
Amazon Web Services
您将获得的技能: AWS CloudFormation, Serverless Computing, Infrastructure as Code (IaC), Amazon Web Services, Cloud API, Application Programming Interface (API), Cloud Infrastructure, Event-Driven Programming, Authentications, Amazon S3, Application Deployment, Amazon DynamoDB, Scalability
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: Microsoft Copilot, Microsoft 365, Customer Relationship Management (CRM) Software, Marketing Automation, Microsoft Office, Customer experience improvement, Generative AI, Business Process Automation, Sales Process, Customer Service, Marketing Analytics, Return On Investment, Automation, Lead Generation, Security Information and Event Management (SIEM), Responsible AI, Critical Thinking
初级 · 课程 · 1-4 周

IBM
您将获得的技能: 技术支持, 问题跟踪, 最终用户培训和支持, 服务水平, 客户服务, 桌面支持, 系统支持, 技术文档, 技术交流, IT 服务管理, 远程访问ibility 系统, 服务台支持
初级 · 课程 · 1-3 个月

Rutgers the State University of New Jersey
您将获得的技能: 人工智能, 物联网, 数字化转型, 改善客户体验, 新兴技术, 市场趋势, 业务转型, 留住客户, 客户关系管理 (CRM) 软件, 商业营销, 金融科技, 数据伦理, 增强现实与虚拟现实(AR/VR), 客户参与, 商业技术, 跨职能合作, 商业道德, 区块链, 技术战略
中级 · 课程 · 1-3 个月

University of Virginia Darden School Foundation
您将获得的技能: 客户支持, 改善客户体验, 客户服务, 角色开发, 生成式人工智能, AI 个性化服务, 目标受众, 客户沟通管理, 提高绩效, 性能分析, 客户参与, ChatGPT
初级 · 课程 · 1-4 周
您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
中级 · 课程 · 1-4 周

Technical University of Munich (TUM)
您将获得的技能: Sustainable Business, Sustainable Technologies, Sustainability Reporting, Corporate Sustainability, Climate Change Mitigation, Sustainable Development, Sustainable Design, Environmental Science, Environmental Engineering, Information Technology, Artificial Intelligence, Hardware Design, Innovation
中级 · 课程 · 1-3 个月
University of Minnesota
您将获得的技能: 技术解决方案, 新兴技术, 信息技术基础设施, 业务转型, 数据安全, 移动安全, 创新, 信息技术, Encryption, 网络安全, 虚拟化, 区块链, 无线网络, 云计算, 信息系统, 可扩展性, 技术战略
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Customer experience improvement, Data Ethics, Customer Insights, Automation, Natural Language Processing
中级 · 课程 · 1-4 周

Pearson
您将获得的技能: Git (Version Control System), Containerization, Bash (Scripting Language), Version Control, Linux Administration, Linux Servers, Linux, Docker (Software), Shell Script, Ansible, Unix Shell, Kubernetes, Configuration Management, Application Deployment, Servers, Systems Administration, Software Configuration Management, System Configuration, Data Storage Technologies
中级 · 课程 · 1-4 周

Kennesaw State University
您将获得的技能: Digital Advertising, Marketing, MarTech, Sales, Social Media, Marketing Strategy and Techniques, Digital Marketing, Real Time Data, Promotional Strategies, E-Commerce, Emerging Technologies, Customer Relationship Building
初级 · 课程 · 1-4 周