This course is designed to equip aspiring tech support professionals with the knowledge, skills, and strategies needed to thrive in the fast-paced world of technical support. This course is perfect for individuals looking to start a career in tech support or seasoned professionals aiming to refine their skills and advance their careers. No previous background experience or training is necessary to be successful.
Dell Technologies Technical Support Career Introduction
Dell Technologies Technical Support Career Introduction
1,880 人已注册
包含在 
中
您将获得的技能
- Technical Support
- Interpersonal Communications
- Time Management
- Problem Solving
- Willingness To Learn
- Professional Development
- Relationship Building
- Growth Mindedness
- Active Listening
- Desktop Support
- Lifelong Learning
- Teamwork
- End User Training and Support
- Communication
- System Support
- Product Support
- Help Desk Support
- Open Mindset
要了解的详细信息
了解顶级公司的员工如何掌握热门技能
积累 Cloud Computing 领域的专业知识
本课程是 Dell Technologies Technical Customer Support Specialist 专业证书 专项课程的一部分
在注册此课程时，您还会同时注册此专业证书。
- 向行业专家学习新概念
- 获得对主题或工具的基础理解
- 通过实践项目培养工作相关技能
- 通过 Dell 获得可共享的职业证书
该课程共有4个模块
This week you will get an overview of what a career in Tech Support could look like for you. You’ll learn about what it takes to be a tech support professional and various paths your career could take once you get started. We’ll also discuss some of the key characteristics and qualities needed to be successful in in customer support. You’ll also hear directly from sales managers about what they look for when they interview candidates.
涵盖的内容
22个视频2篇阅读材料4个作业1个插件
This week is all about the foundational professional skills you’ll need to work in tech support. Things like time management, active listening and communication will be essential to your success as a tech support professional. This week we’ll cover strategies for making the most of your time, and tips for crafting professional business communications.
涵盖的内容
4个视频1篇阅读材料2个作业1次同伴评审
This week we will explore the critical role of technical support within the dynamic tech industry. You will gain insights into the key role support professionals play in maintaining seamless technology experiences.
涵盖的内容
1个视频1篇阅读材料1个作业1个讨论话题
The need for product knowledge is ever expanding. This week, we will explore strategies for staying up-to-date with industry trends, mastering product features, and fostering a culture of continuous learning. You will discover how product knowledge enhances customer interactions, drives innovation, and contributes to organizational success.
涵盖的内容
1个视频2篇阅读材料1个作业1次同伴评审
获得职业证书
将此证书添加到您的 LinkedIn 个人资料、简历或履历中。在社交媒体和绩效考核中分享。
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