技术支持课程可以帮助您学习故障排除技术、客户服务技能和网络配置。您可以掌握诊断硬件和软件问题、管理用户账户和实施安全协议方面的专业知识。许多课程都会介绍一些工具,如票务系统、远程桌面应用程序和监控软件,这些都有助于有效地解决技术问题,确保在各种环境中顺利运行。

Fortinet, Inc.
您将获得的技能: Network Troubleshooting, Firewall, Network Monitoring, Network Security, Virtual Private Networks (VPN), Network Performance Management, Lightweight Directory Access Protocols, System Monitoring, Authentications, Performance Tuning, System Configuration, Cybersecurity, Malware Protection
中级 · 课程 · 1-3 个月

Johns Hopkins University
您将获得的技能: 技术支持, 技术文档, 软件安装, 问题跟踪, 患者安全, 服务台支持, 变更控制, 电子病历, 变更申请, 健康技术, 患者教育与支持, 医疗保健, 系统支持, 灾难恢复, 医疗设备, 远程保健, 通用网络, 网络支持
混合 · 课程 · 1-4 周

IBM
您将获得的技能: 桌面支持, 网络管理, 网络故障排除, 系统配置, 计算机硬件, 网络硬件, 外围设备, 技术支持与服务, 计算机显示器, 硬件故障排除, 数据存储
高级设置 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: 技术支持, 身份和访问管理, 问题跟踪, 技术交流, 事件管理, 云服务, 最终用户培训和支持, 服务水平, 数据清理, Google 云端平台, 产品支持
初级 · 课程 · 1-4 周

您将获得的技能: Remote Access Systems, Desktop Support, Technical Support, Telecommuting, Information Technology, Collaborative Software, Issue Tracking, Information Privacy, Data Security, Artificial Intelligence
初级 · 课程 · 1-4 周

您将获得的技能: Computer Hardware, Hardware Troubleshooting, Desktop Support, USB, Data Storage, System Configuration, Peripheral Devices, Microsoft Windows, General Networking, Operating Systems, Display Devices
初级 · 课程 · 1-4 周

您将获得的技能: Computer Hardware, Hardware Architecture, Data Storage Technologies, System Configuration, Microarchitecture, Computer Architecture, Software Installation, Peripheral Devices
攻读学位
初级 · 课程 · 1-4 周

您将获得的技能: Peripheral Devices, Hardware Troubleshooting, Desktop Support, Computer Hardware, Technical Support, System Requirements, System Configuration, Computer Displays, Issue Tracking, Usability
初级 · 课程 · 1-4 周

您将获得的技能: Mac OS, Microsoft Windows, Operating System Administration, Desktop Support, System Configuration, Technical Support, Computer Displays, Software Installation, Android (Operating System), Apple iOS, Mobile Security, Patch Management, System Monitoring, Application Performance Management, OS Process Management, Browser Compatibility, Collaborative Software, Data Maintenance
初级 · 课程 · 1-4 周

您将获得的技能: Scope Management, Project Schedules, Budget Management, Project Scoping, Project Performance, Procurement, Project Risk Management, Project Controls, Project Management, Change Control, Project Management Software, Vendor Management, Project Management Life Cycle, IT Infrastructure, Software Development Life Cycle, Change Management, Risk Management, Communication Strategies, Quality Assurance, Stakeholder Engagement
中级 · 专项课程 · 3-6 个月

LearnQuest
您将获得的技能: 桌面支持, 技术支持, 网络故障排除, 服务台支持, 计算机硬件, 云服务, 信息技术, 安全管理, 操作系统, 计算机网络, Microsoft Windows, 无线网络
初级 · 课程 · 1-3 个月

您将获得的技能: Cloud Services, Cloud Platforms, Productivity Software, Cloud Computing, Google Workspace, Virtualization and Virtual Machines, Desktop Support, Cloud Applications, Business Technologies, Technical Support and Services, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support, Virtual Machines, Network Troubleshooting, Microsoft Teams, Amazon Elastic Compute Cloud, Customer Inquiries
初级 · 课程 · 1-4 周