筛选依据
主题必需的
语言必需的
在整个课程（说明和评估）中使用的语言。
了解产品必需的
级别必需的
课程长度必需的
技能必需的
字幕必需的
教师必需的
“self service technologies” 的结果
状态：新状态：免费试用您将获得的技能: Cloud Services, Cloud Platforms, Productivity Software, Cloud Computing, Google Workspace, Virtualization and Virtual Machines, Desktop Support, Cloud Applications, Business Technologies, Technical Support and Services, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support, Virtual Machines, Network Troubleshooting, Microsoft Teams, Amazon Elastic Compute Cloud, Customer Inquiries
状态：新状态：免费试用AI Business School
您将获得的技能: Prompt Engineering, Agentic systems, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, Large Language Modeling, ChatGPT, AI Product Strategy, Training Programs, Personalized Service, Customer Service, LLM Application, Customer experience improvement, Artificial Intelligence, Innovation
状态：新状态：免费试用AI Business School
您将获得的技能: Agentic systems, Generative AI Agents, Productivity, Workflow Management, No-Code Development, LLM Application, Artificial Intelligence, Generative AI, AI Product Strategy, ChatGPT, Customer Service, Business Process Automation, Digital Transformation, Prompt Engineering, Automation, Application Development, Operational Efficiency, Responsible AI, Innovation, Risk Analysis
状态：新状态：预览Coursera Instructor Network
您将获得的技能: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, IT Management, Operational Efficiency, Automation, Workflow Management, Prioritization
状态：新状态：预览您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
状态：免费试用Vanderbilt University
您将获得的技能: Generative AI, AI Personalization, ChatGPT, OpenAI, Personalized Service, Artificial Intelligence, Responsible AI, Prompt Engineering, LLM Application, Expense Management, Productivity Software, Verification And Validation, Travel Arrangements, Expense Reports, Test Case, Scenario Testing
是什么让您今天来到 Coursera？
状态：新状态：免费试用Board Infinity
您将获得的技能: Application Lifecycle Management, Microsoft Power Platform, Microsoft Power Automate/Flow, Azure DevOps, Microsoft Copilot, Email Automation, Application Deployment, Continuous Deployment, User Interface and User Experience (UI/UX) Design, UI Components, Postman API Platform, Microsoft Azure, Microsoft Development Tools, DevOps, Mobile Development, CI/CD, UI/UX Strategy, Cloud-Based Integration, Application Programming Interface (API), TypeScript
状态：新状态：预览Coursera Instructor Network
您将获得的技能: ServiceNow, Workflow Management, IT Service Management, Digital Transformation, Business Process Automation, Self Service Technologies, Artificial Intelligence, Technical Support and Services, Operational Efficiency, Predictive Modeling, Incident Management, Event Monitoring, Change Management, Performance Analysis
状态：免费试用IBM
您将获得的技能: 数据分析, 数据科学, 数据扫盲, 商务, 商业智能, 云平台, 大数据, 云工程, 云计算, 云服务, 负责任的人工智能, 生成式人工智能, 云安全, 云计算架构, 数据挖掘, 云基础设施, 云计算解决方案, 内容创作, 云托管, 自然语言处理
状态：新状态：免费试用您将获得的技能: Infrastructure as Code (IaC), Command-Line Interface, Data Security
状态：预览Knowledge Accelerators
您将获得的技能: 改善客户体验, 客户服务, 组织技能, 流程管理, 服务台支持, 积极性, 问候客户, 客户支持, 客户参与, 解决问题, 沟通, 同理心, 解决客户投诉, 协作
状态：免费试用您将获得的技能: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Linux Administration, Cloud Infrastructure, Technical Consulting, Windows Servers, Cloud Computing, Network Administration, Data Storage
总之，以下是 10 最受欢迎的 self service technologies 课程
- Cisco Certified Support Technician IT Support 100-140 Unit 7: Pearson
- AI for Customer care: AI Business School
- AI agents and creator tools for customer care professionals: AI Business School
- ITSM Foundations: Optimizing IT Service Management: Coursera Instructor Network
- Customer Service Essentials: 20 Skills for Happy Clients: Starweaver
- OpenAI GPTs: Creating Your Own Custom AI Assistants: Vanderbilt University
- Power Platform Integration with Azure & Custom APIs: Board Infinity
- ServiceNow Basics: IT Automation & AI-Powered Workflows: Coursera Instructor Network
- 业务关键技术: IBM
- AWS Serverless Development and Automation: Packt
