客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, Product Support, Responsible AI, AI Workflows, Customer experience improvement, Artificial Intelligence, Data Ethics, Customer Insights, Automation, Natural Language Processing, Ethical Standards And Conduct
中级 · 课程 · 1-4 周

您将获得的技能: 数据叙事, 客户分析, 数据可视化软件, 数据展示, 数据驱动的决策制定, Excel 公式, 仪表板, 商业分析, 微软Excel, 大数据, 商业智能, Microsoft PowerPoint, 电子表格软件, 目标受众, 数据清理, 业务咨询, 分析, 演讲, 数据可视化, 数据分析
初级 · 专项课程 · 3-6 个月

LearnKartS
您将获得的技能: Email Marketing, AI Personalization, Marketing Automation, Marketing Analytics, Search Engine Optimization, Marketing Strategies, Social Media Marketing, Blogs, Content Creation, Web Analytics and SEO, Customer experience improvement, Web Content, Social Media, Customer Engagement, Generative AI, Automation
混合 · 课程 · 1-4 周

您将获得的技能: Sales, Product Promotion, Growth Strategies, Product Knowledge, Email Marketing, Web Analytics and SEO, Product Strategy, Merchandising, Marketing Automation, Order Management, Order Fulfillment, Branding, International Relations, Business Management
中级 · 课程 · 1-4 周

您将获得的技能: Salesforce, Salesforce Development, Marketing Automation, User Experience, Data Mapping, Content Management, UI Components, Authentications, Cloud Development, Data Sharing, Customer Service, Cloud Management, Cloud Services, Encryption, Business Strategy
初级 · 课程 · 3-6 个月
University of California, Davis
您将获得的技能: 旁听, 竞争分析, 营销策略与技巧, 内容营销, 营销分析, 社交媒体战略, B2B 销售, 数字媒体战略, 企业对消费者, 写作, 文案写作, 品牌营销, 搜索引擎优化
中级 · 课程 · 1-4 周

您将获得的技能: Design Thinking, Customer experience strategy (CX), Agile Product Development, Product Strategy, Product Management, User Research, Service Design, Value Propositions, Product Roadmaps, Customer Insights, User Story, Innovation, Market Opportunities, Customer Retention, Growth Strategies, Market Analysis
中级 · 课程 · 1-3 个月

University of Virginia
您将获得的技能: 客户分析, 创新, 持续交付, 用户故事, 团队管理, 商业分析, 新产品开发, 敏捷项目管理, 产品管理, 产品测试, 敏捷软件开发, Devops, 敏捷产品开发, 团队绩效管理, 团队建设, Agile 方法论, 分析, 团队领导, 可用性测试, 设计思维
初级 · 专项课程 · 3-6 个月

您将获得的技能: Network Security, Hardening, Network Protocols, Cloud Security, Network Architecture, Intrusion Detection and Prevention, TCP/IP, Vulnerability Assessments, Computer Networking, Cybersecurity, Network Infrastructure, Firewall, Cloud Computing, Virtual Private Networks (VPN), Encryption
初级 · 课程 · 1-4 周
您将获得的技能: Model Deployment, LLM Application, Large Language Modeling, System Monitoring, Scalability, Hugging Face, Cloud Deployment, Performance Tuning, MLOps (Machine Learning Operations), Prompt Engineering, Transfer Learning, AI Security, Applied Machine Learning, Application Security, Artificial Intelligence, API Design, Model Evaluation
中级 · 课程 · 1-4 周

Northwestern University
您将获得的技能: 资源分配, 协作, 数据驱动的决策制定, 创新, 构思, 营销, 企业传讯, 团队合作, 以人为本的设计, 团队领导, 危机管理, 影响, 激励技能, 谈判, 设计思维, 说服沟通, 营销策略, 战略传播, 管理团队, 组织领导力
中级 · 专项课程 · 3-6 个月

Atlassian
您将获得的技能: 工作流程管理, 持续改进流程, 精益方法, 用户故事, 软件版本控制, 冲刺计划, 冲刺回顾, 敏捷项目管理, Scrum(软件开发), 产品要求, Agile 方法论, Kanban 原则, 项目管理, 积压工作, Query 语言, Jira (软件)
初级 · 课程 · 1-4 周