
Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Sprint Retrospectives, Agile Project Management, Emotional Intelligence, Team Management, Agile Methodology, Team Leadership, Initiative and Leadership, Employee Coaching, Team Building, Sprint Planning, Continuous Improvement Process, Project Planning, Problem Management, CI/CD, Estimation, Risk Management
高级设置 · 课程 · 1-4 周

Automatic Data Processing, Inc. (ADP)
您将获得的技能: Recruitment, Recruitment Strategies, Talent Acquisition, Drive Engagement, Brand Loyalty, Interviewing Skills, Brand Awareness, Employee Onboarding, Customer experience strategy (CX), Personalized Service, Relationship Building
中级 · 课程 · 1-4 周

您将获得的技能: User Research, UI/UX Research, Prototyping, Design Research, User Experience, User Experience Design, User Interface and User Experience (UI/UX) Design, Persona (User Experience), Artificial Intelligence, Experience Design, User Centered Design, Prompt Patterns, User Interface (UI), Design, Design Thinking, User Interface (UI) Design, Wireframing, Presentations, Responsible AI, Professional Development
中级 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 新产品开发, 客户洞察, 定量研究, 预测, 分析, 产品开发, 产品管理, 数据收集, 设计思维, 创新, 市场分析, 消费者行为, 目标市场, 技术解决方案, 市场调查, 需求评估
混合 · 课程 · 1-3 个月

University of Michigan
您将获得的技能: Course Development, Instructional Design, Learning Theory, Brainstorming, Design, Needs Assessment, Motivational Skills, Prototyping, Creative Thinking, Student-Centred Learning, Analysis, Communication
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, Responsible AI, Prototyping, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Artificial Intelligence, AI Workflows, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning, Natural Language Processing, Context Management
中级 · 专项课程 · 1-3 个月

Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周

University of Michigan
您将获得的技能: Web Content Accessibility Guidelines, Educational Materials, Multimedia, Instructional Design, Education Software and Technology, Professional Development, Content Creation, Design Strategies, Quality Assurance, Constructive Feedback, Communication
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 客户咨询, 时间管理, 呼叫中心经验, 冲突管理, 沟通, 追加销售, 事务处理, 数据输入, 解决问题, 零售销售, 解决客户投诉, 积极倾听, 团队合作, 收银机操作, 客户服务, 同理心, 零售店运营, 交叉销售, 问候客户, 降级技巧
初级 · 专业证书 · 3-6 个月

University of Maryland, College Park
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Customer Insights, Marketing Analytics, Customer Acquisition Management, Customer Engagement, Marketing Strategies, Return On Investment, Growth Strategies, Predictive Modeling
初级 · 课程 · 1-4 周

University of Michigan
您将获得的技能: Instructional Design, Learning Theory, User Experience Design, Design Thinking, Education Software and Technology, Professional Development, Diversity Equity and Inclusion Initiatives, User Centered Design, Emerging Technologies
初级 · 课程 · 1-4 周