客户洞察课程可以帮助您学习收集和分析消费者数据、了解买家行为以及制定有效营销策略的技巧。您可以掌握开展调查、解释定性反馈以及利用细分来锁定特定受众的技能。许多课程都会介绍 Google Analytics、CRM 软件和 Data Visualization 平台等工具,有助于将洞察力转化为可操作的商业战略。

Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 时间管理, 交流, 积极倾听, 冲突管理, 客户服务, 根源分析, 事务处理, 降级技巧, 收银机操作, 解决问题, 解决客户投诉, 同理心, 零售店运营, 非语言交流
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 情商, 时间管理, 客户数据管理, 交流, 客户服务, 呼叫中心经验, 客户咨询, 个人发展, 解决客户投诉, 解决问题, 降级技巧, 团队合作, 数据录入, 语言交流技能, 问候客户, 性能指标, 呼入电话, 成长意识
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Relationship Management (CRM) Software, Client Services, Relationship Building, Customer Insights
高级设置 · 课程 · 1-4 周
IE Business School
您将获得的技能: 用户体验, 打造品牌, 领导能力, 跨职能合作, 客户洞察, 客户体验战略(CX), 改善客户体验, 消费者行为, 员工参与, 商业道德, 品牌战略, 整合营销传播, 品牌管理, 行为经济学
中级 · 课程 · 1-3 个月

Logical Operations
您将获得的技能: Customer Service, Greeting Customers, Workflow Management, Sales Strategy, Customer Support, Customer and Client Support, Customer experience improvement, Leadership, Cross Selling, Sales Support, Team Leadership, Active Listening, Customer Complaint Resolution, Organizational Skills, Stress Management, Verbal Communication Skills, Customer Communications Management, Communication, Conflict Management, Needs Assessment
混合 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 时间管理, 建立客户关系, 交流, 积极倾听, 冲突管理, 呼叫中心经验, 向上销售, 客户服务, 事务处理, 降级技巧, 数据录入, 面试技巧, 问候客户, 收银机操作, 团队合作, 解决客户投诉, 同理心, 交叉销售, 零售店运营, 成长意识
初级 · 专业证书 · 3-6 个月

Salesforce
您将获得的技能: 销售流程, 客户支持, 数据驱动决策, 仪表板, 客户服务, 客户关系管理 (CRM) 软件, Salesforce, 销售策略, 数据可视化, 销售业务, 业务报告, 销售团队, 客户成功管理, 销售管理
初级 · 课程 · 1-4 周

您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
初级 · 指导项目 · 不超过 2 小时

Alex Genadinik
您将获得的技能: Active Listening, Customer experience improvement, Customer Retention, Empathy, Customer Service, Customer and Client Support, Surveys, Non-Verbal Communication, Market Research, Customer Support, Survey Creation, Customer experience strategy (CX), Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
初级 · 专项课程 · 3-6 个月

Coursera
您将获得的技能: AI Enablement, Prompt Engineering, OpenAI API, AI Orchestration, AI Workflows, Artificial Intelligence, Automation, Operational Analysis, IT Management, Configuration Management, Quality Assurance, Model Evaluation, Productivity
中级 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Customer experience improvement, Customer and Client Support, Customer Service, Customer Support, Communication Strategies, Communication, Customer Complaint Resolution, Customer Engagement, Personalized Service, Active Listening, Customer Insights, Conflict Management, Social Media Management
混合 · 课程 · 1-4 周