
Northwestern University
您将获得的技能: 客户洞察, 营销策略, 数据科学, 品牌战略, 营销分析, 数据驱动的决策制定, 业务领导, 广告, 企业战略, 营销, 数字化转型, 数据分析, 分析, 资源分配, 组织变革, 客户体验战略(CX), 消费者行为
混合 · 课程 · 1-4 周

您将获得的技能: Sales Process, Prospecting and Qualification, Sales Pipelines, Technical Sales, Rapport Building, Sales, Customer Relationship Building, Sales Strategy, Data Centers, Customer Insights, Interviewing Skills, Sales Presentations, Information Technology, Relationship Building, Customer Relationship Management, Telecommunications, Big Data, Communication, Digital Transformation, Artificial Intelligence and Machine Learning (AI/ML)
初级 · 课程 · 1-4 周

您将获得的技能: Sales Presentation, Overcoming Objections, Value Propositions, Presentations, Sales, Sales Process, Persuasive Communication, Influencing, Negotiation, Communication, Public Speaking, Interviewing Skills, Customer Insights, Rapport Building
初级 · 课程 · 1-4 周

您将获得的技能: Sustainable Business, Sales Territory Management, Corporate Sustainability, Solution Selling, Sales, Sales Strategy, Customer Relationship Building, Sales Process, Sales Prospecting, Market Opportunities, Information Technology, Technology Strategies, Business Acumen, Customer Relationship Management, AI Product Strategy, Complex Problem Solving, Business Relationship Management
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Test Planning, Test Tools, Software Testing, Test Execution Engine, Test Case, Software Quality Assurance, User Acceptance Testing (UAT), Quality Assurance, Agile Methodology, Risk Management Framework
初级 · 课程 · 1-4 周

您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Social Media, Brand Loyalty, Customer Retention, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Relationship Building, Marketing Planning, Digital Marketing, Content Creation, User Feedback, Process Optimization, Content Strategy, Business Marketing, Contextual Advertising
初级 · 专项课程 · 3-6 个月

CVS Health
您将获得的技能: 冲突管理, 积极倾听, 解决客户投诉, 事务处理, 收银机操作, 根源分析, 沟通, 客户服务, 解决问题, 时间管理, 同理心, 零售店运营, 降级技巧, 非语言交流
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 客户咨询, 情绪商数, 客户数据管理, 呼叫中心经验, 解决客户投诉, 数据输入, 解决问题, 语言交流技能, 问候客户, 性能指标, 沟通, 时间管理, 客户服务, 个人发展, 呼入电话, 团队合作, 降级技巧, 成长意识
初级 · 课程 · 1-3 个月

Knowledge Accelerators
您将获得的技能: 服务台支持, 改善客户体验, 客户支持, 客户参与, 解决客户投诉, 问候客户, 流程管理, 用户关系管理, 沟通, 解决问题, 同理心, 人际沟通, 技术支持与服务, 批判性思维和解决问题, 客户服务
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Customer Success Management, Generative AI Agents, Customer Service, AI Enablement, Customer Support, Customer experience improvement, AI Personalization, Customer Engagement, Personalized Service, Data Ethics, Automation, Business Ethics, Information Privacy, Systems Integration
中级 · 课程 · 1-4 周
IE Business School
您将获得的技能: 客户洞察, 改善客户体验, 整合营销传播, 品牌战略, 用户体验, 商业道德, 跨职能合作, 客户体验战略(CX), 品牌管理, 管理团队, 打造品牌, 员工参与, 消费者行为, 行为经济学
中级 · 课程 · 1-3 个月

University of Pennsylvania
您将获得的技能: 客户洞察, 营销分析, 客户分析, 数据驱动的决策制定, 市场调查, 数据收集, 回归分析, 预测分析, 描述性分析, 工艺优化, 商业分析, 分析, 消费者行为
混合 · 课程 · 1-3 个月