客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

University of Minnesota
您将获得的技能: 制造 Operator, 商业分析, 投资组合管理, 数学建模, 微软Excel, 工艺优化, 生产规划, 投资管理, 员工队伍规划, 资源分配, 应用数学, 金融, 运营管理, 分析, 决策, 劳动力管理, 金融建模, 供应链, 运筹学
初级 · 课程 · 1-4 周

您将获得的技能: Microsoft Power Platform, Microsoft Power Automate/Flow, Power BI, Dashboard, No-Code Development, Data Visualization, Power Apps Component Framework, Business Intelligence, Business Process Automation, Application Development, Data Integration, Performance Analysis, Application Design, Automation, Data Security, Data Store, Business Process, Computing Platforms, Microsoft Teams, Data Analysis Software
初级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: 数据操作, 模型评估, 大型语言模型, 机器学习, 非结构化数据, JSON, 数据预处理, OpenAI 应用程序接口, 性能指标, 生成式人工智能, Python 程序设计, OpenAI, 实时数据
中级 · 指导项目 · 不超过 2 小时

Universidad Nacional Autónoma de México
您将获得的技能: Strategic Marketing, Marketing, Marketing Planning, Market Research, Target Market, Marketing Strategies, Go To Market Strategy, Business Analytics, Product Promotion, Market Analysis, Product Development, Consumer Behaviour, Entrepreneurship, New Business Development, Budgeting
混合 · 课程 · 1-3 个月

您将获得的技能: Facebook, Customer Engagement, Customer Insights, Marketing Analytics, Target Audience, Social Media Content, Social Media Marketing, Advertising, Social Media, Drive Engagement, Social Media Management, Social Media Campaigns, Marketing, Content Marketing, Customer Communications Management
初级 · 指导项目 · 不超过 2 小时

Microsoft
您将获得的技能: 模型部署, 分类算法, 无监督学习, 机器学习, 回归分析, 人工智能, 人工智能和机器学习(AI/ML), 监督学习, MLOps(机器学习 Operator), 微软 Azure, 应用机器学习, 预测建模, 无代码开发
初级 · 课程 · 1-4 周

University of Colorado Boulder
您将获得的技能: Market Research, Data-Driven Decision-Making, Consumer Behaviour, Marketing Psychology, Market Analysis, Marketing Planning, Behavioral Economics, Target Market, Customer Insights, Strategic Marketing, Marketing Strategies, Technology Strategies, Product Lifecycle Management, Business-To-Consumer, B2B Sales, Digital Marketing
攻读学位
初级 · 课程 · 1-3 个月

您将获得的技能: Requirements Elicitation, Business Analysis, Backlogs, Requirements Management, Stakeholder Engagement, Business Process, User Story, Business Requirements, Requirements Analysis, Business Modeling, Business Risk Management, Business Intelligence, Business Strategies, Financial Analysis, Performance Measurement, Business Process Modeling, Systems Analysis, Root Cause Analysis, Business Planning, Stakeholder Analysis
中级 · 专项课程 · 3-6 个月

Google Cloud
您将获得的技能: Google 云端平台, 云计算架构, 用户账户, 云计算管理, 微软 Azure, 虚拟网络化, 活动目录, Virtual Private Networks(VPN), 身份和访问管理, Network Security
中级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 网络架构, 网络基础设施, 网络监控, Network Security, 云计算, 虚拟化, 微软 Azure, TCP/IP, Network Protocol(网络协议, 通用网络, 防火墙, 计算机网络, 云服务, 网络硬件, OSI 模型
初级 · 课程 · 1-3 个月

您将获得的技能: MongoDB, Data Transformation, Customer Analysis, Data Analysis, Back-End Web Development, Customer Data Management, Data Processing, NoSQL, Data Maintenance, Pandas (Python Package), Database Design, Data Validation, Financial Data, Data Import/Export, Database Management, Data Cleansing, Databases, Data Pipelines, Data Access, Query Languages
初级 · 专项课程 · 1-3 个月
Starweaver
您将获得的技能: Data Storytelling, Sales Presentation, Sales Strategy, Customer Relationship Management (CRM) Software, Storytelling, Sales, Data Literacy, B2B Sales, Data Visualization Software, Customer Analysis, Customer Insights, Target Audience, Presentations, Exploratory Data Analysis, Stakeholder Communications
初级 · 课程 · 1-4 周