客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月

Google Cloud
您将获得的技能: 支付卡行业(PCI)数据安全标准, 数据安全, 持续监测, Encryption, 云安全, 身份和访问管理, 虚拟网络化, 安全需求分析, 防火墙, CI/CD, 安全工程, 安全控制, Network Security, 关键管理
初级 · 课程 · 1-3 个月

您将获得的技能: Postman API Platform, API Testing, JSON, Application Programming Interface (API), Test Script Development, Software Testing, Restful API, Test Case, Functional Testing
初级 · 指导项目 · 不超过 2 小时

Arizona State University
您将获得的技能: Supervised Learning, Unsupervised Learning, Matplotlib, File I/O, Generative Adversarial Networks (GANs), NumPy, Object Oriented Programming (OOP), Deep Learning, Image Analysis, Plot (Graphics), Machine Learning Algorithms, Object Oriented Design, Applied Machine Learning, Integrated Development Environments, Pandas (Python Package), Python Programming, Machine Learning, Event-Driven Programming, Programming Principles, Computer Programming
初级 · 专项课程 · 3-6 个月

Google Cloud
您将获得的技能: 网络故障排除, Networking 路由器, 云工程, 虚拟网络化, 网络规划与设计, 云安全, 云计算架构, Network Security, 混合云计算, 网络监控, Kubernetes, 负载平衡, 网络架构, 计算机网络, Virtual Private Networks(VPN), 网络管理
高级设置 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: 技术交流, 身份和访问管理, 事件管理, Google 云端平台, 最终用户培训和支持, 问题跟踪, 云服务, 服务水平, 技术支持, 数据清理, 产品支持
初级 · 课程 · 1-4 周

您将获得的技能: Closing (Sales), Overcoming Objections, Consultative Selling, Sales, Solution Selling, Sales Presentations, Sales Strategy, Sales Process, Communication, Sales Prospecting, Negotiation, Customer Engagement, Business Ethics, Customer Relationship Management (CRM) Software, Relationship Building, Personalized Service
初级 · 课程 · 1-4 周

您将获得的技能: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Performance Metric, Desktop Support, Operating Systems, Service Improvement, Computer Hardware, Cyber Attacks, Customer experience improvement, Technical Support, Customer Complaint Resolution, Digital Transformation, Lifelong Learning
初级 · 专业证书 · 3-6 个月

您将获得的技能: Prompt Engineering, Customer Analysis, Customer Insights, AI Personalization, Big Data, Performance marketing, Case Studies, Google Ads, Responsible AI, Marketing Analytics, Data Presentation, Generative AI Agents, AI Product Strategy, Generative AI, Keyword Research, Email Marketing, Marketing Automation, Social Media Marketing, Campaign Management, Predictive Analytics
中级 · 专项课程 · 3-6 个月
Kennesaw State University
您将获得的技能: Customer Retention, Trustworthiness, Social Impact, Expectation Management, Corporate Sustainability, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer experience strategy (CX), Sustainable Development, Human Resource Strategy, Customer Relationship Building, Consultative Approaches, Diversity Marketing, Customer Analysis, Value Propositions, Business Ethics, Business Strategy, Business, Marketing
初级 · 专项课程 · 1-3 个月

HubSpot Academy
您将获得的技能: Sales Enablement, Data Visualization, Sales Presentations, Sales Management, Prospecting and Qualification, Persona Development, HubSpot CRM, Sales Training, Sales Strategy, Sales Process, Lead Generation, Employee Onboarding, Sales Pipelines, Target Audience, Sales, Dashboard, Customer Success Management, Business Reporting, Content Marketing, Customer Relationship Management (CRM) Software
初级 · 专项课程 · 3-6 个月

您将获得的技能: Power Electronics, Electrical Systems, Electric Power Systems, Basic Electrical Systems, Electrical Engineering, Electrical Safety, Environmental Regulations, Technical Standard, Sustainable Technologies, Thermal Management, Interoperability, Control Systems, Systems Integration, Emerging Technologies
初级 · 课程 · 1-4 周