Product Support

产品支持是客户服务的一个重要方面，为对产品有疑问或有问题的客户提供帮助和解决方案。Coursera 的产品支持目录向您传授提供高质量客户支持、排除产品问题、处理客户反馈和投诉的关键技术。您将学习到从电子邮件、电话到即时聊天和社交媒体等不同的支持渠道，还将学习到主动倾听、换位思考和解决问题等软技能。此外，您还将学习如何创建产品文档和指南，以及如何使用客户关系管理 (CRM) 工具，所有这些对于提供出色的产品支持和提高客户满意度都至关重要。
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“product support” 的结果

  • 状态：免费试用

    IBM

    您将获得的技能: Prompt Engineering, Prompt Patterns, Generative AI, Standard Operating Procedure, ChatGPT, Customer Support, Product Support, AI Product Strategy, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Deep Learning, Image Quality, Machine Learning

    4.7
    评分, 4.7 星，最高 5 星
    9431 条评论

    中级 · 专项课程 · 1-3 个月

  • 状态：免费试用

    Dell

    您将获得的技能: Professional Development, Technical Support, Lifelong Learning, Desktop Support, Willingness To Learn, Product Support, End User Training and Support, System Support, Help Desk Support, Active Listening, Time Management, Growth Mindedness, Interpersonal Communications, Open Mindset, Teamwork, Relationship Building, Problem Solving, Communication

    4.6
    评分, 4.6 星，最高 5 星
    20 条评论

    初级 · 课程 · 1-4 周

  • 状态：预览

    Coursera Instructor Network

    您将获得的技能: Responsible AI, Desktop Support, Generative AI, Technical Support and Services, End User Training and Support, System Support, Prompt Engineering Tools, Technical Support, Product Support, ChatGPT, Artificial Intelligence, Automation

    3.9
    评分, 3.9 星，最高 5 星
    11 条评论

    初级 · 课程 · 1-4 周

  • 状态：免费试用

    Arm

    您将获得的技能: Embedded Software, Performance Tuning, System Programming, Software Development Tools, Embedded Systems, Microarchitecture, Software Development, Development Environment, Hardware Architecture, Debugging, Application Security, Secure Coding, Computer Architecture, C (Programming Language), System Configuration, Application Development, C++ (Programming Language), System Requirements, Product Support

    4.6
    评分, 4.6 星，最高 5 星
    196 条评论

    中级 · 专项课程 · 3-6 个月

  • Google Cloud

    您将获得的技能: Product Support, Help Desk Support, Technical Support, Technical Support and Services, Technical Communication, Google Cloud Platform, Service Level, Issue Tracking

    初级 · 课程 · 1-4 周

  • Google Cloud

    您将获得的技能: Product Support, Service Level, Cloud Management, Google Cloud Platform, Technical Support and Services, Technical Support, Issue Tracking, Technical Communication, Incident Management, Data Management, Personally Identifiable Information

    初级 · 课程 · 1-4 周

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  • 状态：免费

    Coursera Project Network

    您将获得的技能: Application Deployment, Customer Support, ChatGPT, Product Support, Customer Inquiries, No-Code Development, Customer Service, E-Commerce, Order Management, AI Personalization, User Requirements Documents, Automation, Natural Language Processing

    中级 · 指导项目 · 不超过 2 小时

  • Google Cloud

    您将获得的技能: Product Support, Help Desk Support, Google Cloud Platform, System Support, Service Level, Technical Support and Services, Technical Support, End User Training and Support, Technical Communication, Cloud Services, Issue Tracking, Data Management, Record Keeping, Personally Identifiable Information

    初级 · 课程 · 1-4 周

  • Google Cloud

    您将获得的技能: Product Support, Technical Support and Services, Technical Support, Google Cloud Platform, Service Level, Issue Tracking, Problem Management, Technical Communication, File Management, Personally Identifiable Information

    初级 · 课程 · 1-4 周

  • 状态：免费试用

    Arm

    您将获得的技能: 系统要求, 嵌入式软件, 计算机结构, 嵌入式系统, 软件开发, 微架构, 硬件架构, 产品支持

    4.7
    评分, 4.7 星，最高 5 星
    136 条评论

    中级 · 课程 · 1-4 周

  • Google Cloud

    您将获得的技能: Google Cloud Platform, Product Support, Help Desk Support, End User Training and Support, Technical Support, Technical Support and Services, Service Level, Cloud Management, Cloud Services, Technical Communication, Issue Tracking

    初级 · 课程 · 1-4 周

  • Google Cloud

    您将获得的技能: Product Support, End User Training and Support, Help Desk Support, Technical Support, Technical Support and Services, Service Level, Cloud Services, Cloud Solutions, Issue Tracking, Technical Communication, Information Privacy, Personally Identifiable Information

    初级 · 课程 · 1-4 周

是什么让您今天来到 Coursera？

主要合作伙伴

  • Google Cloud
  • SkillUp
  • Arm
  • Dell
  • IBM
  • LearnKartS