筛选依据
主题必需的
语言必需的
在整个课程(说明和评估)中使用的语言。
了解产品必需的
级别必需的
课程长度必需的
技能必需的
字幕必需的
教师必需的
“customer experience improvement” 的结果
- 状态:新状态:免费试用
您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Social Media, Brand Loyalty, Customer Retention, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Relationship Building, Marketing Planning, Digital Marketing, Content Creation, User Feedback, Process Optimization, Content Strategy, Business Marketing, Contextual Advertising
- 状态:免费试用
Coursera Instructor Network
您将获得的技能: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group
- 状态:预览
Starweaver
您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling
- 状态:预览
Georgia Institute of Technology
您将获得的技能: 用户界面 (UI) 设计, 可用性, 原型设计, 以用户为中心的设计, 需求分析, 用户体验设计, UI/UX 研究, 可用性测试, 用户研究, 交互设计
- 状态:新状态:免费试用
Coursera Instructor Network
您将获得的技能: Prompt Engineering, Customer Retention, Loyalty Programs, Customer Acquisition Management, Customer Engagement, Responsible AI, Customer experience strategy (CX), Customer Success Management, Customer Service, Generative AI, Customer Support, AI Personalization, ChatGPT, Customer Analysis, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
- 状态:新状态:免费试用
AI Business School
您将获得的技能: Prompt Engineering, Agentic systems, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, Large Language Modeling, ChatGPT, AI Product Strategy, Training Programs, Personalized Service, Customer Service, LLM Application, Customer experience improvement, Artificial Intelligence, Innovation
是什么让您今天来到 Coursera?
- 状态:新状态:免费试用
Coursera Instructor Network
您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
- 状态:新状态:预览
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
- 状态:免费试用
University of Michigan
您将获得的技能: 网络分析, 创建调查, A/B 测试, 线框设计, 用户体验, 原型设计, 用户界面(UI), 以用户为中心的设计, 抽样(统计), 定性研究, 构思, 用户体验设计, UI/UX 研究, 概念设计, 用户故事, 可用性测试, 设计研究, 用户研究, 交互设计, 调查
- 状态:免费试用
IE Business School
您将获得的技能: 改善客户体验, 客户体验战略(CX), 用户体验, 品牌战略, 消费者行为, 跨职能合作, 客户洞察, 整合营销传播, 商业道德, 打造品牌, 行为经济学, 管理团队, 品牌管理, 员工参与
- 状态:预览
Board Infinity
您将获得的技能: Quality Management, ISO 9000 Series, Statistical Process Controls, Product Quality (QA/QC), Quality Improvement, Service Improvement, Customer experience improvement, Continuous Quality Improvement (CQI), Quality Control, User Feedback, Kaizen Methodology, Operational Excellence, Continuous Improvement Process, Process Improvement, Six Sigma Methodology
- 状态:免费试用
CVS Health
您将获得的技能: 客户服务, 时间管理, 冲突管理, 解决客户投诉, 根源分析, 同理心, 零售店运营, 解决问题, 事务处理, 降级技巧, 积极倾听, 非语言交流, 沟通, 收银机操作
总之,以下是 10 最受欢迎的 customer experience improvement 课程
- Google Digital Customer Engagement: Google
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Customer Relationship Management: Starweaver
- 用户体验设计导论: Georgia Institute of Technology
- AI-Powered Customer Success: Coursera Instructor Network
- AI for Customer care: AI Business School
- AI for Customer Experience with Chatbots and Analytics: Coursera Instructor Network
- Customer Service Essentials: 20 Skills for Happy Clients: Starweaver
- 用户体验研究与设计: University of Michigan
- 品牌与客户体验: IE Business School