With Amazon Connect routing, organizations can implement intelligent and customizable omnichannel routing strategies to connect customers to agents with the most appropriate skill set.
Amazon Connect Routing Fundamentals
您将学到什么
Recognize key routing concepts and constructs in Amazon Connect.
Recall inbound and outbound routing processes.
Explore security and access for routing.
Identify service quotas related to routing.
您将获得的技能
要了解的详细信息
作业
1 项作业
授课语言：英语（English）
了解顶级公司的员工如何掌握热门技能
该课程共有1个模块
With Amazon Connect routing, organizations can implement intelligent and customizable omnichannel routing strategies to connect customers to agents with the most appropriate skill set. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect routing. You will explore real-world implementation scenarios and identify the key considerations to enhance the customer experience and optimize contact center operations through effective routing.
涵盖的内容
1篇阅读材料1个作业
位教师
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状态：免费Amazon Web Services
状态：免费Amazon Web Services
状态：免费Amazon Web Services
状态：免费Amazon Web Services
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