客户体验课程可以帮助您学习客户旅程 Map、Feedback 分析、服务设计和个性化策略。您可以掌握以同理心为驱动的沟通、解决问题以及在不同接触点之间创建无缝互动的技能。许多课程都会介绍客户关系管理(CRM)软件、调查平台和解析仪表板等工具,这些都有助于收集洞察力和提高客户满意度。
您将获得的技能: Responsible AI, Loan Origination, Consumer Lending, Commercial Lending, Loan Documentation, Workflow Management, Generative AI, Regulatory Compliance, AI Enablement, Customer Communications Management, Credit Risk, Financial Services, Business Process Automation
中级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Inbound Calls, Customer experience improvement, Network Routing, Customer experience strategy (CX), Outbound Calls, Call Center Experience, Security Controls, Customer Inquiries, Process Optimization, Operational Efficiency, Service Level
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer Success Management, Generative AI Agents, Customer Service, AI Enablement, Customer Support, Customer experience improvement, AI Personalization, Customer Engagement, Personalized Service, Data Ethics, Automation, Business Ethics, Information Privacy, Systems Integration
中级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 建立客户关系, 降级技巧, 数据输入, 时间管理, 积极倾听, 问候客户, 呼叫中心经验, 沟通, 面试技巧, 团队合作, 追加销售, 事务处理, 客户服务, 收银机操作, 冲突管理, 交叉销售, 解决客户投诉, 零售店运营, 成长意识, 同理心
初级 · 专业证书 · 3-6 个月

Salesforce
您将获得的技能: 销售流程, 客户支持, Salesforce, 销售策略, 数据驱动的决策制定, 客户关系管理 (CRM) 软件, 业务报告, 仪表板, 客户服务, 销售业务, 销售管理, 客户成功管理, 数据可视化
初级 · 课程 · 1-4 周

您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
初级 · 指导项目 · 不超过 2 小时

University of Michigan
您将获得的技能: Program Evaluation, Course Development, Web Content Accessibility Guidelines, Educational Materials, Multimedia, Instructional Design, Learning Theory, Design, Learning Management Systems, Education Software and Technology, Professional Development, Brainstorming, Needs Assessment, Content Creation, Motivational Skills, Diversity Equity and Inclusion Initiatives, User Centered Design, Prototyping, Design Strategies, Creative Thinking
初级 · 专项课程 · 1-3 个月

您将获得的技能: User Experience, User Experience Design, User Research, Design Thinking, Persona (User Experience), Usability, User Centered Design, User Interface (UI), Mockups, Prototyping, Sprint Retrospectives, Wireframing, Sprint Planning
初级 · 课程 · 1-4 周

University of California, Davis
您将获得的技能: 语法, 语言能力, 西班牙语, 口头表达, 语言学习, 词汇
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer Retention, HubSpot CRM, Brand Awareness, Surveys, Survey Creation, Marketing Analytics, Google Analytics, Customer Analysis, Customer Service, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Insights, Customer Relationship Management, Customer Data Management, A/B Testing, AI Product Strategy, Target Audience, Data Analysis, Digital Marketing, Performance Measurement
中级 · 专项课程 · 3-6 个月

您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support
初级 · 指导项目 · 不超过 2 小时

Automatic Data Processing, Inc. (ADP)
您将获得的技能: Recruitment, Recruitment Strategies, Talent Acquisition, Drive Engagement, Brand Loyalty, Interviewing Skills, Brand Awareness, Employee Onboarding, Customer experience strategy (CX), Personalized Service, Relationship Building
中级 · 课程 · 1-4 周