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在整个课程(说明和评估)中使用的语言。
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探索客户旅程课程目录
- 状态:免费试用
Coursera Instructor Network
您将获得的技能: Product Flow Diagram, Process Flow Diagrams, New Product Development, Go To Market Strategy, Product Development, Product Roadmaps, Product Improvement, Product Design, Customer experience strategy (CX), User Research, User Feedback, Continuous Improvement Process, Analysis
- 状态:免费试用
Emory University
您将获得的技能: Marketing Channel, Strategic Marketing, Business Marketing, Direct Selling, Customer experience strategy (CX), Go To Market Strategy, Target Market, Customer Analysis, Market Research, Marketing Strategies, Value Propositions, Market Opportunities, Case Studies, Customer Demand Planning, E-Commerce, Compensation Management, Strategic Partnership, Consumer Behaviour, B2B Sales, Business Relationship Management
- 状态:预览
Knowledge Accelerators
您将获得的技能: 改善客户体验, 服务台支持, 客户支持, 客户服务, 解决客户投诉, 客户参与, 问候客户, 沟通, 流程管理, 解决问题, 同理心, 组织技能, 协作, 积极性
- 状态:预览
University of London
您将获得的技能: 客户体验战略(CX), 品牌战略, 跨职能合作, 消费者行为, 人力资源, 组织变革, 营销管理, 品牌管理, 内部交流, 品牌意识, 品牌营销, 打造品牌, 全球营销, 员工参与
- 状态:免费试用
Kennesaw State University
您将获得的技能: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Customer experience strategy (CX), Human Resource Strategy, Diversity Marketing, Customer Analysis, Target Market, Customer Insights, Market Share, Consumer Behaviour
- 状态:免费试用
Coursera Instructor Network
您将获得的技能: Customer Success Management, Generative AI Agents, Customer Service, Customer experience improvement, AI Personalization, Customer Engagement, Client Support, Personalized Service, LLM Application, Business Process Automation, Business Ethics, Information Privacy, Systems Integration
- 状态:免费试用
您将获得的技能: Customer Insights, Microsoft Copilot, Customer Analysis, Persona Development, Marketing Analytics, Marketing, Marketing Strategies, Report Writing, Search Engine Marketing, Generative AI Agents, Target Audience, Prompt Engineering, Search Engine Optimization, Social Media Marketing, Data Import/Export
- 状态:免费试用
Kennesaw State University
您将获得的技能: Customer Retention, Trustworthiness, Expectation Management, Corporate Sustainability, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer experience strategy (CX), Sustainable Development, Human Resource Strategy, Sustainable Business, Customer Relationship Building, Consultative Approaches, Diversity Marketing, Customer Analysis, Value Propositions, Organizational Change, Business Strategy, Business, Marketing
- 状态:新状态:预览
S.P. Jain Institute of Management and Research
您将获得的技能: Emotional Intelligence, Empathy, Self-Awareness, Personal Development, Mindfulness, Cognitive flexibility, Stress Management, Creativity, Resilience, Critical Thinking and Problem Solving, Adaptability, Decision Making
- 状态:预览
Universidades Anáhuac
您将获得的技能: Customer Success Management, Customer Service, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Insights, Sales Management, Leadership, Business Metrics, Performance Metric, General Sales Practices, Sales Strategy, Cross-Functional Collaboration
- 状态:免费试用
CVS Health
您将获得的技能: 时间管理, 客户服务, 个人发展, 客户咨询, 客户数据管理, 语言交流技能, 团队合作, 性能指标, 问候客户, 数据输入, 呼叫中心经验, 呼入电话, 解决客户投诉, 解决问题, 成长意识, 情绪商数, 沟通, 降级技巧
- 状态:免费试用
University of Pennsylvania
您将获得的技能: 客户体验战略(CX), 营销策略, 市场趋势, 消费者行为, 客户洞察, 创新, 品牌战略, 竞争分析, 电子商务, 企业战略, 品牌意识, 品牌忠诚度, 品牌管理
总之,以下是 10 最受欢迎的 customer journey 课程
- How to Build a Product Flow Diagram: Coursera Instructor Network
- Marketing Channel Strategy & B2B2C Routes to Market: Emory University
- 客户服务基础: Knowledge Accelerators
- 品牌管理:调整业务、品牌和行为: University of London
- Managing Customer Expectations with Jagdish Sheth: Kennesaw State University
- GenerativeAI for Customer Success: Coursera Instructor Network
- Using Microsoft Copilot to Understand Your Customer: Microsoft
- Customer Centricity with Professor Jagdish Sheth: Kennesaw State University
- Journey Towards Self Mastery: S.P. Jain Institute of Management and Research
- Customer Success: Conociendo al cliente: Universidades Anáhuac