

Illinois Tech
您将获得的技能: Serverless Computing, Containerization, Platform As A Service (PaaS), Cloud Security, Cloud Platforms, Cloud Services, Information Management, Cloud Computing Architecture, Cloud Computing, Cloud Management, Cloud Infrastructure, Cloud Solutions, Cloud Development, Cloud Deployment, Application Deployment, Database Administration, Database Management, DevOps, Microservices, Scalability
攻读学位
中级 · 课程 · 1-3 个月

Salesforce
您将获得的技能: 价值主张, 积极倾听, 销售开发, 销售, 潜在客户开发, 角色开发, 销售展望, 冷拜访, 探矿和鉴定, 情绪商数, 咨询式销售, 电话销售, 建立融洽关系, 销售策略, 同理心, 克服 Object
初级 · 课程 · 1-3 个月

The Chinese University of Hong Kong
您将获得的技能: 文化多样性, 营销, 广告, 消费者行为, 市场动态, 数字媒体战略, 品牌管理, 全球营销, 社会科学, 社会学, 电子商务, 文化敏感性
初级 · 课程 · 1-4 周

Pohang University of Science and Technology(POSTECH)
您将获得的技能: Google 云端平台, 新兴技术, 云计算, 物联网, 亚马逊网络服务, Network Protocol(网络协议, 数据分析, 云平台, 应用程序开发, IBM 云, 微软 Azure
初级 · 课程 · 1-3 个月

University of Colorado Boulder
您将获得的技能: Service Level, Database Management, Acceptance Testing, Software Engineering, Web Applications, Performance Testing, Scalability, Microservices, Software Architecture, Data Architecture, Distributed Computing, Data Infrastructure, System Monitoring, Functional Requirement, Application Deployment, User Acceptance Testing (UAT), Application Development, Prototyping, Predictive Modeling, Big Data
攻读学位
高级设置 · 专项课程 · 1-3 个月

Pearson
您将获得的技能: Open Web Application Security Project (OWASP), AI Security, Vulnerability Assessments, Distributed Denial-Of-Service (DDoS) Attacks, Network Security, Cryptography, Penetration Testing, Intrusion Detection and Prevention, Cybersecurity, Cyber Security Assessment, Malware Protection, Mobile Security, Threat Modeling, Threat Detection, Encryption, Cloud Security, Web Applications, Internet Of Things, Cloud Computing, Network Architecture
中级 · 专项课程 · 1-3 个月

Fundação Instituto de Administração
您将获得的技能: Customer Success Management, Customer Data Management, Customer Relationship Management, Customer Engagement, Consultative Approaches, Customer Retention, Market Analysis, Customer experience strategy (CX), Organizational Structure, Business Relationship Management, Business Solutions, Business Technologies, Active Listening, Technology Solutions, Communication, Presentations
初级 · 课程 · 1-4 周